I had to take a couple weeks to cool off before I wrote this review because I was pretty upset immediately after the experience with Wine Country Limo and because Carlos did try to make it right, I didn't want to write a scathing review out of anger. That didn't work. I am still angry. I scheduled a wine tasting trip for a bachelorette party in July for a September date. The limo did not show up at the scheduled time and when I called, our reservation had been made for the following weekend. While a limo was available and immediately sent out to get us, there was no owning up to the error. While I know how it happened, looking back on our correspondence, I felt like there should have been more ownership to the mistake and more done to make up for it, but we were told only that the time we missed would be added on to the end of our trip (which proved to be useless considering all the wineries were closed and a paid hour and a half was wasted at the end of the trip) and the fault was placed on Carlos' "secretary".
We met the limo at a location closer to Napa, since we were running behind and all the driver wanted to do was make sure he got paid, which really rubbed me the wrong way. Then he insisted that I pay our balance in cash, which I was not prepared to do, since he was able to take a credit card for the deposit. While I was inside getting cash, the girls were questioning why he couldn't use the same credit card he used for the deposit and he went on to tell them about how he was up late the night before and didn't need to be questioned and has only dealt with one person up until now and will only deal with one person now.
The limo ride was great, minus the massive amount of time we spent in traffic at Discovery Kingdom, even though it could have been avoided by driving up 80 a little further, but we had to skip our first winery because we were so late and go straight to lunch. He gave us a great tip about how to avoid waiting in the LONG line at Gott's Refreshers, which we were grateful for, but it was a little too late for all of us. When we came back from lunch, we were introduced to Roland, another WCL driver, who would be taking over after our next stop because Carlos had an emergency. Roland was fantastic, and if everything hadn't gone down like it had, and Roland was our driver from the beginning, I think this review might have been much different. When Carlos and Roland were making the trade off, I told Carlos I hope everything was OK with his emergency and he said he had to go pick up his dog. I wish I hadn't been told that, cause that made me even more mad. He then said that because of what had happened with the reservation he would offer me 1 free hour on our next trip with WCL, which was a nice gesture, but I wish I had stood up for myself then and demanded it on that trip, cause I honestly have no intention of using that free hour.
Two stars: one for the limo actually showing up and the other for the tip at Gott's Refreshers (call your order in as to go and then go across the street to Merryvale to taste and then your meal will be ready when you are done). On top of alll of this, we were told two bottles of champagne would be complimentary, zero champagne provided
We had a great time outside of all of that, but I can't possibly let this go without letting others know. All of the reviews on yelp are great, so I was pretty confident in my selection of a limo company, but I definitely know where I will NOT be going in the future (and after this, I am pretty sure I won't be welcome back either, but c'est la vie, limo companies are a dime a dozen so its no skin off my back). read more