Manager called and was very sweet, apologized for the mediocre service and invited me to come back…read moreto have it redone. Thank you. That's good customer service.

I have gone to this car wash several times and it is usually so good at cleaning my cars. The only…read morething that usually needs improvement is the drying towels. They are always so damp if not wet. Today though was a decline in quality. The wash did not get the bugs off my car and the blowers did not dry the car as much as it usually does. I ended up taking too much time drying the car by hand with the damp towels. I hope they fix these issues as this was the best car wash in terms of quality in Santa Cruz county.

Probably the worst car wash experience I've experienced. Arrived 30 min before closing today…read more(Sunday) and they tell me they're not doing interior because they already sent the guys home. Frustrating considering I could have driven somewhere else that was open if I had known they would only be half open. Fine, I go for the exterior wash only. Probably the laziest job possible, cobwebs, dirt, not even an attempt at hitting the wheels. I paid for the full exterior and got a gas station wash at best. Rough look guys!

Employees are short with you. I get they are trying to be "speedy", but customer service needs…read morework. You know what else needs work -- car detailing that I paid $40 for, and how is there still bird poop on the car?... it looks as if I never got a wash in the first place. Gas stations drive thru's have done better!

Favorite car wash, especially for the price point. I had some terrible stains in my front seat and…read morethey were able to get it while providing a great overall car wash.

If I could give zero stars, I would. I truly wish I could say these photos were from before my car…read morewash, but this is exactly what my car looked like after I got home. There were still wrappers on the floor, a bottle cap left behind, and crumbs all over the seat. It was very clear that my car was not properly cleaned or even thoroughly vacuumed. I also paid for a package that specifically included wheel cleaning, and my wheels were still visibly dirty. That alone shows the service I paid for was not actually completed. What's even more upsetting is that a very sentimental item is now missing. I had a small guardian angel token, about the size of a silver dollar, that I've kept near my cupholder for three years. I specifically remember seeing it while putting loose change in my center console so it wouldn't be taken, I never thought I would need to worry about my guardian angel token being taken. When I got home, it was gone. I called and spoke to the manager and asked the workers who vacuumed my car. They claimed they didn't see it, which I find extremely hard to believe given where it was located. I was offered for them to redo the vacuuming but I live across town and don't want to ever set foot in that place again. Whoever took my guardian angel token should be ashamed. It held deep personal value and cannot be replaced. To make matters worse, I tipped the workers generously, five dollars each to the vacuuming staff and ten dollars to the person finishing the car, and not a single thank you. Just indifference. Between the poor quality cleaning, incomplete services, lack of accountability, and a missing personal item, I would not recommend this place to anyone. This was a very slow day for them as well, all the crew members were waiting around, as I was the only one in be que along with one person after me, about 15 min later.

I went here specifically for two things: a touchless car wash and to use a bathroom…read more I am grateful to have found a touchless car wash because I have a finish on my car that my detailer highly recommends a touchless car wash. I was somewhat satisfied with the car wash. However, my car wasn't as clean as I would've liked it to have been. The good thing was that my car didn't get scratched by brushes. I believe that they need to make the car wash go longer. I also went to this particular station because I needed to use the restroom. I went into the store, and the friendly cashier gave me the key to the outside bathroom. I walked out to the bathroom, and when I grabbed the door knob, the door opened without using the key. I was feeling a little anxious about someone opening the door while I was using the toilet, but that didn't happen. The person before me probably didn't close the door completely when they left the toilet. The convenience store was huge with lots of items to buy. Outside, there is air for your tires, and you can vacuum your car for a handful of quarters. I was impressed that they had buckets with water and windshield squeegees--I haven't seen very many squeegees at gas stations lately.

I always go here on my lunch. There always very nice in here and I always seem to get what I want…read moreand when I came for. They're always very clean.

Listen, I'm sharing the most embarrassing before pictures of my car just to show you how quality…read moreand detailed the service is here by Gustavo. I have never detailed my car, just done quick cleans at car washes in town and was always disappointed. That's until I found Caribbean Mobile Detailing. The service was excellent, starting with quality communication shortly after following their instagram account. He asked me about my specific needs and got me scheduled promptly with a quote that is more than fair for the level of quality he delivers. He was kind, professional, and delivered quality that made me feel confident that I made the right choice hiring him. You will not be disappointed, if you have been interested in detailing but worry your car is too far gone just look at what Caribbean did for me and my car!

Gustavo was amazing. My car was a mess inside and outside, and he came on time and worked…read moretirelessly until my car looked and smell like new. The prices were more then fair considering the value of work. I would recommend Caribbean Mobile detailing to everyone!!! It was truly a wonderful experience. Thank you Gustavo!!!

