This place lost 7 of my boxes on a military move and never said anything for 5 years. Now when the military goes to deliver it they say they lost them from pickup to the input of the storage facility. Weight tickets show 65lbs missing and inventories match that. Now they want to find my boxes. short story the packers stole the boxes and they just wont pay me for the detailed list Igave them with the missing items. Now all phones have gone dead and no one is able to get a message they just disappeared. Also if you go on google it shows they are part of North American Van lines. it actually to to thier site when selecting a website. Well North American Van lines does not know anything about them. This place is a scam and I was paying them 300$ a mont in storage for 4 years. Denise Hendrick was the front office and Elliot was the invesigator and Scott was the suporvisor. Still looking for a call back. read more

This outfit will rip you off. They are NOT authorized to move household goods across state lines. After they are through extorting extra money from you - which the driver pockets - they will not assist with any claim you may have. read more

North American promised a delivery window of March 18-22. Our actual delivery was not until March 26. The North American agents who booked and managed our move clearly had no plan to deliver our goods as promised. At no time did North American's agents give us an update as to when our goods would be delivered or a reason for the delay. In fact, it was clear that delivery was worked out with the truck driver well after the goods were picked up and that there was no effort made to deliver as promised. We selected North American because of reputation and promised delivery time. We won't make the mistake of using North American again. (Note: The driver and delivery folks did a very good job). read more

We've used North American at least 6 times in the past without anything other than minor issues. Our move with this company were horrible. They lied mislead and ignored our telephone calls. My biggest advice is to RUN away from this company....if negative stars were available it would be a -5 read more

I'm writing this review so that the next person could avoid any additional stress, disappointment, and financial loss due to this company. I will share from what happened to me, and of course the reader gets to choose what to do with this information. I did a state - to - state move (includes packing, storage, and moving) with North American Van Lines representative STS Relocation/STS Moving and Storage/Seevers Moving in Longmont, CO, on Francis St. First off, the packers came. I was told they only needed one day to pack. They ended up needing two days. The packers also stole items, little things that I noticed (two phone chargers that were on the kitchen counter), at first. Figure they at least packed rest of my stuff. I was wrong, of course. Then came the "professional mover" who broke my dining table right in front of my eyes! I yelled at him to put the table down. He bent the table in half, vertically, straight up, when the table was to have been sliding side to side. He acted like he's never moved a table like that. Next came a mover who said to my face that the bed frame takes too long to "disassemble," so I should think about buying a new one so they don't have to "reassemble it at the other end." Little red flags, of course. Once I received the goods at the other end, I found the following: 1. The bedframe was broken! The wooden piece that was broken was attached to a metal frame! I'm thinking, did the guy seriously deliberately break this piece so the bed can't be rebuilt???? He did. An elephant had to have fallen on it to break it there! The Claims department, of course, did not give me a full value to replace the bed. 2. My dining table could not be assembled, because the table piece was broken. Not shocking there at all. The packer at the front end already broke it in front of me! 3. A dining chair was broken, on the back of the chair. Did an elephant step on the back of the chair? Why was the chair's back broken, and none of the other parts of the chair broke? What? That doesn't make sense at all to me either. 4. There was a "Parts Box," where all the hardware for the items they disassembled were kept. There were no parts box to be found. Numerous items were left disassembled; beds (4), TV stand, dining table, desks (2). Filing a claim took time and money, for something that could have been avoided. To me, lack of professionalism all around! Now, the worst of them all is this part. I started to receive notices in the mail of violations for one of my car's license plate. The ones that WERE in my position, in my house. Why were they "missing," and creating these violations in another state? First came a parking ticket, then a toll violation, and then another moving violation. I called DMV up and they told me I had to report it to the police as stolen plates. I did that, and also reported to the Claims Department, hoping they would remove these movers from their "representation." Instead, they tell me they "had" to tell the local movers. I told them that the police are trying to locate them, so with their "telling the local movers," that's "aiding and abiding" the crime!! They went ahead and did that, and refused to reimburse me for the additional plates I had to purchase again for my car! So, that's items stolen, identity in question, and claims denied. Even if they "claim" insurance will cover it, that is not so. I've moved cross continent over 6 times with the nationwide network under North American Van Lines over the last 20 years. It took some real effort to be this bad at something you're supposed to be good at! In total, over 10 furniture items were broken and/or needed repair. All and all, it was one of the worst moves of my entire life. If you still went ahead and decide to use this company, then good luck to you and your move. I would not recommend them. I would not even have them move 1 item for me. There are just too many other movers out there for anyone having to go through what I went through. Read the detailed bad reviews. It came from somewhere. If I can save one person from having to experience this, then I've done one thing right. read more

