We are prospective clients for this business. I always read reviews of the business and we were happy to see Vision optical rectify their mistakes. That's an important thing to see by prospective clients. We can't rate this business because we have not been their clients yet. read more

I have been looking for the perfect pair of Jacques Marie Mare frames for quite some time, and found them in Nashville! Thank you to Reese for his IMPRESSIVE effort in locating them, having them shipped to the store, and assisting me in choosing lenses to fit my style. I would come back again to Nashville (from California) just to experience this exceptional customer service. Thank you again Reese. read more

Service , selection, value. All top Notch at ole image optical . All very kind and attentive employees. A Gem.

You saved him! My husband, while visiting last week, broke his glasses frame and had not packed his back-up pair. You fixed his frames in minutes and he had nothing but "awesome" to say about your service. Thanks SO much! read more

Gréât service and the best selection of high quality frames in tennessee. Gorgeous selection. Honest people. They saved me 250. from what my other optometrist was adding! I've switched to these people now. Very happy. They have good taste and are spot on with helping you find the right design for your face. read more

On the positive side: great selection of premium frames. If you have money to spend, then this is the place to look good. On the negative side: the salesperson tried to substitute a frame for the brand I clearly stated that I wanted to purchase. After resisting a pressure close, I went home to look up the frames online. I discovered that the frames were NOT the brand she claimed and that the MSRP for the frames was $200 less than the quoted price! Ouch! Please understand that I am comparing full list price to full list price. This shop has a wonderful selection. However, you need to make sure of what you are buying. If you don't care about the brand, and simply are going for something that looks good -- purchase with confidence! Just understand you might be paying a premium. Caveat Emptor. read more

My favorite glasses shop in Nashville! I have bought many pairs of glasses over the years from Image Optical. Stacey, who has helped me the past two times I have picked out and purchased frames, is wonderful! If you are looking for an amazing selection of frames and knowledgeable, friendly staff, Image Optical is the place to go! read more

Image Optical saved my weekend! I was in town for a wedding and forgot my contacts at home. Stacey hunted down the right prescription for me and gave me samples to use for the weekend. Stacey was incredibly pleasant to work with, and so accommodating to my last-minute request. I can't imagine a better customer service experience. Thank you, Stacey and Image Optical! read more

I haven't purchased a pair of sunglasses here yet, but Image Optical has AMAZING customer service. I recently sat on a pair of titanium Mykita sunglasses and popped the lenses out. Mykita frames/lenses don't use screws, and fit together in a complicated jig-zaw pattern to give the tight fit and weightlessness they're known for. Unfortunately for me, Mykita no longer made this pair, and Mykita is hard to find in the U.S. I've had poor experiences with Luxottica owned brands of sunglasses (hint, most are Luxottica) and I really wanted to salvage this baby if I could. Image Optical managed to unbend/unwarp my sunglasses for free, and have earned a customer for life. It's a pity that there's a mix of reviews for this store, but today they showed outstanding customer service. I'll be back to buy a pair from them, since they clearly stand by their customers. read more

I have purchased glasses from IO for years, more recently last year. I was told 7-10 days and they would be back. A couple of weeks passed, I called the store and was told there was an error on my glasses, no one EVER called me. It took 5 weeks. On June 23, 2018 my mother bought glasses from IO and has yet to get them but was told she would get them in 7-10 days. Again no one called her, she called them and was given the runaround. I called Saturday, July 14, 2018 and told them that the manager Katie better call back with some answers. Per Katy on Monday, July 16, 2018 they SHOULD be ready this Thursday! We will see. read more

Rushed eye exam and service! Dialated my eyes then expected me to pick out my frames while my vision was getting blurry! Frames were nice just overpriced! I guess if you have a lot of expendable income this is a ok place.. Definitely elitist atmosphere... read more

I love Image Optical. The staff is amazing. All of the staff are friendly, knowledgeable, and extremely helpful. They all have a talent for finding the best frame for your face. Dr. Proffitt is an excellent optometrist. The frame selection is absolutely the best in Nashville if not the southeast. read more

Bought the best pair of sunglasses that I have ever owned here at Image Optical. The staff was amazing and the perfect combination of helpful and not pushy at all. Grateful for the help and how cool I look in my new sunnies! Would highly recommend! read more

A solid optical shop. Knowledgeable, welcoming, cheerful staff. Good selection. Recommended.

