I had just bought a used car, and hadn't realized the previous owner must have been a smoker…read morebecause I kept catching whiffs of it as I started driving in it more. I went into this O'Reilly store and looked for any kind of smell neutralizer I could find. I chose 3 different products and took them up to the counter. Both employees looked straight up at me and said "So your car smells." And I smiled and said yes and explained the situation. They asked me if I had checked the cabin filter, and I asked the what? And they explained that no amount of smell neutralizers would help if the filter was dirty. They explained kindly that they weren't trying to upsell me, and I felt very at ease that they weren't. So without hesitation, the one (I believe his name was Rob) went outside with me in the cold and helped me remove my old cabin filter, and lo and behold it was super dirty. We tossed it, went back inside and I bought a new one, and then he offered to go BACK outside with me to install the new one!! So incredibly helpful, in the cold, and without hesitation! Thank you so much O'Reilly!

I went in for assistance because I had a jammed headlight that needed replaced and was having a…read moreheck of a time trying to get it out. I had the replacement headlight in hand, the cover to the unit off for easier access, and the connector disconnected prior to stepping inside. The place wasn't busy. I was the only customer for a few minutes until another couple came in. An older lady greeted me and I explained what I needed. There was a guy who was helping someone outside. She ask him when he came back in if he would help. You wouldn't even know the guy worked there. He was in jeans, a grey t-shirt, and a ball cap looking like a regular customer. She asked him, and with his head down doing something else said "no, not doing it". I looked at him and said "really?!" I got ignored, no acknowledgement, only flat out refusal. She gave me this look like as to say "well, sorry I tried" . Didn't even attempt to try anything with her nonchalant stance at the counter. Customer service was absolute bs. I know O'Riley's offers free bulb installation. I've gone to this location plenty of times with no issues, great customer service and assistance, top notch effort Even a response such as "Yes, let me finish what I'm doing and I'll help you out" or " No sorry, I won't be able to" would have been nice. At least something else rather than a complete disregard for customer service.

Dropped off car for heater repair, Tom called to say amount for repair and I approved. No mention…read morethis amount would not fix the problem. Upon pick-up was told not fixed and another part was needed and would be another $1000 plus. Not happy, but made appointment to drop off car for Monday repair. Dropped of Sunday, called Monday morning and was told they decided they did not want to do the repair. This shop failed to communicate and chose not to keep their word. Tom

I stopped in to get directions to a different repair shop. My trunk wouldn't close and I was giving…read moredirections but also the wonderful gentleman came out and fixed my car at no charge. You will have my business from now on.

Its been awhile but I've made many visits here over the last seems like 20 years. They have always…read morebeen helpful and offer decent prices on the items I need for my car. I recommend stopping in and don't be afraid to ask for help.

I must admit, we bought a car battery elsewhere and just came here to get the tool we needed to…read moreinstall the battery ourselves. Easy, peasy. Well...not really so easy after all. Hubby had some troubles getting the battery swapped. I'm not very savvy about cars, so I can't tell you exactly what the trouble was. Something about the battery having been drained and the electrical system not allowing us to do ...whatever was needed. So Hubby went back into the store to see if the clerk had any ideas. Not content to simply stand behind the counter and offer suggestions, the clerk came out to our car and spent several minutes trying different things with Hubby. Ultimately, the solution involved some sort of safety switch hidden someplace no sane person would normally think of looking. While the clerk located and pushed the safety thingie, Hubby was able to get the car started. It seemed easy, but only if you know about the super-secret button. The clerk was very kind, very generous with his time, and very patient. Automotive stores all seem to be pretty much the same, really. But employees who care and are knowledgeable and patient are what makes this one stand out.

