I sent my daughter to the Q Street Omaha store because the website CLAIMED they do battery…read moreinstalls. SHE IS 9 MONTHS PREGNANT - DUE IN A WEEK !!! No one else was in the store and there were 2 people she could see working there. They told her "WE COULD NOT DO AN INSTALL at this time". She needed the battery to ensure she has transportation to the hospital when the time comes. Needless to say the two working in the store COULDN'T HAVE CARED LESS! Update your website if you can't do battery changes. WE WON'T BE BACK.

There were 4 staff members on duty who were more interested in visiting with each other than…read morehelping customers. While in the store I could hear the "F" bomb being dropped numerous times during their story time. So disrespectful and classless. What was even worse, while at the counter, 2 of the young counter guys continued to drop "F" bombs while ringing me up, they acted like I wasn't even present. The older staff member was standing in the doorway smoking a cigarette with the door open looking like he wanted to be anywhere but there. Customer service and respect have been lost. Plenty of auto parts stores, I will never spend another dime in an Autozone.

I encountered the worst treatment I've ever encountered at any retail establishment in my life at…read morethis location. I went in to buy a couple parts, and kid behind the counter was in a foul mood. He went to look up the first part and claimed he couldn't find it and said it was probably special order, so I then gave him the part number and lo and behold they had it. The kid then went to go find the part only for it to be in the wrong spot apparently. He snapped at me because I corrected him on the name of the part. After that whole ordeal the second part I had him look up he claimed they didn't have either. He showed me the screen only for me to point out that he incorrectly filtered the category to connector when I was looking for a sensor. He visibly became even angrier. It's not my fault you don't know how to use your computer, a trained dolphin could do a better job. I then asked about the return policy and he angrily told me that if it has any kind of dirt, oil or damage I won't be able to return the parts, and don't go setting them on fire. I honestly should have walked out and not bought anything and went to one of the 2 auto parts stores next door.

Every time I go to this location I seem to find myself working with the most incredibly rude…read moreemployee. EVERY TIME. I'm starting to believe that it's because I'm a woman. They constantly make suggestions that I'm wrong about my car. I'm not wrong, I do research. My first experience they kept telling me I didn't need a tool, which was absolutely vital to the work on my car. They kept saying "Oh no, you don't need that, trust me," after going back and forth for a good 5 minutes I had to show them a picture I took before they would believe me. So glad I took it too! A year later, that part I purchased needs to be replaced under manufacture warranty. I knew this because of the way my car was driving and when I had it with my mechanic, they confirmed that it needed to be replaced. Knowing that it's still under warranty, they told me I should go to the place I got them from and get new ones. Surprise surprise, they question me about if it reallllly needs to be replaced. I'm not sure if I can use curse words to explain these guys, but they're so frustrating to work with. Very disrespectful. I would suggest that no woman shop at this store. Next time I'll try Auto Zone next door.

Dropped off car for heater repair, Tom called to say amount for repair and I approved. No mention…read morethis amount would not fix the problem. Upon pick-up was told not fixed and another part was needed and would be another $1000 plus. Not happy, but made appointment to drop off car for Monday repair. Dropped of Sunday, called Monday morning and was told they decided they did not want to do the repair. This shop failed to communicate and chose not to keep their word. Tom

I stopped in to get directions to a different repair shop. My trunk wouldn't close and I was giving…read moredirections but also the wonderful gentleman came out and fixed my car at no charge. You will have my business from now on.

Its been awhile but I've made many visits here over the last seems like 20 years. They have always…read morebeen helpful and offer decent prices on the items I need for my car. I recommend stopping in and don't be afraid to ask for help.

I must admit, we bought a car battery elsewhere and just came here to get the tool we needed to…read moreinstall the battery ourselves. Easy, peasy. Well...not really so easy after all. Hubby had some troubles getting the battery swapped. I'm not very savvy about cars, so I can't tell you exactly what the trouble was. Something about the battery having been drained and the electrical system not allowing us to do ...whatever was needed. So Hubby went back into the store to see if the clerk had any ideas. Not content to simply stand behind the counter and offer suggestions, the clerk came out to our car and spent several minutes trying different things with Hubby. Ultimately, the solution involved some sort of safety switch hidden someplace no sane person would normally think of looking. While the clerk located and pushed the safety thingie, Hubby was able to get the car started. It seemed easy, but only if you know about the super-secret button. The clerk was very kind, very generous with his time, and very patient. Automotive stores all seem to be pretty much the same, really. But employees who care and are knowledgeable and patient are what makes this one stand out.