We have made 7 cross-country moves and this company is the worst. Communication was horrible, and I was told and invoiced wrong information multiple times. I just received an over shipment as when they were loading it from storage, it did not fit on the truck. I was told they would keep me informed, and it would take about 10 days, it took over 3 weeks and arrived with over 90% of the boxes damaged. Even the delivery moving company was shocked at the treatment of our items. I realize items will get banged up when moving, a few packed items will break, and there will be delays especially during the busy moving seasons, but I would definitely not use this company again, as the customer service and lack of basic communication is below par. read more

STS Relocation - Household items packed in container. - Movers Near Me - Longmont, Colorado

We moved from Denver to Charleston, SC and everything about this move went wrong. We received quotes from 4 movers (all national carriers) We went with Worldwide because of their sales person, Mary, seemed very knowledgeable about our items and their price was competitive. We had a full package - packing, loading, moving, unloading. First - the packers NEVER showed up. We were told they would be there at 830 and when no one arrived by 10 am, we contacted WW and they had no idea what was going on, our move "coordinator," Debbie - was OFF that day! and had left no instructions. When the crew finally showed at 1230 - they did the WORST job - no paper in boxes - a stand mixer in a box with a piece of china. The loading team seemed fine, although, we should have been scheduled as a two day load, they were at our home until midnight. Then, came our delivery - what a hot mess. We moved to Charleston downtown - tight roads, etc. The driver arrived after noon and refused to come in to our driveway until our neighbor moved his golf cart - which was not even in our driveway. So, we had to wait one more day (we are over 7 days after loading day at this point). In the end, we had broken and damaged items that could have been avoided and a driver who wanted to blame us for everything. I would STRONGLY NOT RECOMMEND anyone use this company. read more

We have had four cross country moves. This company is the worst! Bad communications and then more bad communications. They picked up our furniture on July 5 and 6. They then came back and picked up the overflow three days later (two days later than we were originally told). Our initial delivery was one week late. Today, August 26th we still do not have the remainder of our possessions. This North American Van Line Agent should lose they agency. read more

We were told by both the North American truck driver and our Longmont, CO North American "Move Coordinator" that our household goods were to be delivered on March 30, 2022. Given "all our goods were picked up in Colorado on March 24 and it is a 2000 plus mile drive to Fort Myers (4 day driving trip), we hustled to drive to meet the truck on March 30th. What caused the delay, was a supposed truck mechanical breakdown in Jackson, MS which both the driver and move coordinator confirmed just so happened to be the drivers hometown (where he lived). What a coincidence! Our goods were loaded on the semi truck along with 2 other families both moving to Florida. Our closing on our home in Colorado was scheduled for April 5th but the buyers agreed to delay closing to accommodate us due to the moving delivery delay. We were told multiple times the truck was fixed and would be one day out. Finally, on April 8, we were told that a "part" was needed to be ordered and installed to fix the truck. One would think a major moving company would not delay delivering 3 household goods by renting another truck to complete the delivery. Finally, they did this by renting a truck to deliver our most of our goods with the driver on April 18th. The original truck never made the delivery. The move coordinator confirmed (we were communicating with her almost daily the delay status) that no delivery would be made on 11th or 12th. So, we flew to Denver closed on 11th and returned on 12th in time for new delivery date which was now on 18th. At no time did we refuse to be available for any earlier delivery date given that our goods as well as 2 other households were according to driver and move coordinator were in Jackson, Ms. There was never any agreement to "hold our belongings until 4/18 at no charge). We incurred unreimbursed hotel and last minute high airline flight charges returning to Colorado to handle our house closing due to their delay. Both the move coordinator and driver confirmed that our 2 king size mattresses were never loaded on semi truck leaving Denver. When North American picked up our goods it was in a box truck to be taken to their semi trailer for loading. Amazingly, they did deliver the 2 king size box springs but not the mattresses. Also, to demonstrate their incompetence, they were unable to assemble our master bed and just left it in our room unusable. Thus, we had no beds to sleep in resulting in 4 hotel stays while they were searching for what happened to our mattresses (still in storage in Denver we were told). We were unable to use all our bedrooms with our unassembled master bed resulting in our daughter canceling her visit until we had use of both beds. Both the move coordinator and driver were shocked to hear the 2 "king size" mattresses were never loaded out of Denver. Obviously, the local Denver people North American hired to pickup our goods in a box truck somehow screwed up on the mattresses. I noticed the box truck had other goods already in it when they started loading ours. Our contract called for a $100 per day reimbursement for delivery delay starting on April 10 thru April 29th for final delivery of all goods. We failed a claim for this delivery delay amount and claim for the numerous furniture items they damaged in the delivery. Yes, we paid extra for their so called "replacement cost" damage insurance. North American only paid a small $400 for the delay (4 days) and only paid for a "repair estimate" which they produced using their vendor - not replacement cost given that some of damaged furniture was beyond repair. Bottom line is we selected North American given they are a national company and had decent reviews vs. the smaller movers even though their move cost was much higher. Our move with this company was a disaster. One would be smart to look at their other major competitors for a multi-state move. Be advised their sister company is Allied Van Lines - so if their customer service is the same, I would suggest avoiding them also. STAY AWAY FROM NORTH AMERICAN VAN LINES! read more

