The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

We called them through our home warranty and had them emergency dispatched when our furnace was…read morehaving issues in the dead of winter (of course it was also a day that was -10) They called right away and got a tech scheduled. Carter, our tech was amazing!! He was super nice, professional, and diagnosed our problem right away to make sure it was safe to use our system. (The wire diagram got sucked into the blower and made it sound like the motor was going out). He even made sure that it was heating to the correct temp and not leaking CO2 before they left. Super professional, super prompt, and amazing care and service!!! I highly recommend Aspen to anyone who needs heating or cooling help!!

What a joke. I purchased a brand new HVAC unit years ago from Aspen Aire and its not worked…read morecorrectly since. The only reason I got it was because my furnace went out and I live in a mobile home. Not a lot of people work on mobile home units. I understand that. Lately it's been 76 or as high as 84 degrees in my home. Now ask yourself Aspen Aire, would that be acceptable in your home??? I've talked to Alex multiple times and emailed Craig and conveniently no one will call. They've said "it seems to be working" . At the start of this summer they found a huge HOLE in my ceiling that was never taken care of when the new unit was installed. They won't claim they made the hole but it wasn't ever finished until recently. I did get an inspection done and now it's concluded that possibly the duct work isn't correct. I will post this on every social media form to warn people against using them in the hopes of saving someone the mess I have.

I called this place after seeing a recommendation online. I gave the guy answering my call…read moreinformation and he said his team was finishing a call around the block and would be at my house within the hour. I called back an hour and 30 minutes later requesting what the ETA was, he said they are packing up and would be at my house within 30 minutes. They showed up an hour and 45 minutes later and unclogged the sink. They didn't look at anything else - not the garbage disposal, the dishwater or the pipes. I wanted to know what the cause of the clog was. They didn't offer any helpful tips of how not to have this happen in the future - nothing! They were here for 2 minutes and charged me $117.

From the owner: Emergency Plumbing Repair, Plumbing Installation, Drain Cleaning, Water Heaters, Pipe Repair,…read moreFaucet Repair, Backflow Preventer Testing, Sump Pumps, Leaky Pipe Repair, Leaky Pipe Replacement, Garbage Disposals, Gas Line Installation, Plumbing Maintenance

Who do you call when you have a clogged sink? Who knew that plumbers are so specialized now that…read moreonly certain specialties can unclog sinks and pipes. After calling several plumbers I was left dismayed until I called Des Moines Drain & Sewer. I could not get a specific time when they would arrive, but at least it would be the same day I called. The service call rate seemed comparable to others within the trade. Once they show up I will let you know the quality and overall workmanship. For now I am rating them on their meet and greet over the phone mannerism that made it easy with same day scheduling. Stay tuned for an update on the repair! The tech did a fantastic job. The price was more than reasonable with my senior and military discount. A very professional company.

You don't see many businesses like this anymore. Honest people! They are knowledgeable and saved…read moreme hundreds of dollars. Very humble and tell it like it is people. True iowa nice!

Very frustrating and unethical service. They basically refused to honor a warranty, even though…read morethey agreed the part was covered. When the blower engine on our Bryant furnace went out, they confirmed the part it was covered by warranty. The warranty also covered "up to four hours" to replace the part, and the repair tech said that yes, it would most likely take a half day to install. But then our estimate for labor was $1,855! This is f-you pricing at its worst. We ended up paying thousands more for a new furnace, but you can bet it was not from Bryant.

Expensive. Communication is poor and didn't even fix anything. Called another company and they got…read moreit taken care of right away.

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

When Paul, the technician, arrived; he immediately put shoe covers on to walk through the house. He…read morewent right to work on my noisy dryer and had it fixed super fast and he cleaned up any mess from the repair. Wonderful. Price was what I expected-not out of line. Definitely recommend Greens Appliance Heating and Cooling.

Super smooth and positive experience. Each person I talked to, from first contact to final…read moreinspection went above and beyond to provide a good customer experience plus great quality and workmanship.

They priced us for a new furnace and ac unit at almost $17k. I have friends that work in the HVAC…read morebusiness who said that's an insane markup. I also don't understand why they always have to send someone to your house to discuss pricing. We had technicians out twice last week, and then a salesman had to come to discuss the pricing? Seems like a pushy sales tactic. When the salesman asked when we could let him know what we were thinking, and we said some time next week, he was out the door within a minute. Seemed irritated. We also asked what the price would be for the step down from that specific model, and then they could only do the furnace if we went down a model. They wouldn't be able to do the AC as well unless we did the "gold" package. Definitely get a second quote from another company.

Excellent response, good explanations on what was wrong/fixed, quick service, and affordable…read morepricing. Highly recommend, will use again.

Outstanding!! Our tankless water heater froze up and split an internal line. Jeff came over to take…read morea look and scheduled a replacement for the next day. He was on time, did exactly what he told me he was going to do, and was done and it was working in about 2 hours. The bill was way less than the quote he gave me. Will call him for any other plumbing issues we have and will highly recommend him to others.

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

They were ok the plumber was having issues so he had to call the owner. They don't offer military…read morediscount. However the office manager made one for me. She was very kind. Review was changed to 4 stars because I hit 3 by mistake. Sorry guys!