This is the fourth time I've brought a car to Beach Cities and the first time for my newest baby. I…read moregot the hood and bumper wrapped with PPF, the rest ceramic coated, and windows tinted all in one stop. Lucas was chill, professional, and informative. Scheduling was easy, with good communication and follow-through. I wouldn't call it a bargain, but the price is fair for high-quality work that set me up for years of easy and effective car care. In a world where everything seems to go downhill and most companies cut corners on customer service and satisfaction, Beach Cities is one business that has maintained high standards and quality over the years. Thanks, guys.

Initially, I had a great experience with Nate and his crew when they tinted my Mercedes Sprinter…read moreconversion van. The tint looked excellent, and I thanked Nate personally when I picked it up. Once I got home, I discovered significant damage on the driver and passenger door panels that had been removed for the tinting. The panels were pulling away from the door frames. Four clips on each door were either missing or broken. Three bolt-covering end caps were missing and the rest were installed incorrectly. A bolt was missing from the passenger panel. The plastic was scratched and jagged where it had been pried off, and the black rubber pillar window seals had razor-blade cuts. I even found a razor blade left on my seat. I contacted Nate that same day with photos and videos. He would not take my calls, but he did text to apologize and offered to repair the damage. He explained that his most experienced tech had called out and two younger techs worked on my van. I agreed to give them the opportunity to correct it. Days went by with no follow-up. After multiple messages, Nate said his expert tech had "fallen off the face of the earth" and suggested his "plastic guy" repair the damaged panels. I was skeptical, but he promised to schedule the repair soon. Then more days passed with no communication. At no point would he speak to me on the phone. After eight days, I went to the shop in person. Nate was not there, but his brother inspected the van and agreed the work was unacceptable, especially the cut window seals. He assured me they would make things right and said refunding the tint cost was the least they should do. A week has passed since then with no response. I had to take the van to the Mercedes dealership. They confirmed missing and damaged clips and improper reinstallation. They also said the damaged seals should remain watertight but are visibly compromised. I paid $350 for the tint and $758.13 out-of-pocket to have the panels repaired. The seals remain damaged. I genuinely liked Nate and his brother. Their shop is clean and they seem to care about quality. However, ignoring a customer after damaging their vehicle is unacceptable. There is another review describing a similar situation tied to personal issues Nate was having. That may explain things, but it does not excuse the lack of accountability. The tint quality was great, but if anything goes wrong, do not expect them to stand behind their work.

I was looking online for a steering wheel cover, when I noticed something, maybe an ad(?), that…read moreshowed the Sheepskin Outlet is right here in town (versus ordering online). After calling them to find the place, Lyn and Dale met with me near my home (!) to show me the color choices they carry. They got exactly what I needed. And Dale did the install. The prices are not a "steal", but easily match what the competition offers (sometimes you get what you pay for). This is my new car (to me), so I didn't want to shop around for "the cheapest" solution. Their personal communication and speedy service is worth definitely recommending to friends!

My husband and I have been going to Dale for almost as long as he's been open (over 20 yrs.). We…read moreare not "high needs" car people, nor particularly car saavy. We cannot say enough for Dale's service and knowledge. He has consistently provided 5+ star service with a smile. Great guy, great products, great business.

Bio Wash is my go to mobile car wash service. So convenient to get a detail in your driveway or…read moreparking lot! They are great communicators, hard workers & offer decent prices & different levels of service. Living in Santa Cruz with two dogs who love the beach & hiking, my interior can get muddy & hairy & sandy. Bio Wash's crew makes my car look like new. At least until after the next couple of adventures. I cannot recommend them highly enough. Excellent local small business.

This father and son team did an incredible job on my 2024 Toyota Camry when is black metallic. The…read moretime they spent on my car for the money was unbelievable. By the way this is the 3rd time I have used Biowash and every time I haven't been disappointed! Thank you so much guys!

I requested interior and exterior detailing. I had…read moreexceptionally good service. They were on time. Did a great job. Very easy to work with and professional as well. Highly recommend d

Zayn's did an amazing job! It's super convenient that the tech comes to you. I live in an…read moreapartment, so I don't have water or electric access outside for them, but they bring everything they need. Plus it was raining when they came, and my car was still spotless the next day. Overall it's a great value and I recommend them to anyone who needs a detail.

The guy arrived on time, spent four hours in my car, that was quite a mess, and did amazingly…read morethroughout job, with minimal involvement from my side, so I did not have to get distracted from work. While I could not be more happy with the job, one advice - if you're doing for deep shampooing of the upholstery in an office parking lot, bring a plastic cover for the drivers seat for your way home or it might get wet

I meant to update this review much sooner. Originally I gave 5 stars because I thought he did a…read moregood job. The day after he came to detail my car I noticed the panel for my headlight switch was lifted on the left corner and it was definitely not like that before he started. I use that every night so I would've noticed if it was like that before. Also the inside of the gear shift looks messed up now. He didn't tell me and seemed like he was in a hurry to get out of there. I assumed it was because he had another appt but now I can guess why If you use this business u recommend taking pictures of your cars exterior and interior right before he shows up so you can compare and see if there's any damages. Gave 2 stars instead of 1 because other than the damage he did make my car clean and look brand new