I would leave negative stars if I could. Mary and Debbie sold us a $12,000 move from Boulder County to Santa Fe. About 450 miles, with me packing 2/3 of the house. We were supposed to have the entire truck and have a direct move. Instead, the packers didn't finish and said the movers would handle it the next day. They never returned. The moving crew showed up in a small Uhaul truck that would have been fine for a one bedroom apt., not the 1500 sq. ft. home that they were actually moving. The crew was inexperienced and fighting within twenty minutes. They had not been prepared for this job and they were understandably pissed off. The driver tried to leave. I actually had to stand in front of the truck. Eventually we got another truck and crew up to help. All of our belongings ended up in their warehouse in Longmont for the weekend then were repacked onto a van lines truck which showed up at 6 p.m. several days later. The driver promptly went to his truck to sleep so he would be safe to keep driving that night. Our Santa Fe Crew was amazing!!!!! Hard working, pleasant, and doing the best with a bad situation. We ordered pizza and helped along with my sister and brother in law. The carnage was tremendous and I don't think I'll ever fully recover. Things were lost, stolen, or never made it on a truck in the first place. The breakage was epic and heartbreaking. Debbie gave lip service to her disgust but when all was said and done, we received $400.00 for thousands of dollars of loss. We signed everything on both sides under the pressure. In future I will keep the crew all night and the driver won't be going anywhere until I've checked everything. Sad isn't it? After four cross country corporate moves without a single problem, this company has wrecked our lives and our trust. Go with anyone except World Wide Movers in Longmont, CO. read more

I would give them MINUS 10 If I could. HORRIBLE experience from start to finish. Dont trust a word they say. And everything is customers fault or that will cost more. Broken items, missing items and they DONT stand by the contract at all!!! read more

This company is an agent for North American Van Lines: they moved us from the Denver area to Galena, Illinois -- we are now ONE MONTH AND FIVE DAYS past the time when our contract says our household goods must be delivered. Everything was PAID IN FULL on the first delivery. So a large portion of our furniture etc. is still sitting in their warehouse and we keep getting a never-ending series of changing stories on why there's a delay and when the furniture will arrive. We cannot finish setting up our house. We don't have have the scooter I need for my broken ankle, a point I have made with them on multiple occasions. We seem to have no leverage whatsoever in making this company deliver the goods that they have a legal contractual obligation to deliver. I am posting here daily until our goods arrive. read more

TIm Walstrom has proven to be full of lies. Everything (price, delivery date, tracking, customer service) he has promised has not panned out. I would have never used this company if he had been truthful about what he was capable of. read more

Worst moving company we have ever used. We bought insurance, but they refuse to pay for all the damages. They do not answer phone calls or emails - even to the Better Business Bureau. We now have to go back to Colorado to file a law suit for damages. read more

This company is affiliated with North American Van lines do not use this company they are absolutely the worst company we have ever dealt with we used them to move from Colorado to Arizona they were 4 days late arriving the damaged our furniture they broke other items some antique not replaceable they lied to us on several occasions we tried to reach out to management to no avail DONT USE THIS COMPANY OR YOU WILL BE SORRY!!! read more

