I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

Five stars for a waxing experience? Hard to believe I know. This was my first time at Montclair's…read moreWaxing the City and I was so impressed! Bethany was my waxer and addition to being such a doll, she was a real pro. I highly recommend her! Note that she's only there Saturdays and Sundays so book your appointments before she fills up! She kept the conversation lite, but knew EXACTLY what she was doing! She went above and beyond to make sure I was happy / comfortable with the wax. The waxing studio is also super clean, bright and I was in and out very quickly! If you are local to Montclair - or are willing to take a drive for a quality wax experience- try Waxing The City!

Still going to Alyssa 6 years later! She is still the absolute best! Always cool, always fun. My…read moreappointments are painless and I leave super smooth each month. Book her today!

I've been a long time waxer but have always wanted to give sugaring a try since the products were…read moremore natural so when this establishment opened up in North Jersey I went for it. The facility is very pink lol. Not an obnoxious pink but it starts to close in on you after awhile. The receptionist let me know my tech was finishing up with her client but that wait turned into 20 min. It's finally my turn and after sitting past my appointment time I assumed the wax would be warm and the table already cleaned off but nope. Anywho... to me, the application of the sugar wax was more painful than the ripoff. I'll definitely try this again because it did last a little longer than regular waxing.

The facility itself is cute and very clean and the staff were very friendly. My sugarista was Lis…read moreand she was amazing. She made me feel really comfortable the entire time and she talked me through everything. I will definitely go back and see her for my next sugar wax.

Great service Reasonably priced…read more Professional envt Cooperative and friendly to work with

My new go-to place to get my eyebrows threaded! Anju Aunty does a great job and pays close…read moreattention to detail. She's very sweet too :)

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I could not wait for Shantell to start doing facials. She was already doing an amazing jobs with my…read moreeyebrows. This was my second facial since she started and it was the best facial i have EVER had. It did not feel like other facials that i have had at chain places.. This facial felt personal just for me, not a facial by numbers. and my face looks amazing. Definitely a must do as part of my self care routine.

From the owner: I'm a licensed esthetician. I have been in the business for 16 years. I specialize in Skincare…read moreFacials, Brow Sculpting and Brazilian waxing.

Wow . Just wow. Today the EWC in Brooklyn by me, didn't have any appointments until next week.. so…read moreI said why not just try the one by my boyfriends place! I called this location today and asked for any availability with anyone at all. She said "sure, what time works for me" !!! Wow, you'll never hear that question in my Brooklyn location!! I went for a lower leg appointment with a girl named JAY, short for Jennifer. She was adorable and gave me one of the best leg waxes I've ever got! So detailed and was a perfectionist! She took her time with me ..... such a pleasant change from the rush they do in the Brooklyn locations ! THANKS JAY!

I have been a loyal customer for several years and have consistently scheduled my appointments with…read moreCarmen. Unfortunately, I am extremely disappointed with the service I received on June 28, 2026. I arrived for my scheduled appointment with Carmen, after receiving multiple appointment reminders and a voicemail confirmation. Upon arrival, I was informed that my appointment had been changed. Carmen then approached me and stated her manager had contacted me. I advised her that I had never received any call from a manager. Carmen proceeded to state that she had been told I informed her manager that I tip her through a mobile payment service. This statement is completely false. I have never spoken with any manager regarding tips, nor have I made such a statement. The last tip I provided to Carmen was given in an envelope. Carmen then informed me that, because of this situation, she no longer wished to see me as a client. I was shocked and embarrassed, especially since these accusations were made in front of other customers. Not only was I not properly notified about the appointment change before arriving, but I was also falsely accused and publicly embarrassed. To make matters worse, I was told that if I wanted to be seen by another associate, I would have to wait an additional hour. This entire experience was unprofessional and disappointing. As a customer, I should not feel pressured to tip out of fear that false accusations will be made against me. Given this experience, I have lost confidence in this location and its management. I only have two passes remaining, and I will use them at another location. After that, I do not plan to return to European Wax Center. I hope this matter is reviewed seriously, as no customer should be treated in this manner.

I experienced 5 star service from the time I checked in until I checked out! The ladies at the…read morefront desk were phenomenal! They welcomed me as soon as I walked in and took care of me right away! I was very impressed... I lucked up and got the famous Xiomara for my waxing and she was amazing! I am a chicken and have zero tolerance for pain but she helped to calm my fears. She explained everything she was going to do in detail, and was more than patient with me. The waxing process took less than 15 minutes which was impressive! They stay in the room with you when you undress which I thought would make me uncomfortable, but it was fine. They offer products for you to use at home but they don't pressure you to buy anything. This location is in a strip mall with plenty of parking so no worries about that. I was so pleased with my service, that I scheduled my next appointment before I left. I highly recommend this place!

I had an appointment this morning. My technician Joann is wonderful. The issue was at check out…read more I told the receptionist I was not making another appointment because I am having surgery. She asked if I was interested in purchasing a new wax pass. Told her "no" since i don't go as offen as I used to. She refused to take no for an answer. I again said I was not interested, but she continued. I finally had to get loud and tell her I was not buying a wax pass today. She needs to be told, when a customer says no stop talking!!

I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

I had a lash lift and tint with Rafaela. She was super friendly and knowledgeable…read more I couldn't be happier with the results. I haven't worn mascara since I got it done 3 weeks ago. I will most definitely be back! For any one considering a lift and tint.. do it!!

I had the microchannelling procedure done here. It's very pricey at a whopping $300 + $50 for (2)…read morespecialized facial masks that you would apply the next day and day after that. I have a high pain tolerance so it didn't hurt or bother. However for those who shy from pain, don't do it! The aftermath is that my face was peeling and skin flaking. 3 weeks later, fine smile lines and neck lines are visibly improved. I heard that elsewhere, some faces get burnt. So I'll continue using this place because they know what they're doing.