A Cautionary Story -- What I Wish I'd Known Before My Breast Augmentation…read more In 2022, I finally decided to get my breast augmentation -- something I had dreamed about for years. I did my research carefully and chose this clinic because the surgeon promoted a "unique technique" that supposedly eliminates the need for a post-surgical compression bra during recovery. That promise was a huge part of why I trusted him with my body. At first, everything seemed fine. But once the swelling settled and I began to really look at my results, I noticed something was off. My left breast had shifted far to the side -- so much that when I lie flat, it literally slides toward the outer edge of my body. Standing up without a bra, my breasts sit noticeably wide apart. When I put on a bra and pull them together, I love the look. But without it, the symmetry and shape are disappointing -- and completely opposite of what I was told to expect. When I shared my concern during my final follow-up, the surgeon brushed it off with, "Side boob is a good look." Maybe for some women it is, but not when one breast has migrated halfway toward my armpit. That's not style -- that's structure gone wrong. I waited a few years to be sure my body had healed before reaching out again, hoping for an honest conversation about possible correction. Instead, I was told I'd have to pay $190 just for a consultation -- and that they don't offer complimentary post-surgery implant checks, even years later. I had assumed they would at least verify that the implants were still properly positioned and safe. For context, most women are required to wear a post-surgical compression bra (a supportive medical garment that holds the implants in place and helps the chest heal evenly). I wasn't asked to wear one because the surgeon claimed his "no-bra recovery method" made it unnecessary. In hindsight, I wish I had worn one anyway -- it might have prevented my outcome.

I've been considering a breast augmentation for years now. Last year, I consulted other doctors in…read morethe area, but they didn't feel right. I thought I had found my doctor after reading the raving reviews and looking at the before and after gallery. When I initially called to make an appointment, Espirt's phones were down. I filled out an online form on their website and got a call back later that day. The woman on the phone was pleasant and scheduled me in. All was good until she asked for the $200 consultation fee - the most expensive fee of any of the other doctors I researched and consulted. The day of my consultation I get a phone call from the receptionist informing me that their 3D imaging is down and I could either reschedule or come in regardless and not get the imaging. I wanted to get the imaging, especially at the $200 consultation fee price, so I rescheduled. The day of my rescheduled consultation I get another phone call from the receptionist saying again that their 3d imaging is down and I can reschedule or come in. I'm a busy mom of two young kids, as any mother knows, it's tough enough to schedule appointments yet alone rescheduling. I decided to keep the appointment and meet with Dr. Connall. Day of my consultation I was greeted by a friendly receptionist. I filled out some paperwork and a nurse brought me back to the consultation room. The nurse was very warm and pleasant (the best interaction I had that day). Dr. Connall was professional and thorough during the consultation and answered my questions however, of all the doctors I've seen he was the only one that recommended a small implant with fat grafting - the cost of two procedures instead of one. Additionally, said I could come in again a year down the road and increase my breast size with another procedure. So, instead of one standard breast augmentation I was looking at 3 to get my desired results. Initially, I liked the idea of fat grafting as I do have some fat tissue to lose, but hindsight I feel like it was an up-sale tactic with the 3 procedures. After the consultation, I was brought into the scheduling room to book surgery. I was interested in getting on the schedule to then go home and talk it over with my husband. I was not told there was a $250 surgery scheduling fee, as my card was charged that same day. So now I'm 450 with Espirt with no 3d imaging and a procedure I didn't intend on getting. I decided to continue with the surgery, as i was excited to finally get my breasts done. On the day of the pre op appointment, I met with a nurse first and as she was going over my notes, she stated I was getting implants and liposuction (not fat grafting). I corrected her and said Dr Connall wanted to do fat grafting in addition to the implant. Another red flag that my surgery was incorrectly written in my file. This led to me having to now get a mammogram because of my age - this was NOT mentioned to me during the consultation by Dr Connall, the nurse or the scheduling secretary. Because of my age, my insurance won't cover a mammogram and it would be an additional 300-500 out of pocket. At this point, I get a huge rush of anxiety. I would not have scheduled the surgery had I'd known I'd have to get a mammogram. There were too many red flags, too chaotic, unorganized, non transparent and sneaky that I decided not to move forward with the surgery. Ultimately, I want to feel safe with the doctor and staff when I'm going under on anesthesia. I want to feel confident that I'm safe, I'll attain my desired results and I want to feel more than I'm just a monetary value. Due to my concerns listed above, we asked for at least my $250, as there was no way I felt safe or valued to go under the knife with them. Dr. Connall refused to refund the $250. He offered to pay for the mammogram, but we explained to him all the red flags and he didn't budge. Dr. Connall refusing to at least refund the $250 is so telling of his character and the Espirt practice. I wouldn't recommend Espirt or Dr. Connall and staff to anyone. I would run far in another direction, as there are competent and compassionate surgeons in the area. Save yourself the $200 consultation fee and just cross this doctor off your list. Best of luck to you reading this review in search of a plastic surgeon!

I had multiple people recommend Dr Gorin and I'm so glad I listened. Very professional with…read moreexceptional bedside manners. I highly recommend.