Our move from Denver to Las Vegas required storage of our items. We were quoted 3 prices, one for the local move to storage, the monthly storage rent and the price to move from Denver to Las Vegas. Our new home took longer than expected to be built so rather than 2-3 months of storage, we had to store for 5 months. When we were ready for our shipment, they raised the "Price Locked" interstate move by 30%!!! I have opened a FMCSA complaint about this. Our shipment arrived late, with very little communication. Apparently the front office has no idea what the loaders and truckers are actually doing. Our shipment arrived and some pieces were damaged, but my experience is this always happens. But many large furniture pieces are missing! A couch, 5 easy chairs, patio furniture, a head board, dining room table and boxes. Again, the front office knew nothing about the partial shipment. It's been 3 weeks since we received the partial shipment and nobody has been able to provide a date for the delivery of our missing items. The shipping coordinator Darlene Snell has been telling us MAÑANA for the last week. Apparently we paid 30% MORE to get 30% LESS!!! read more

Definitely recommend these movers... courteous and reliable company! The movers literally ran all day, making sure the move went fast and efficient! Thank you North Amerixan read more

The packing and loading were fine. Delivery was fine. All the on ground workers we met were courteous and pleasant. That being said, it has taken going on a year and a half to get our claim settled and paid, after needing to get *both* the Better Business Bureau and Air Force JAG office involved. Phone calls were not returned. Emails scarcely so, and when we finally agreed on a number, contact dropped off altogether. We would absolutely not recommend this company. read more

Stay away from this company. They sent people to pack my household good that weren't even employees of theirs, and yes they stole a bunch of items. Damages my furniture, driver was going to deliver my goods but couldn't find help so he went home to Georgia for a week with all my household goods. North American Van Line answer well he has 10 days to deliver. When told them we were missing a bunch of items, North American Van Lines reply, OH WELL!!. File a claim STAY AWAY FROM NORTH AMERICAN VANLINES!!!! read more

I could not have had a better moving experience. These guys knocked my socks off with their professional, courteous service. They moved quickly, without compromising quality. They listened to and remembered every instruction we gave. I was so impressed by the way they worked that I tipped each worker double what I had intended to tip. I will be moving again soon when I find the right house and look forward to having them provide the same excellent service again. read more

Worldwide Moving Systems LLC was the prime contractor for the move for our neighbors on May 18, 2017. Either one their drivers or one of their subcontractor drivers impacted and broke a retaining wall on my property during this move. When I came home around 4pm that day, I saw one of their trucks having a difficult time turning around in my driveway and then immediately saw the damage to the wall. I approached the driver he said he saw the other driver hit the wall. Both my neighbor and I called and emailed World Wide Moving Systems and they said another driver at their subcontractors, Dunmar Local Dispatch, and Agent for Allied Van Lines, did the damage. When I spoke with Dunmar Local Dispatch they said they saw the other driver do the damage. I would expect the prime contractor, Worldwide Moving Systems LLC, to take responsibility, but they are not. I requested that a response on how Worldwide Moving Systems planned to remedy this incident, however all I have received is a "I did not get your email" and here is the number to call for the other driver. Both drivers and companies are denying responsibility, so now we need file a criminal complaint to the Boulder police department for a hit and run involving property damage, which is a class 2 misdemeanor with a sentence of a minimum of a year in prison and a $1000 fine.  Do not use Worldwide Moving Systems, and if you neighbors are moving, don't let them move with them either! read more

Jesse, Fransico, Nelson, Je'sus!!! Coordinator Denise!!! Yo these guys are awesome!! Come in the Morning of March 19th Monday, after a Snow/Ice storm. Mind you I live in monument they traveled from Longmont this morning. I gave them the walk through, showed them what they needed to pack, if they had questions, They asked me. I have no idea why there's 1 star ratings on here? But I do know this job is stressful as I'm an old mover myself! well done Just what I wanted and expected. Thank you everyone!!! Now as far as the estimator goes, they need to follow up on what they say. Do not call me and say I will be to your house at 10:00 AM on Sunday morning, then No-show me. Then if I do share the information about the house and the items inside, DO MAKE SURE you let the Coordinator know everything that I've expressed, Denise has been outstanding, and able to work with me and the movers! Thank You guys!! read more

