I have stayed at many Hampton Inns across the country and my experience has been very similar and…read morepositive most of the time. Staff is always friendly, willing to help and always greet you when you come into the lobby. The continental breakfast is a big reason why I choose Hampton along with the more affordable accommodations compared to other Hilton brands. The experience was no different for the Hampton Inn and Bangor with the exception of the wait time to get our room. Check-In is as 3:00pm and my family and I were not able to get into the room till 4:00pm. I am a Hilton Honors member, checked in the day before and despite all that effort spent an hour in the lobby area waiting for the room to be ready. Non-Hilton members were walking into the lobby whose rooms were ready. I know this because the front desk staff asked them if they would be interested in becoming members during their check-in process. We eventually got up to around room 1 hour later, but only because I got notification on my phone of my digital key being ready. The staff was not the one's who notified us. When I provided my feedback in their email survey, I got the typical response that said sorry and they hope we give them another chance, but my feedback will help improve. They did nothing to compensate me for the 1 hour less of room time I got but paid for. I can empathize with businesses who are short-staffed and the difficulty of hiring quality individuals to fill key customer-facing roles or support staff who make up all the other departments who make a business like a hotel function from day-to-day. I work for a bank, and we too have difficulty hiring quality talent or those willing to go above and beyond just the expected responsibilities.

Very clean and friendly staff. I also appreciate that the young man at the desk at check in , Dylan…read moreshowed me my room number verses announcing it. That's huge for a woman traveling by herself and much appreciated.

This is, by far, the best Residence Inn by Marriott I have stayed in. I'm am Marriott Platinum so I…read morehave stayed in quite a few. The staff is exceptional. Friendly competent and welcoming. The hotel lobby, kitchen area, pool, work out room, laundry and whirlpool is kept spotless. The rooms are very spacious and have all you need to cook clean and be comfortable. The breakfast is more than the usual inedible items of the day and edible staples. All the food put out is great, as is the breakfast staff.

I have recently begun staying at Marriot brand hotels and the Residence Inn at Bangor does not…read moredisappoint. There is plenty of parking both public and private (behind a key activated gate) and it's FREE. The lobby is very clean and staff is very friendly. I was able to get approved for a late checkout which is helpful as we are attending the PBR event next door at the Cross Insurance Center. The convenience of being able to walk to any venue at the center is very convenient and worth the costs. I got a king bed suite which has plenty of room and a pull out couch. Bathrooms are huge with plenty of lighting and our room had an oversized walk-in shower. Pressure and water temp were great and I didn't feel like I didn't have any room to move around. Bed is comfortable and like most places the pillows are "eh", where I typically have to stack a couple to get comfortable for me to sleep. The little kitchen has everything you need to cook a small meal for your family if you choose to. Ice maker is built into the freezer making it easy to produce ice without having to walk down a long hallway to find the ice machine. It's full size refrigerator in the suite so we ordered Walmart delivery to bring some snacks and drinks to the room. The Hollywood Casino is located across the street and there is plenty of restaurants and shopping within 2-3 miles of the area. If you are attending an event at the Cross Insurance Center, I would highly recommend that you stay at the Residence Inn both for convenience and comfort. The Timber Kitchen and Bar is located within the hotel but also accessible from outside the hotel. Read about my review with them that you won't want to miss. Overall, I had a great experience and I would stay here again if we attend any events at the Cross Insurance Center, both for the proximity to the venue, but also because I can keep my car parked for free at the hotel.

It's ok... Being a…read moreDiamond Hilton member, the things that impress you are the above and beyond things, which really are not here. I was a tad turned off by the front desk attendants' attitude. The hotel is nice, the rooms are OK, and the breakfast was good. None of my preferences from my Hilton honors profile got honored, but I was only there for 1 night, so that did not matter much. There was nothing screaming. Stay here again.

Beautiful property. Stately, even. Attentive and gracious staff. Enjoyed the breakfast buffet…read more Really wish they had a 24-hour shuttle service, as we struggled to get to the hotel after our very late arrival. Beyond that...everything was excellent

Oof: I really did want to like this more, and before I get into the negative, let me emphasize the…read morepositive: great location (really can't be beat, right downtown); terrific local recommendations (see my separate review for Barliman's, which is fantastic); very responsive host when you message, and they were proactive about checking in as well. BUT: this whole no-contact hotel concept needs a lot of work--because right now it just seems lazy. The design is more or less as depicted, which is sorta "Northeast library" (i.e. random books and games strewn about), but shabbier and less finished, with peeling paint, scuffs everywhere, and literally some handprints in the paint in one part of the giant-maybe-former-bank-faux-wall-decor part of the room (I dunno, maybe someone was trying to escape?). When you start really looking around, there's a lot lacking, not really thought through, and cheap. Such as: the shower *looks* cool, with a non-movable metal and paned glass partition--but it lets water out everywhere when you take a shower and I had to use every towel I was provided with to mop it up. One measly towel hook in the bathroom (which wouldn't have been enough to hang my towels even if I hadn't had to use all of them to mop up the water from the shower). There's a coffee maker and some mugs--but nowhere to get just basic hot water unless you go downstairs to the communal "kitchen" (more on that in a moment), and no glasses of any kind. And not only is it a pain to have to leave your room and go downstairs just to get a cup of hot water, but that space was absolutely filthy: overflowing trash, a microwave splattered with caked-on stains, and nowhere to actually leave your luggage (though it was so dirty you wouldn't want to). Again, the host was responsive when I mentioned these things, but . . . it's all too evident that "contact free" means that there aren't any actual humans who are local paying attention to how this is all run. There's not really any competition Bangor for hotels, which means that this place can probably do just fine continuing on like this--but it would never fly anywhere where there are choices.