So I went to order some parts and was immediately greeted with issues when trying to check out. I…read morewas unable to even access the checkout page without an error popping up. Customer service was helpful, but essentially gave up and was just going to manually input my order. I was able to checkout on my mobile device. Decided to give the free same day shipping a try since it was an available option. The purchase was scheduled to deliver around 3:30pm and was notified via text message. Received a text message around that time saying that my order delivery had been cancelled. A link was provided to check the status and the link went to Doordash. This company uses Doordash to deliver their products... food delivery services are extremely unreliable and I figured they utilized their own drivers since they already have their own employees delivering parts all day. So it looks like my dasher probably cancelled. Fast forward to about 7 pm. Receive a notification that my order will be delivered around 6:30 pm... I will repeat, I received a notification stating my delivery would show up AFTER the scheduled delivery time and the item wasn't even delivered. A door dasher then sends me a text message asking for the address. I think this is strange but give him my address. He informs me that he needs the address to the STORE. Why the heck do I have to provide this? Do you not pass this onto your door dashers? So the only address I was provided from my late text messages is the main street name. My city is setup on a grid system so a single street name isn't very helpful. I had to go and look up the address for this place and provide it to him; hoping that this was the right address. He cancelled and said another dasher will pick it up. Great, so I call the store to try and resolve this; at this point I am willing to just pick my order up. Guess what, the store is already closed. Another door dasher messaged me to inform me that the store was closed as well. I told her not to worry about it. I spoke with customer service and was able to cancel my order. I ended up just picking up the order from a different store in person. What a joke. Your website services are terrible and your business model is terrible. Really, using Door dash? Not providing addresses to Door dashers and requiring me to guide them on how to handle their "job" for delivering orders. What a joke of a company. Your customer service representatives were surprisingly helpful and is the only reason I would ever "consider" buying from you again but I will always go out of my way to shop at O'Reilly's from here on out.

I had an issue with some parts for my van I bought. The regional manager Caleb helped me out fast…read more I was also helped by Andrew the GM and got the parts I needed to fix my rear brakes. They called me back like I needed and I highly recommend them to anyone.

I brought my car here for an oil change. The guy running the auto part was low on sleep and he…read morementioned it a few times after customers brought up that he looked tired. idrove out of there an hour later with no problem.. Fast forward a few days and my battery charging system light comes on and my car dies. No biggie, all alternators go out eventually. Well my mechanic called me and said whoever changed my oil spilled the oil all over my alternator and made a poor attempt to clean it up I called walmart to speak with a manager and got no apology, no remorse in the tone, no aceptence of this mistake, or no offer to make this right. DO NOT TAKE YOUR CAR TO WALMART. Going the cheaper route to use fake mechanics who are overworked can cost you in the long run Go ahead and delete this post I will go ahead and copy and paste this to Google and yelp as well where you cant delete.

This was my first time getting service here and I was so happy it wasn't super busy. They take…read moreappointments as well as walk ins but mentioned that they prefer appointments. I was looking for a reliable place that wouldn't overcharge me for a car battery and installment. I was very appreciative of the gentlemen that helped me figure out which battery I needed and informed me of how the service went. They had also provided some tips regarding what I'd need to do if I ever wanted to change this on my own!

Made it here the other day for a used car inspection. They were polite and efficient. I didn't…read morerealize it at the time but they send a detailed record of the inspection, with photos. I received it through a text message.

Took the wife's car in for an oil change. These guys do a mean oil change let me tell you. Office…read moremanager was talkative but personable and welcoming. He comes back into the waiting room after 10 minutes or so of them opening up the hood of her car and brings me into the garage. He proceeds to show me that we have a "blown motor head gasket" and encourages that we should trade it in or sell it because it's going to be a paperweight soon and repairs will cost $3k. I called back a couple days later to confirm what the manager had said and he doubled down. Direct quote: "Ohhhhh yeah that was really bad. Really really bad. You should sell that ASAP" Took the car in for a second opinion at an actual repair shop and turns out twas just a cracked coolant reservoir... $150 fix. Turns out we are keeping the car. Great oil changes, bad advice otherwise. Won't go back.

What a great work ethic here! Montrel helped me in the rain and took his time to explain to me what…read moreI needed . I'm a Caregiver and getting to my clients is important . Thanks for helping not just me but them too !

I bought two packs of low-beam headlight lamps online for pick-up at this store. Went to pick up…read moreand it turns out they come two to a pack, so I only needed one pack at $35 instead of two for $70. Told the guy I wanted to return one and he said, "Wish you had told me before I finished ringing them through. Now I have to wait an hour while the sales makes its way through the system." This is why I buy on Amazon. Returns are never, ever a hassle. And there are never any excuses.