If I could leave negative stars I would do so. This company was TERRIBLE! Ken the man who came to our home to give us the quote on 4/30/2018 gave a great estimate and was very kind saying they would disconnect our washer and dryer and reconnect it our new home "no problem" (found out later it is a problem) .We asked for our things to be delivered on May 29th and was told again "no problem". Then on the contract the delivery day read May 29- June 2nd when I questioned Ken assured me that they would have it there on the 29th but the contract needed to say that in case the truck broke down or there was an emergency. I can understand that, so I agreed. After they came and loaded our things I got a call the next day from Darlene that our delivery would be on the 1st or 2nd. I was not happy but understood that things happen sometimes, and I agreed. On May 31st I called them to find out if it would be the 1st or the 2nd and after being put on hold quite a while Darlene gets on the phone and says that the guy who was supposed to leave the day before with our stuff apparently never showed up to work and our truck was still there! I asked why no one had realized that and she just said, "I don't know". She then said she would call me back. When she did call back the next day (the 1st) she said that they had another driver scheduled and he would leave on the 5th and I should expect delivery on the 7th or 8th!!!!! When I got upset and said that was unacceptable she just giggled and went on to claim that I had booked my move last minute and they "did me a favor", which was untrue. When I told her, we were in an empty house waiting on our things she again had a made-up story about me moving in with family, also untrue. Apparently, if I was living with family it was not important for me to get my stuff as promised?1? I don't know if they have me mixed up with someone else or what. On 6/5/2018 I got a call from Darlene that my delivery has now been pushed to Sat the 9th and they needed payment TODAY to get delivery scheduled!!! No apologies no offer of a discount. Then the sales guy Ken who came to our home and was my point of contact stopped returning my phone calls or emails. We were left in an empty home not knowing if we would ever get our things.... me, my child, two dogs and a cat in an empty house ....What a nightmare! We finally got our stuff on June 9th, 2018.... 11 days after it was promised to arrive!! We paid them 7,560.75 for a terrible experience. When we finally got our things not only were they last many of the items and boxes were smashed in and damaged. Darlene and Ken treated me and our belongings terribly, please do not use them for you move!!! read more

My move from Denver to DC was perfect from start to finish. Paul's in home estimate was precise to the pound and he explained everything in detail so no surprises. Dean (my driver) exceeded my expectations. He was meticulous in protecting my belongings as well as the inventory list. He had a positive command of his crew and the truck was loaded properly in record time. All my items arrived on time in mint condition. Not one crushed or even bent box! He made sure every item on the inventory list arrived and they did :-)This is how a move should go. I have moved long distancemany times including one year prior. I used a different major carrier that left me terrified to move again. Crushed,broken, missing and late on that move. Thank you Dean and Worlwide Moving Systems for restoring my faith in movers! read more

I used Worldwide northAmerican to move from Colorado to California. I stored my boxes and furniture at their storage unit in Longmont for about a month until I found a place to live. It was an easy move and was a light load. Another company in Los Angeles associated with northAmerican delivered my belongings to my new home. As I was unpacking, I discovered I was missing at least two boxes, possibly three. The contents of those missing boxes contained my complete set of cookware, pots, pans, skillets and lids, misc. cooking utensils, knives, pastry board, and expensive large serving platters and all of my serving bowls. I was sick to my stomach knowing I would never see my belongings again. As I started cooking meals, I discovered I was missing even more things from my kitchen. I filed a claim. I received a letter from northAmerican telling me my claim had been denied. From what I could tell from the letter, I was denied because I could not prove they had lost my boxes. Basically, they were calling me a liar. I had bought extra insurance to cover such circumstances like this. This situation comes about when the movers are not trained well, and they use the "no proof" answer as an excuse to deny claims. The person I was in contact with during the move was Darlene in Longmont. She was very friendly and we got along well. She kept me informed of the schedule. I am pretty sure she knows I am not lying about the missing boxes. I think the company in California lost my boxes. BUT I HAVE NO PROOF! It doesn't really matter who is responsible because I will not be compensated for my loss. I asked for $1300 in my claim which I believe was a fair amount. If I had been compensated for even half that amount, I would have been satisfied. My load was light compared with people moving a whole house. northAmerican doesn't take responsibility and they get away with it. read more

