After calling other glass repair companies and not hearing any response, I turned to Yelp and found Stuart Glass. I set up an appointment over the phone, they came and measured my cracked window, and then returned to install the new glass the following week when it was convenient for me. Overall, they were great! Friendly staff and efficient service - I would definitely recommend them! read more

This place is great. I drive there to get some glass cut for a broken window, and I brought the old wooden window frame with me. The woman who runs the place was incredibly helpful, showed me several options for glass thicknesses and gave me a good price. I was impressed enough that I had them actually do the installation into the frame. They did an excellent job. I will definitely use them again! read more

I had a great experience at first - they were very responsive and gave me a detailed quote with several options for my project. We got up to the point of placing the order, and there was an issue with my credit card. Then the person I had spoken to several times so far, over phone and email, suddenly stopped communicating. I offered to pay by another method, and asked if they could try running the card again, and no response. My calls also went unanswered - I was given no way to get through or to leave a message. I don't think this is an appropriate way to treat any customer, even if their card is having a temporary problem. I ended up having to take my business elsewhere, after spending several days trying to get in touch with no success. Very disappointed. read more

Stuart Glass replaced a small window pane in our house. They provided an estimate that included a guess at the extent of the work it would take. The day they came the person was here for less than 30 minutes and not involved. When the bill came I called to discuss the over estimated price. The woman said the cost is what was quoted regardless of how long or how much work they did. It seemed like they way overcharged for the work they did. read more

Lana was the first contac person. She attended me very kindly, the price she gave me was adjusted to my budget and their technicians came very punctual to install the sliding glass of my shower in my house they are very professional in their work, I strongly recommend their service to anyone who needs some work with glass (windows, doors mirrors etc, etc) thank you guys read more

They got it done in the time they said. I needed a thermal pane replaced asap. At first she thought it would be a week out because she had to order it. When I explained the urgency she and her team were able to fabricate a piece and the window was ready the next day! I will always call her first for my next window needs. Thanks to all at Stuart glass for what you did! read more

I seriously could not believe how rude the woman at the desk was. She got aggravated with us for absolutely no reason and was extremely rude. I don't think she looked us in the eyes once. What crawled up your butt?! I almost turned around and walked right out but we need the work done. - Review was placed on the same day of service. read more

Stuart Glass Inc - Windows Installation Near Me - Boston, Massachusetts

Business done right! I needed to replace some glass from a picture frame, checked yelp, called Stuart Glass. I wanted to see if I could get it done while I waited, not a problem. I was helped and out the door in a few minutes. I will definitely return when I decide to be clumsy again or if I need glass for bigger projects. read more

I had Stuart Glass install a large 1/2" glass shower surround Boston in early September.They were very responsive, came back a second time to verify measurements to insure glass was ordered correctly. The installers were very professional and were focused on insuring that I was pleased with their work. I have already recommended them to friends. read more

Stuart Glass Inc - Windows Installation Near Me - Boston, Massachusetts

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Well, looking at these review, you can definitely tell which ones they paid someone to write. This is the worst company I've dealt with. The secretary is extremely incapable at best and criminal at worst. I just wanted my windshield replaced and my insurance billed. All of my calls were unreturned. When I got the lady on the phone, she tried to convince me to pay them directly so I could get more money from my insurance company. huh? Avoid, avoid, avoid. I can't believe they are still in business. Go to JN Phillips instead. read more

This place is a joke right? Granted it wasn't a huge overhaul of windows, instead I wanted a pane replaced for a sash window. Estimate was done quickly over the phone. I gave the receptionist the dimensions and told her that I wanted it re-puttied. I also asked her if they were willing to fill in some of gaps in the sash, she said it would be no problem (it never happened). When I got the sash back, the putty was still drying and now there are dimples in it after handling it. What irked me the most out of this whole experience was the customer service by the lone receptionist. She told me that I would have to call to check up on the status of the work, they will not call us. We had to pay for the work in full before picking up the repair job. Her attitude was terse and rude. I called her no more than an hour before coming in and when I asked for the window she cut me off mid sentence and asked "And the name is???" with that condescending inflection. Additionally, she had the gall to ask if I paid already. I told her that I would wait while she cross-checked with her records, instead she told me "no, I trust you" and gave me a smirk. Before this, I overheard a customer ahead of me about a product that he "wanted yesterday". She apologized to him and assured him that the work will be done that afternoon. I love local business and would pay more for it, but I'm going to look for another local glass shop when the time comes again. read more