So I went to order some parts and was immediately greeted with issues when trying to check out. I…read morewas unable to even access the checkout page without an error popping up. Customer service was helpful, but essentially gave up and was just going to manually input my order. I was able to checkout on my mobile device. Decided to give the free same day shipping a try since it was an available option. The purchase was scheduled to deliver around 3:30pm and was notified via text message. Received a text message around that time saying that my order delivery had been cancelled. A link was provided to check the status and the link went to Doordash. This company uses Doordash to deliver their products... food delivery services are extremely unreliable and I figured they utilized their own drivers since they already have their own employees delivering parts all day. So it looks like my dasher probably cancelled. Fast forward to about 7 pm. Receive a notification that my order will be delivered around 6:30 pm... I will repeat, I received a notification stating my delivery would show up AFTER the scheduled delivery time and the item wasn't even delivered. A door dasher then sends me a text message asking for the address. I think this is strange but give him my address. He informs me that he needs the address to the STORE. Why the heck do I have to provide this? Do you not pass this onto your door dashers? So the only address I was provided from my late text messages is the main street name. My city is setup on a grid system so a single street name isn't very helpful. I had to go and look up the address for this place and provide it to him; hoping that this was the right address. He cancelled and said another dasher will pick it up. Great, so I call the store to try and resolve this; at this point I am willing to just pick my order up. Guess what, the store is already closed. Another door dasher messaged me to inform me that the store was closed as well. I told her not to worry about it. I spoke with customer service and was able to cancel my order. I ended up just picking up the order from a different store in person. What a joke. Your website services are terrible and your business model is terrible. Really, using Door dash? Not providing addresses to Door dashers and requiring me to guide them on how to handle their "job" for delivering orders. What a joke of a company. Your customer service representatives were surprisingly helpful and is the only reason I would ever "consider" buying from you again but I will always go out of my way to shop at O'Reilly's from here on out.

I had an issue with some parts for my van I bought. The regional manager Caleb helped me out fast…read more I was also helped by Andrew the GM and got the parts I needed to fix my rear brakes. They called me back like I needed and I highly recommend them to anyone.

I brought my car here for an oil change. The guy running the auto part was low on sleep and he…read morementioned it a few times after customers brought up that he looked tired. idrove out of there an hour later with no problem.. Fast forward a few days and my battery charging system light comes on and my car dies. No biggie, all alternators go out eventually. Well my mechanic called me and said whoever changed my oil spilled the oil all over my alternator and made a poor attempt to clean it up I called walmart to speak with a manager and got no apology, no remorse in the tone, no aceptence of this mistake, or no offer to make this right. DO NOT TAKE YOUR CAR TO WALMART. Going the cheaper route to use fake mechanics who are overworked can cost you in the long run Go ahead and delete this post I will go ahead and copy and paste this to Google and yelp as well where you cant delete.

This was my first time getting service here and I was so happy it wasn't super busy. They take…read moreappointments as well as walk ins but mentioned that they prefer appointments. I was looking for a reliable place that wouldn't overcharge me for a car battery and installment. I was very appreciative of the gentlemen that helped me figure out which battery I needed and informed me of how the service went. They had also provided some tips regarding what I'd need to do if I ever wanted to change this on my own!

Made it here the other day for a used car inspection. They were polite and efficient. I didn't…read morerealize it at the time but they send a detailed record of the inspection, with photos. I received it through a text message.

I went here for an oil change and tire rotation. They had a $20 off special that made it around $80…read morefor synthetic oil. I have to say they were awesome. They had the car done in about 45 minutes on a busy Saturday morning. I also liked the quality of service for the price. I had checked out some other options in the area and they were around $100 without the tire rotation. I will definitely be back for my next one.

What a great work ethic here! Montrel helped me in the rain and took his time to explain to me what…read moreI needed . I'm a Caregiver and getting to my clients is important . Thanks for helping not just me but them too !

I bought two packs of low-beam headlight lamps online for pick-up at this store. Went to pick up…read moreand it turns out they come two to a pack, so I only needed one pack at $35 instead of two for $70. Told the guy I wanted to return one and he said, "Wish you had told me before I finished ringing them through. Now I have to wait an hour while the sales makes its way through the system." This is why I buy on Amazon. Returns are never, ever a hassle. And there are never any excuses.

I had them look at my kids vehicle after another shop said they wouldn't work on it cause it would…read morebe $5000.00 plus to repair and they didn't have the time. These guys let me know the issue, fixed it for $1,000.00 and it's been running fine for over a year. I've been using them and will continue. It's hard to find honest mechanics.

Everything went according to plan. They told us how long it would take and how much it would cost …read more Couldn't ask for anything more. Highly recommend!