My name is Randy Swanson and used North American to move my family from Lake Elsinore California to Berthoud Colorado. Unfortunately the experience from beginning to end was not what I expected so I thought I would share the experience with you. I don't remember the name of the estimator but he was very nice and I was given a quote to do the move and I chose North American. The truck showed up August 6th and everything was going good when about halfway through the driver tells me the piano I have was not on the estimate. I told him it needs to go just like everything else in the house and was actually the main reason why I went with a moving company because it's an antique and has been in my wife's family for a long time and was there when estimator did the inventory. Finally after speaking to him he says okay and takes it. Towards the end of the move we had a play set in the back that needed to go also. I had asked the estimator if he would like me to take it apart before movers arrived he told me no. The driver on the other hand told me he could not take it cause I had to much stuff already and I said this needs to be taken please take it . Driver tells me take it apart and I will so in 110 degree heat I'm out there taking this thing apart and taking it to the truck which this is what I paid North American to do. Than there were some backyard statues a bbq with no gas tank attached and a expensive bird feeder that the driver would not take that I ended up giving to my neighbors cause driver would not take.  Finally August 13th we arrive in berthoud Colorado driver shows up starts unloading stuff and asking me where things go I am telling him and than he thinks its okay to cuss me out in Spanish with the unloaders thinking I dont know Spanish which is extremely disrespectful and not appropriate and this was happening over and over again to me and my wife and my mom. All we were doing was telling them where things were going. Also we took my sons xbox with us which has a value of 300 dollars so that nothing would happen to it and after the departure of the moving crew within 30 minutes I went to hook my xbox for my 7 year old son and it was gone along with one of his controllers. This is not something that was moved by the movers they flat out stole the xbox from our house we filed a police report and notified North American. In addition things that were taken apart like tables and my playset were not put back together by moving crew after they left  I called customer service and spoke with a manager named vicky that promised to compensate me 200 dollars in restraint gift cards via email and have yet to receive anything and this was like 2 to 3 days ago. I try to call North American to find out what us going on but no one ever picks up phone and goes straight to voicemail.  This is the worst moving experience I have ever had. I hope this email falls in the right hands and am hopeful that by sharing this experience it will help make North American a better company for other people that choose you to move. read more

A nightmare to work with. I was told all furniture, my mattress, and my bike would be wrapped in protectors/moving blankets - they weren't, and several things got damaged as a result. Was told I'd pay on delivery, then got a call a day after pickup that I have to pay now or they won't do anything with my stuff. Was told I can pick a specific delivery date, then after pickup, was told that's not the case - then they changed the delivery date the day before it was supposed to be delivered. After many phone calls and complaints, they're offering me $15 for the over $1000 in damages. read more

Relocation specialist LOL Bob Pape was absolutely the least helpful rudest person I have Ever had to do business with!!!!! Don't know if others at the company are better. But if he is who is coming out for the company. Save your time, dont bother! read more

North American provided me a competitive move cost, and top notch service! Movers were polite, courteous and careful! I will recommend them... Most reviews are be negative because people like to vent their frustration with a service! Not enough people write good reviews because they expect good service on everything! My representative Tim was very experienced and insightful. He delivered the best in service and quality! read more

Will helped me move my parents to Colorado in December and he was completely amazing. My parents are 85 and 90 and Will took such good care of them, being patient and working around the challenges like a Pro. I would definitely use his services again for a move. read more

North American Movers handled the actual move efficiently and were on time, that part went well; HOWEVER, they will not cover your losses and damages. Be very very careful WHAT you are signing and WHERE you are signing it. The "head" of the moving team is talking to you about the damages and how the company will take care of it while you are signing the payment form. Imbedded in that form is you signing off on this "pathetic" coverage amount of .60/lb to cover any damages. This does not include knicks in the walls, scapes on your floors, any damage other than just .60/lb. So when they wreck your 2yr old $1500 mattress that is only 100 lbs expect your $60 in damages. Furthermore it took about 7 weeks and SEVERAL phone calls for someone to even respond to me and my claim. As much as I liked working with Tim and his moving crew; the company is not honest and forthcoming. Their quote was competitive and everything went well until the dust settled. I would recommend you pursue Amazing Moves (for local moves) and probably should have used them in the first place. They are very clear and upfront about the insurance and you are well informed about what is replaced and covered well before your move. No surprises unlike using this company. JUST BE CAREFUL AND BE AWARE. read more

These guys were great! Tim gave us a honest and fair move cost....the crew was awesome!