We needed to have to sashes replaced because the seal gave and there was condensation between the panes of glass. They are no longer open on Saturdays, so we had to make arrangements to get there on a weekday. That meant taking the window out, brining it to the shop and waiting for them to measure the replacement that needed to be ordered. And then later returning to the shop for about an hour or so for installation of the glass. We made a 50% deposit. The office manage suggested that we might catch somebody on a Saturday. Great news. After several weeks, the office manager called because she was "going through unpaid invoices and found the outstanding balance." She didn't call to tell us that the sashes had arrived, rather she called in order to reconcile her books. I reminded her that it was a challenge for us to get there during the week, but we'd do our best. She acted as if she'd never suggested that we might catch somebody on a Saturday. We happened to be available on a Friday afternoon, so I called the shop. Joan said that they could not squeeze us in. I inquired who the owner is and when he was typically at the shop. She quickly changed her tune. Wonderful, we were able to go that day. After the hour it took to replace the two sashes, we got them home and could not reinstall one of the windows. When we inspected it closely, we discovered that it had not been put back together plumb. We called the shop and Joan told us that we'd have to get there within 10 minutes or wait until Monday. Of course nobody could come to the house when they were at fault for putting the window back together incorrectly. We had to race there because our living space would have been exposed to the elements for that weekend otherwise. We will never patronize the shop again, less because of the error than because of the office manage who needs customer service training. read more

I called for an estimate on a patio door repair. I was told the estimate could not be done that day and to call back the following day because the person was unable to remember to schedule it. I called and scheduled the time for the estimate. The estimate was not done and I was not called. I called back and was told the estimate would be done the next day. It was not done and no one called me. I called back and expressed concern regarding the failure to follow through as promised and the failure to contact me. I was then raged at for being unreasonable and not being more understanding of how busy they were. I concluded that if they could not treat me with respect and keep agreements when doing an estimate, that it was unlikely that commitments would be kept in the future. I am looking for someone else to do the repair. read more

Please stay away from this company! They do not work safely. We came home to find they were breaking ( not removing carefully) BREAKING windows in a 3rd floor hallway of our building. No warning, no tarps, no caution tape. Pieces of glass falling down in front of our door. When we complained the workman threw down a broom and shovel! When asked to stop work we were laughed at and told "I am a professional" would a professional let glass fall down three stories? There is now glass all over our front door AND they left a garbage can full of glass outside all night. DO NOT USE THIS COMPANY! You will open yourself up to lawsuits and safety violations. read more

Brought in a small sheet of polycarbonate I needed cut to smaller dimensions, was quoted a price and was told by recptionist to come back around same time the next day. Came in next morning, was told they were too busy and to come by later that afternoon. Came by after agreed time and was told still too busy, come back next morning "before nine". I said I would take it somewhere else if they couldn't get to it and I was assured they would. Came back around 9:30 next morning, still wasn't done. Man said, "can you wait 5 minutes?". I said, "no", took my sheet and left. Local hardware store did it while I waited. I understand it was a small job for small money, but I was assured 3 times they would get it done but didn't. If you're too busy for nickle and dime jobs, fine. But don't waste people's time. It's insulting. I left 2 stars instead of 1 because at least no one was rude. I guess that alone is reason for praise these days. read more

Please avoid this business, the owner and employees are angry, insulting, and moreover, do a bad job for the money. The secretary was antagonistic, I was verbally abused by whom I believe to be the owner or management. Save the time and money,, don't shop at Stuart!!!!! read more

We used this company for a shower install. The glass they placed initially leaked through the hinge. The replacement system took 2-3 months to install. after paying an additional $2500, it was finally replaced with the thinnest, cheapest glass you can ever imagine. We were so frustrated and worn out by this point, we have just lived with it. But, be forewarned--this is not a reputable company. read more

