The front desk personnel were very rude and curt! They were deliberately taking their time with…read moretightening and fitting glasses that were purchased at this store. Also, the prescription glasses were excessively expensive to be falling apart within weeks of purchasing them.3689

Great doctors and great experience. Very thorough exam and high level service. I love my new…read moreglasses!

After my regular eye exam this year Dr. Boone asked me to come back in for a medical eval. I asked…read more(as I always do) if my insurance would cover it. Dr. Boone said it would. I came back and took a video game type test. Two months later I was sent a statement with 4 different codes for $193.93. If I can't trust Dr. Boone to be honest up front about cost and services how do I trust him with my eyes?

I'm from out of town and discovered a bump on my eye lid. My daughter goes to Dr Boone so made an…read moreappointment for me. His office got me in the next day. He thoroughly examined my eye and prescribed antibiotics and home remedies. Very kind and knowledgeable. He explained what was wrong. And the bump is now gone. Grateful for his expedience and help.

Vue Optique is downtown Franklin's premier (only?) eye wear store. Located between Starbucks and…read moreXoconochco, they carry a very full line of fashion eye wear by brands like Coach, Airlock, Jhane Barnes, Oakley, Lulu Guiness, and plenty others. Offering comprehensive eye exams, dry eye evaluations, lasik and post op care, and athletic eye ware, Vue Optique is your one stop shop for all things eye wear and eye care in Franklin. If only the prices were a but more affordable.

Vue Optique is staffed by very generous people who make it easy and fun to comeback as a returning…read morecustomer. The eye wear selection is unique and adorable. It is expensive but if you are like me and have to wear glasses all the time then you have no problem shelling out for a cute pair of frames. Vue optique has redefined my ideas about shopping for eye wear, it doesn't have to be a drab experience ( like another errand) but it can actually be an enjoyable experience that provides a custom fit and look with every drop in.

Excepional experience. Learned more about my eyesight and how to best maintain it. Eye glass…read morefitting was outstandin. I would highly recommend Eyedentity

Dr Cuthbertson and each of his staff members was so kind, caring, and patient. He patiently…read moreanswered each of my questions and seemed to genuinely care. Would certainly recommend to anyone needing vision care.

Multiple visits and consistently good service. It's a great feeling having "Primary EyeCare" close…read moreto your home or the place where you exercise. Good doctor care helped me to recover faster and to worry less about my eye health. Dr Van Hoven was great.

I had an excellent customer experience with Jeff yesterday at Primary Eyecare located at Maryland…read moreFarms. In from out of town, with a broken pair of expensive sunglasses, and Jeff took all the time necessary to fix my problem perfectly for no charge. Excellent customer service and a friendly person to deal with. I can highly recommend Primary Eyecare.

My family and I have been going to this facility before New Vision Eyecare took over the business…read more We have notice a decline in customer service from the receptionist , eyeglass specialist , and unfriendly cold environment in last few years . The 3 lovely ladies that worked with the original owner are still warm , caring , and lovely . Very disappointing . We miss Dr. Thomas

My experience here was excellent! I will be back. The new remodel looks great and staff is very…read morefriendly.

Went in for a last minute appointment after breaking my glasses. Sherry helped me with picking out…read moreframes and was super informative and kind about my options. Evan was the tech who helped me through the initial tests before seeing the doctor and he was very sweet and patient. I will absolutely be coming here again!

I came to get my very first pair of glasses. They have a promotional deal so I decided to check out…read morewhat they had. I could only come to the store after work. I was helped my an associate named Sherry. The first time, I just checked out what styles were available. The second, I was ready to buy, but the glasses that were chosen (with the help of Sherry) didn't comply with the deal, so I needed time to chose new styles at a later time as they were closing. She was amicable both times she helped me, totaling about an hour between both MAX. The third time I came to finalize and buy glasses, she was extremely rude. I did not seek out her help, but when I came ready to check out she actively avoided me and passed me to an associate -- claiming she didn't want to work with me since she'd already spent "3 hours" with me prior (not possible). I was friendly and thanked her for her time prior but she simply did not respond and walked away. This behavior is extremely unprofessional and left an incredibly sour taste. I bought the glasses now but will not plan to do any more business with them in the future. Update: I spoke with the store manager, David, and he was kind and took note of the situation.

Dr. Dow and the technicians were incredibly kind; however, the front desk associate, Tammy,…read moreunfortunately detracts from the customer experience as she was not courteous and seemed annoyed when asked questions that countered the information she shared. Although the interactions with Tammy were not ideal, I still think the overall clinical experience went well and made up for the lack of customer service.

Dr. Crim and Dr. Dow are both excellent. They take plenty of time for information and explanations…read moreand have great modern equipment. Highly recommended.

I wish I could give them more than just 5 stars!!! From the moment I walked in the door at the…read moreFranklin, TN location, both Cecelia and Alyssa were extremely welcoming and treated me like I was a regular patient. Caring, very helpful and made my experience 12+ stars! I've only gone to your walk-in optometrists (Visionworks, etc.) and I've never felt like I do at Dr. Peace's. Other offices try to sale you their glasses and are quit pushy to say the least. Going to Dr. Peace was a COMPLETELY different experience. Dr. Peace taught me more about my prescription and eyes than any optometrist that I've seen in 33 years. He is honest and pleasant to around. The first exam was extremely quick and I was in and out in no time. Being as busy as we all can be, its hard to wait and be patient. :) We ordered a trial pair of contacts (first time attempting to wear them vs. glasses) and they came in very quick. They called and scheduled an appointment for me to come in an learn how to put them in, etc. etc. Again, Cecelia and Alyssa were AMAZING!!! Alyssa was very informative on the contact process and educated me so well on how to use them. No wait when I walked in, she had my contacts ready to rock and roll. Best experience yet and I can't wait till my next annual exam! Actually look forward to those things now. Thanks you to the staff who opened me up to a whole new world with contacts and having the best customer service around!! Highly recommend!

All the latest technology for a thorough exam. The Dr is wonderful…read more Front Desk checkout unaware of what should be charged to insurance for a medical issue. She had to go back & ask the Dr. Doesn't accept vision insurance that would have covered the exam. Glass frames and lens extremely expensive. I had simple glasses made. I ended up spending almost 1000 for one pair! for one pair. Found out later that if you ask they must give you your prescription. Buy glasses elsewhere!

Ok, been looking for a new Eye Dr, was never happy with my last glasses, Dr and staff. Friend…read morereferred me to Dr Thomas at New Vision in Franklin. Staff is so knowledgable and helpful! Got discount too! Good frame selection. Can't wait for my new glasses and to be able to see again!!!

Love Dr Thomas and his staff. Fast (never wait more than 5 minutes to get in) and he is so…read moreknowledgable. Really loved my whole experience. Highly recommend!!