Excellent service. Had set a date to have my things to be delivered but after arguing for some time with my apartment complex, found out I could not accommodate for that date or time. Called this place, explained my situation and Paula, the commissioner, found me a day that worked better, and when only half of my shipment came, found the rest of it and personally had it at my apartment the next day. Very accommodating and very helpful, would recommend! read more

This summer I moved from Colorado to Florida. I did my research about moving and decided to go with one of the big moving companies. I received quotes from North American, Mayflower and United. North American sent their sales rep (Tim) to my home. He did a thorough job of walking around the home and taking an accurate inventory. Tim assured me he would be my point of contact every step of the way, and that he would be present on the day of packing. He also told me to only use a big named moving company because "moving brokers", who are cheaper, would show up with random box trucks and move my stuff to a warehouse where it would wait for another shipment going in my same direction and that they could change the price on me. The day of the move arrives and Tim is no where to be seen. One small North American box truck shows up with a LIQUOR box truck. My belongings headed off NOT to FL but to a warehouse to wait for a driver going in that direction.....hmmm sounds exactly like what Tim said would happen if I used a broker. Thankfully my price didn't change although it was never weighed in front of me? I made it to FL driving before my belongings had even left CO. I placed several calls to Tim, no return call, so much for being with me every step of the way. Darlene at the office was the only person who helped me. I even asked for the general manager of World Wide's name, Katznestein, guess what.....she never returned my phone call! I wanted someone to be held accountable for the promises made in the sales pitch. Ironically, in Tim's sales pitch he never mentioned the window of time North American was "allowed" to be delayed without reimbursing me. THAT MY FRIENDS IS THE MILLION DOLLAR QUESTION TO ASK ANY MOVER. My stuff arrived, nothing missing not too much broken (1 knob on a dresser, a croc pot... I feel lucky). But man the guys who unloaded the truck....geesh thats another review (had they not taken so many smoke breaks it may have taken them less than 12 hours to unload and had they not put a plastic chair mat on my grass I may not STILL have a dead spot!) I was reimbursed for 3 days even though my stuff came about 7 days (I can't remember exact dates) after I was expecting it. This review became long winded but my original intention was to express my dissatisfaction with the customer service I received from World Wide Moving Systems, when I dealt directly with North American with questions they were honest and straight forward. read more

DO NOT USE THIS COMPANY!!!!! I would give them a "zero" if I could. This is the first time I have ever written a review because I don't want what happened to me to happen to anyone else! Here are the highlights: Loaded essentail items, such as my computer, printer and couch on the wrong truck!!! Missed their delivery time range by 2-5 weeks Damaged the new property when they moved furniture in and are denying the claim to cover the cost of the repair Initially refused to provide contact information of members in the organization so that I could speak with them about the move Overcharged me for the cost of hiring people to help with the packing Misrepresented the coverage of their insurance Were not able to locate my items to determine their arrival - couldn't even tell me if it was in CA or CO! Threatened to unload my items to an undisclosed warehouse at my expense Still use the incorrect address on correspondence I had the exact same experience as one of the other customers where Tim reassured me that he would be there to oversee the move. He gave me the whole story about the advantages of going with a national, name brand company that specializes in interstate moves. He completely misrepresented the company and their services. He told me that the insurance coverage would cover the cost of any items that were damaged. I just found out that they are going to give me $36 to repair a table that cost over $1800. That doesn't even cover the cost of getting an estimate to do the repair on legs and base that were broken during the move. I moved from Colorado to California over a month and a half ago and I am still trying to resolve issues from the move. The whole experience has been a complete disaster! I needed to split my belongings for those things that were going to go into storage and the other items that were going to go immediately to the apartment. THEY PUT THE ITEMS THAT WERE ESSENTIAL TO HAVE SUCH AS MY COMPUTER, PRINTER AND COUCH ON THE WRONG TRUCK-- THEY PUT THOSE ITEMS ON THE TRUCK THAT WAS MARKED FOR OVER-FLOW!!! For weeks they could not confirm whether the truck was in Colorado or California. They did nothing to resolve the problem until I finally called my credit card company and had them withhold the funds to do an investigation. I asked for weeks when they thought the truck would be here with my couch. They could not give me a date. Then, all of a sudden, I received a phone call from Sandy Marlowe, the customer service manager, and she told me that a truck would be there in 48 hours. She never bothered to "ask" if I would be available or take the time to ask for a few dates that work for my schedule. I needed to be out of town that week and had booked my plane tickets months in advance along with the hotel and car rental. Sandy Marlowe then sent an email threatening me that if I was not there on that Saturday, for which she gave me 48 hours notice, they would be putting my items in an undisclosed warehouse, at my expense. I felt like it was extortion and I was being held hostage with my items. And, by the way, she never did her due diligence to "coordinate" the logistics which is her job! The day the movers came to my apartment, they damaged the walls and the floor boards. The took off a huge piece of sheet rock and torn off the floor board when they misjudged coming around the corner. The mover said not to worry about it, he documented it and would submit the claim so it would be repaired. When they finally had my items Yesterday, I received a letter saying the claim was denied because I did not have one of the company's personnel put it in writing the day it happened. I am going to contest this -- it is insane to think a moving company comes into your house, damages your property, tells you they will take care of submitting the claim and then receive a rejection letter saying they will not be responsible for the damage they caused. The whole move has been one mishap after another. They did not meet one of their time lines with respect to when our goods would be delivered. They were behind schedule by 2-5 weeks with everything (thank goodness we had air mattresses with us). Many items were damaged or broken beyond repair. I had to ask Sandy Marlowe over five times to get the contact information of the person she reports to. They deny claims that they are clearly responsible for taking care of. They lack integrity and accountability. If you want to go with a responsible, reliable, company, find another one. If you want to work with people that work with a sense of integrity and are committed to providing good customer service, go with another company. If you want to work with a company that is responsive and willing to resolve problems and concerns, go with another company. Moving is stressful enough. Moving with this company made the move significantly more stressful. Do yourself a huge favor, go with another company! read more