From start to finish Dr Gorin was very professional and available to his patients 24/7. His…read moreresponse time was amazing, and that made me feel comfortable knowing I could ask him anything about my surgery at anytime. He came recommended and I was not disappointed. Thanks Doc and your team! -Melissa

I am so happy I went with Dr. Hu. It's so hard to find someone to trust with cosmetic procedures…read more The staff was so friendly and helpful. Hu did an amazing job and my face healed perfectly. I couldn't be more happy. I highly recommend her. Thank you!!!!!!

I absolutely love Dr. Hu and her team. The knowledge, kindness, the professionalism is outstanding…read more The team is so welcoming. I have worked closely with Dr. Hu and her PA Andrea with my double mastectomy and reconstruction. They both held my hand through three process and was always there for me when I has any questions or concerns. I highly, highly recommend this team.

I did an online drive up order which made the process so easy breezy. I didn't have time to do…read moreshipping due to a time constraint and was happy to utilize this option. My order was placed late at night and was ready right when they opened the following morning. When I checked in via text I only had to wait a few minutes and a sales associate came out to my car. All I needed to do was show my drivers license and then I was handed my purchase.

I've shopped at Ulta twice and both times, after I declined to give them my phone number, the sales…read moreclerk quickly informed me there could be no returns. This is not Ulta's return policy and it was offensive to be theoretically punished for not sharing my phone number. Not great customer appeal Ulta.

Absolutely love the store love the people working they're always so friendly. Yes it's expensive…read morebut when you're getting good makeup, that's what you're gonna pay. They have everything from start to finish to get you pretty and get your day going. The people will always help you find what you're looking for. There's always someone there to help. Great store.

This review is 100% based on customer service. I have shopped at Sephora locations around the…read morecountry and internationally, and I have had consistently good experiences at the Washington Square location. This particular location, however, is by far the worst Sephora I have ever visited. Nearly every interaction I have had with employees here has been unpleasant. The staff routinely come across as rude, condescending, dismissive, and genuinely uninterested in helping customers. The store itself is also frequently messy and disorganized. The entire experience feels completely different from what I have come to expect from Sephora. My most recent visit was another example. I asked an employee for help selecting a color. It was a simple question and I wanted a simple answer. Instead of focusing on what I actually asked for, he immediately started trying to sell me additional products and tell me about all the other things I supposedly needed. I did not ask for a complete routine or a sales pitch. I asked for help with a color. It was frustrating and a complete waste of my time. This has become a pattern at this location. Employees seem far more interested in pushing products and closing a sale than listening to what the customer actually wants. Whether that comes from sales pressure, poor management, inadequate training, or simply an unhappy staff, I don't know. But something is clearly wrong with the culture at this store. I live very close to this location, yet I probably shop here once a year because I would rather give my business to other Sephora locations. That alone should say something. When a customer is willing to drive farther to avoid their neighborhood store, there is a serious customer service problem. Sephora should take a hard look at the management, training, and customer service culture at this location. The difference between this store and other Sephora locations is striking.

Had Botox and Juvederm XC injected by Angela at this office. She did an amazing job. My lips have…read moreminimal swelling and little to no bruising. She addressed my concerns and I got the shape and fullness I was looking for. I was also able to use my brilliant distinction points which is a plus. Not to mention my injections were nearly pain free. The facility was clean and updated. I was also able to speak with Dr.Connall during my consultation to discuss other procedures I was interested in. I felt he listened to my concerns and was able to give me a range of options which would air on the side of a more natural and less invasive side of what he had to offer. I appreciated his ability to take my specific concerns into consideration.

I had a very unpleasant experience with one of the staff members -- an older woman with short hair…read moreand glasses. When I walked in, she didn't acknowledge me at all. Even though she was helping another customer, she could have simply said, "Hi, I'll be right with you." I stood near the item I needed for several minutes, but she continued to ignore me as if I wasn't there. Eventually, I decided to leave. She didn't even say "Thank you for coming in" or anything as I walked out. I would recommend saving your time and energy and not visiting when she is working. On a positive note, there is another younger staff member who is always friendly and welcoming. This one start is for her.

I've shopped at Bluemercury Bridgeport for years--it has always been my go-to for Chantecaille…read moreproducts. Unfortunately, the service has consistently been hit-or-miss. Some visits, the employees were extremely helpful; other times, not so much. There were occasions when I left with everything I came in for, and more. Other times, it was clear assistance wasn't a priority, so I chose to purchase my items at Nordstrom instead. Over time, the inconsistent service led me to visit less frequently. I recently stopped by Bridgeport intending to shop at both Sephora and Bluemercury. I noticed that Chanel had moved into Bluemercury's previous location and asked where Bluemercury had relocated. After finding the new store, I walked in and found it empty except for three employees who appeared to be chatting. They stopped talking and stared at me, but no one offered assistance. It was a very uncomfortable atmosphere. I browsed the Chantecaille section but couldn't find the Corrector Pen I was looking for, so I asked for help. I was briefly told they didn't carry it and to check the Portland location. I also asked about SK-II products, items I've previously purchased there was given the same dismissive response. There was no effort to find a replacement product, offer to order the items, or to provide any meaningful assistance. Between the limited inventory and complete lack of customer service, the experience was unacceptable. I will no longer be shopping at ANY Bluemercury location.