I took a quick overnight trip to Bangor last month for an event at the Penobscot Theatre Company on…read moreMain Street. I asked the organizers for advice on where to stay, and they suggested The Phenix, as it was the only hotel within walking distance of the theater. It is also, apparently, the only hotel in downtown Bangor, and it's honestly a bit of a stretch to call it a hotel. The Phenix was a hotel called the Charles Inn, but it was bought by new owners and reopened last year as a hotel-shaped AirBnB. I booked my stay on AirBnB, where I found an individual listing for my room. I guess the Phenix has 37 rooms, and they do book up. My friend waited longer than I did and had to get a hotel farther away. I got clear check-in and check-out instructions through AirBnB, and my stay was pleasant and problem-free. The room was spotless and attractive, with minimal but thoughtful decor. Everything felt new or at least newly renovated. The king-sized bed was comfortable. I paid under $200 for the night, which I thought was reasonable for the quality of the lodgings. The place is definitely a 5-star AirBnB, but I wouldn't pick it over a hotel staffed by humans if I had the choice. As far as I could see, there was no one working there except a lone Roomba cleaning the floor of what was once the lobby. (There is a housekeeping crew; I was able to tip them through a link provided by my AirBnB host.) Thankfully, I didn't need anything special during my 20 hours in Bangor, and I have no doubt the Phenix was the right place to stay. I'd recommend it if you're coming through town. It's a sterile, well run AirBnB.

Quaint little inn across from Eagle's Nest (where they have a really delicious lobster roll). We…read moreare staying the night and really, I wish we had stayed for the past couple of nights we've been in town. The owner is the most charming and adorable man...according to my husband "aside from my Grampie, this man is the nicest man ever!" Smaller rooms are $87, and for $10 extra, you get a bigger room with full double beds. The shower is AMAZING!!!! Water pressure is on point and I felt incredibly clean! Even my mosquito bites from camping with family felt cleaner after being in the shower! You can't go wrong here, folks! I would rather spend my money on supporting this family owned inn than one of those high priced hotels any day!

Except for the traffic which is about 200 feet away and also the traffic stops at about 10 p.m…read more this Motor Inn is excellent. room 4 out of about ten rooms is extremely clean and well organized with new carpet nice large Samsung TV a large refrigerator and microwave there's no coffee pot however there's a nice clean pot for water and plenty of cups the decor is fine and interesting the quality of the workmanship around the room is excellent. The bed is very comfortable there's a Bible in the stand and there's plenty of lighting and heat and air conditioner. The owner and his wife are intelligent educated hard working people who appreciate a good guest so stay and have a conversation

The staff here is incredibly friendly…read more Jessie was amazing, she was very inquizitive about my interests and needs, and was incrediblu sociable. Awesome service from her! SULLEN! Hope your paintball team kicks butt!! Gina was rocking, super friendly and awesome, very helpful! Super chill!! Your bartending staff Jacob and Izzy were really cool! and turndown service was on point. If you want friendly service here is your destination! Thanks for making my stay comfortable and awesome

Manager was bad. We had 90 degree temp on 4 th floor and they didn't care. They didn't fix it…read morefor the three nights we were there- and my CC was fraudulently "run" several times. I'm a Hilton Diamond - due to staying sooo many nights travling for work- and have stayed at several Marriott properties as well- this was by far the worst experience- and worst manager/staff- we have experienced in a long time.

The house it really neat. I particularly liked the front porch area, the outside walls of the…read morehouse have these beautiful stones and cool little pieces. The house was clean and comfortable. We were in the Burgess Grant room and it was large and spacious with a clean bathroom. Breakfast was easy and quiet. The location was kinda weird but we were only here for one night so I wasn't able to get a good feel for the surrounding area but it didn't really seem like a walk-able area.

A super awesome B&B in Bangor in an amazing old home with amazing rock work exteriors and very…read morelarge rooms. The owners are very sweet, knowledgeable and willing to help in anyway. Breakfast is a lite crescent with jam, fresh local fruits, and coffee or tea.

comfortable inn located fairly close to the mall (best to have a car). Daily breakfasts were full…read moremeals with bacon or sausage or ham and a variety of fresh fruit, cold and hot cereals, donuts or bagels and the waffle maker! Coffee and juice and yogurt. The rooms came equipped with a mini microwave and a refrigerator. Bath amenities were standard and clean. We would stay again if given the opportunity.

Went down this morning to get breakfast and let me tell you it fucking sucked ass. The eggs were…read moreburnt , like black burnt horrible. No swimming pool this is more like a glorified rest stop. Place is fucking horrible. And yes who the fuck can't make eggs. All you have to do is heat them up. Throw this whole place away and the person that made those burnt ass eggs

The stay was awesome! Byanca was amazing and so accommodating. Our flight kept getting canceled and…read moreshe extended our checkout time later so we didn't have to sit at the airport waiting. As it turned out, we ended up staying two extra nights on top of the one stay after our first flight was canceled. She is an asset to the Marriott Company. She definitely belongs in an upper management position. We will continue to use your organization for all our travels. Thank you!

This hotel is a solid 3, not the best but also not terrible. The beds are fine, but I did toss and…read moreturn for a good while before falling asleep. I don't know if I just couldn't get comfortable or if it was the air conditioners fault. It literally made the most obnoxious sound all night. The bathroom though was spacious and clean. A definite downside for me was the gym. It only contained two treadmills and a bike, nothing else. Even the most base of hotels have at least a yoga mat and a selection of weights.