Oof: I really did want to like this more, and before I get into the negative, let me emphasize the positive: great location (really can't be beat, right downtown); terrific local recommendations (see my separate review for Barliman's, which is fantastic); very responsive host when you message, and they were proactive about checking in as well. BUT: this whole no-contact hotel concept needs a lot of work--because right now it just seems lazy. The design is more or less as depicted, which is sorta "Northeast library" (i.e. random books and games strewn about), but shabbier and less finished, with peeling paint, scuffs everywhere, and literally some handprints in the paint in one part of the giant-maybe-former-bank-faux-wall-decor part of the room (I dunno, maybe someone was trying to escape?). When you start really looking around, there's a lot lacking, not really thought through, and cheap. Such as: the shower *looks* cool, with a non-movable metal and paned glass partition--but it lets water out everywhere when you take a shower and I had to use every towel I was provided with to mop it up. One measly towel hook in the bathroom (which wouldn't have been enough to hang my towels even if I hadn't had to use all of them to mop up the water from the shower). There's a coffee maker and some mugs--but nowhere to get just basic hot water unless you go downstairs to the communal "kitchen" (more on that in a moment), and no glasses of any kind. And not only is it a pain to have to leave your room and go downstairs just to get a cup of hot water, but that space was absolutely filthy: overflowing trash, a microwave splattered with caked-on stains, and nowhere to actually leave your luggage (though it was so dirty you wouldn't want to). Again, the host was responsive when I mentioned these things, but . . . it's all too evident that "contact free" means that there aren't any actual humans who are local paying attention to how this is all run. There's not really any competition Bangor for hotels, which means that this place can probably do just fine continuing on like this--but it would never fly anywhere where there are choices. read more