Lets preface this review by saying I've been a long time user of yelp and have wanted to contribute for a while, but after how I feel today, I finally decided to take the time to do it. Optometrist: -Dr. Profitt, on-site optometrist, is probably one of the most competent docs I've met. If you have complicated eyes like I do (astigmatism, a bit of dry eye, allergies) he is an incredible person to go. He knows his literature, his treatments, he takes his time, explains what he's doing and why. I revered my optometrist from back home, but this guy gives him a run for his money. He is a no-BS, polite, excellent doc. Selection: -I work 2525 West End so this place is right below me. I've been a long time glasses wearer and consider myself on the fashionable side. I could be wrong, but I think this place has the best selection of designer eyewear. If you know good eyewear, then you know that place has the right brands in excellent options, I'm talking Orgreen, Mikli, Bevel, Robert Marc ... not that same old Gucci, D&G stuff you can find at Sam's Club (I love Sam's Club, but I guess have a penchant for the unique) Staff: -These girls are slightly intimidating because of the product they are selling. I don't know that I can feel completely at peace asking for an opinion form someone trying to sell you a $695 frame, not including lenses. I mean for realz? So anyways, I've browsed here 2-3 times before my appointment and by browse I mean, made them take out and let me try on lots of glasses. They are HONEST with their opinions, which I value a ton. Also, they are totally patient with you saying, hey I need more time to figure it out. To be honest, premium glasses are controlled products that are marked up 200-500%. What are you gonna do about it? I think they understand this here and won't push you to make a purchase which I appreciate... though I think it would be kinda hillarious for someone to test the staff's patience, j/k don't do that, they are good peoples. Insurance: -If you work at Vandy and have vision coverage, this place takes it and it really is pretty comprehensive coverage. I walked out with a new pair of Robert Marc frames ($395, before insurance) + lens, and 6-months of monthly, astigmatism contacts for $417. So I'm sitting in front of my computer right now, not straining, pretty excited about the new pair of glasses I can wear and feel great about spending $417 today on my eyes. Getting into a great med school today doesn't hurt the mood either. Long story short, if you want great glasses and great eyecare at a very reasonable price, this place is your best bet. read more

The best selection of designer sunglasses and eyeglasses in Nashville. They have an optometrist in house and are reasonably priced for the quality of product. I have bought one pair of eyeglasses and three of sunglasses in the last 10 years, and I wouldn't even consider going anywhere else. read more

I LOVE Image Optical! I have been a customer for 2o+ years. I have recommended them to many people and all were thrilled with their service and selection. I have a thin face and many glasses simply do not look good. Katie, in particular, knows what I like and is honest with how they fit. They are great about straightening things up after glasses were sat on or chewed by my dog. I tried several places before I found Image and will never turn back! read more

IO has the most wonderful selection of frames you could imagine...and not all are expensive. And there is a wonderful sale drawer if you ask. I have been buying glasses there for almost 20 years and still love every pair I purchased, which is many...perhaps 40 pairs as I consider glasses a better fashion purchase than shoes or purses. Dr. Profitt is a really fine professional and has been wonderful in explaining issues with me. The women who work there are well trained and helpful. The first time I had to get bifocals, I could not adjust to the line. The owner took my glasses and had the lens replaced with a transition lens which was heaven...and at no extra charge. They have my vote now and forever. read more