I called on 08/10/15 around 2pm to find out what I had to do in order to have an estimate of a broken window. The woman who answered the phone was extremely rude and condescending . She got frustrated because I didn't have the exact window measurement and started speaking with me like I was an moron. After I told her that she did not have to be rude she hung up on me! I called back and asked to speak with her supervisor, she said that she was the supervisor and hung up again! It is just sad! having someone with such poor customer service skill being the face of your business! I know nothing about their business, but after my experience with their secretary or supervisor (according to her), I want nothing to do with Stuart Glass Inc! read more

Had them replace a thick glass pane in a door that had to be cut to size and non-square shape. The front desk could have been a bit better informed about scheduling and where their techs are, but the tech himself was courteous, professional, and did a very good job. read more

Yelp, a negative star rating ability would help with companies like Stuart Glass. I am having two baths remodeled, shower doors, windows, the works. These people no-showed TWICE, won't return a call, and act like it is my fault they were too busy (this excuse is hard to believe, too incompetent is very likely) to show up. Commonwealth Glass & Mirror in Watertown is so much better. read more

This company is terrible. They never answer their phone, don't return voicemails, and we had TWO no-show appointments. They're very unprofessional, so we went with someone else instead. read more

Do not use this company!! they took my deposit and i didn't hear from them for 6 weeks! when i called, the guy i spoke with had no idea what i was talking about and then never even called back when he said he was going to look into it. when they finally did the job, they charged me more than originally quoted even though they took 2 months to finally get it done. their story kept changing about what the problem was. aside from one woman who works there, their customer service is terrible. read more

Ok, so they forgot to move my inspection sticker when the wind shield was replace, which got me a ticket. I guess you will just have to make sure that all the items on the window shield is moved over when they place it for you. read more

I had the insulated glass in a window frame replaced due to a failed seal. I brought it to the shop and Stuart Glass replaced it in an efficient manner. They were friendly and straightforward. The price quote seemed like it was plucked from air, but it didn't seem outrageous. read more

Some drunk idiot broke a window during a party at our house. Called Stuart Glass monday night to see if they could fix it and left a voicemail. I wasn't home Tuesday but they were able to come fix it Tuesday morning from the outside of the house, and did a great job, especially on short notice. read more

Loved the job they did. I needed a commercial glass door repair.They show up on time, did the job , perfect . So happy I found them I highly recommend them to anyone read more

In sum, I'd say Stuart doesn't really want walk-in, retail customers like me. After a large bird smashed one of our bedroom windows, I called and asked Stuart Glass if they repaired double-pane insulated windows, they said "yes, bring it in" so I boarded up my double hung and brought the upper sash to Brighton. I like to support Mom & Pop type shops, so I wasn't put off by the dirty, dumpy, disorganized condition of the shop- nothing wrong with keeping costs down, right? However, they have no real "system" in place to take your information (used scrap paper) or a way to calculate accurate estimates. They quoted "about $60-$70" and would be done "by the end of the week" which I thought was a lot for a smallish window, but my window was boarded-up and it had to be fixed, so I said OK. They never called me to tell me it was ready, so I stopped in at the end of the week- NOTHING had been done on my window yet! I left them a message the following week. Got a call back saying yes, it was ready. My wife picked it up and the bill was $120- double the estimate. Turns out they DON'T actually fix double-pane insulated windows at the Brighton shop- the windows get trucked to a wholesale glass factory in Maine(!) for repair. Too bad this Mom & Pop is just a middle-man. read more

I should have checked the Yelp reviews before I called Stuart Glass. They were recommended by a vendor that I work with frequently. I called to set up an appointment to get an estimate for replacing a window pane. I was told that someone might be available on Thursday to come by but they were busy and there was no guarantee that they would have time. They did not stop by. Fine. I understand that happens. I called to reschedule. On the given appointment day, I called at 3 o'clock to see if they were still on schedule to come by. The woman who answered the phone said she was unable to find the appointment in their calendar. She told me that she remembered entering the appointment, but she couldn't find it now. Okay. One more try. We rescheduled for the following week. Guess what. On the next appointment day, a no show. I called again and left a message asking for a call back. No one ever responded. I wasted too much time on this company. read more