Image Optical by far the best place to by eyewear in Nashville. It is not cheap. They may not be the fastest, but they certainly aren't cookie-cutter either. I have purchased multiple frames over the years. Their customer service is perfect. They are attentive and honest. They have no problem telling me if a frame doesn't fit. They want their customers to be happy and to share their experiences with others. At this point they know what I like and will call me when they get new stuff that fits my style. I have visited several eyewear shops around the U.S. and have been approached by the owner asking where I bought my frames and asked about the brand. I have probably received compliments on my classes weekly for the last 10 years. Every time I have an out of town guest, they ask to run by to get frames that they can't find elsewhere. I get it... glasses can be expensive or they can be super cheap. My outlook is that I have to wear these things for 16-18 hours a day. I better love them. This is the only place that has repeatedly exceeded my expectations. read more

They have a good selection and the staff is great at helping you pick out frames that are complimentary while being tactful. Make sure that you review your insurance policy very well before you shop here. You will be told whatever it takes to make a sale. read more

This place is the best, hands down. First of all, the pair of glasses I got here are the first pair I've ever owned in my life that I have absolutely LOVED. Their selection of frames is fabulous and the person working with you will work with you the whole way through. They will take the time you need to help you find the right frames for you - based on what looks good, but also on what fits your price range. I never felt rushed, and there was never any pressure to go with a more expensive frame. I also have no vision insurance, but I got discounts on the exam and the frames for working at Vanderbilt and being a student, and they were great about offering an affordable single vision package for the lenses I needed. The eye doctor there is as nice as they come, too. He was friendly and was very transparent about his process the entire way through. This might seem like a no-brainer, but it is not! I have had eye doctors in the past not say a word throughout the exam, even to tell me the details on my vision exam results or the prescription I needed, so I really appreciated him! I also brought in my last pair of glasses, and he took a look at them after we had done the exam and told me how my vision had changed in the last few years. Overall, I feel better about this place, this doctor, the people who work there, and the glasses I got there than I have about any other eye doctor experience before this one! read more

Very disappointed. I was told last week that I should receive my glasses 7-10 days, long enough as is. It is now 10 days and I called image optical. They told me an additional 7-10 days ! ! ! Very very disappointed. It has now been 4 weeks, I finally received a call that the glasses have arrived. That's a long 7 to 10 days. Never again. read more

If you are bored with seeing the same frames in every store, I highly recommend Image Optical. The selection is amazing and I have bought three pairs and sunglasses since moving to Nashville 18 months ago. The staff is incredible, very helpful and most importantly, honest. read more

Image Optical provided, by far, the best experience I've had buying sunglasses. The staff was extremely knowledgeable and very helpful in helping me finding the right pair for me. Not only that, but I was in a hurry to get to an event and they were able to help me find the perfect pair of sunglasses for me, in my price range, in a matter of minutes! Stacy, who helped me with my purchase and was incredible(!), could not have been nicer. She even provided an additional service in tying my bowtie for me since I'm an amateur at that and was running late for black tie wedding! I wish there was a 6th star available! read more

Very poor customer experience. We purchased a high-end frame that we found online but had not seen. They sent us a damaged frame and then would not offer exchange or credit so we were stuck with a very expensive defective frame. read more

I cannot recommend Image Opticals due to the difficulty I had getting Image Opticals to rectify a wrong measurement they did with my progressive lenses. When I went in to identify the problem (3 different attempts) and explain I was having to dip and turn my head to see and I thought it was because the progressives were marked wrong and too high, I was told to wear them more; and that it was not their problem and It would cost me to correct. Their/owner's attitude was very rude. They proceeded to document their file to prove their position. However, after visiting my eye doctor and having him review, it was obvious there was a mis alignment. I returned to them, and they finally agreed to remake the glasses. This is the only reason they are given 1 star. Image Opticals has a good selection of glasses but I cannot recommend them due to their resistance to make a mistake correct and listen to the customer. Buyer Beware. read more