Couldn't be happier. We were moved from Denver to Richland WA. Every thing made the trip and with no damage. The driver was prompt on both ends and was very friendly and helpful. Like I already said, I couldn't be happier. read more

DO NOT USE!!! They packed my entire house.... I was there when they packed up a box of all my leathers.... and then to unpack on the other end and WOW it is not there! Like I would not miss this very SPECIFIC item! read more

North American (William Gaceta) did an excellent job moving me. He was prompt, courteous, and extremely professional. I can't recommend more enthusiastically! read more

Ok if you like someone not packing quickly in order to charge you "on the side" for less to get "everything" done in two more hours. They did not pack what they said they would, forgot pieces of equipment that had already been packed, didn't do a walkthrough but made me sign the paperwork AFTER they unpacked, and then as they were driving away after charging me "less money on the side", I saw them doing a high five in the truck as they drove away. Felt like I had been scammed into two more hours because they KNEW I had to get out ASAP and that I had no other choice. Not fast and efficient AT ALL. Not cool. Don't call them! Just don't!!!! They knew NOTHING about packing they told me and one even complained he was having back problems and was lucky I got any work out of him that day! Really?????? read more

Summary of Review * Do not use this moving company * If you do chose to go with them, get confirmation in writing * Leon is completely unprofessional, rude, and simply not truthful * Moving is a very stressful time and pre-planning is critical. If you want to ensure that you do not increase your stress load during a move, do NOT use this moving company. * I would absolutely not recommend them If I could have rated them zero stars, I would have. We had Worldwide movers come out and provide us with a bid to move us. Leon the sales rep came out and provided us with a bid and told us at that time that he could not schedule us on the 10th as we had originally requested, but that he could get us in on the 9th if we let him know right away. We discussed it and called him back within 10 minutes to tell him that we would like to schedule for the 9th. He confirmed. At that time, Leon also told us that we could go by their offices and pick up some wardrobe boxes. We called on July 3rd to get the boxes, however, they were closed for the 4th of July holiday. We phoned Leon and he indicated that someone would be in the office on Saturday and to call then. We phoned at the time he indicated and no one answered the phone. So we called Leon directly again. He informed us at that time that we could either pick the boxes up on Monday, or they will just bring them with them on the day of the move and we could pack them as they move stuff out. So that was two conversations we had with Leon after confirmation of our move on the 9th. Monday morning of the 6th rolled around and we received a call from Leon telling us that when he went to put us in the system it was booked and he was unable to get us in. He also indicated at that time that he phoned us last week to tell us (he claimed he left a message). My fiancé and I both checked our phones and we had no missed calls from him, nor a message. In addition to that, we had 2 other conversations with him. Leon informed us that they could squeeze us in on the 11th, which is on a weekend and would cost us $10.00 more per hour, per laborer. Of course I requested that they charge us the same rate they would have charged us when we were originally scheduled and he indicated that he could not do that. He began yelling at me on the phone and told me there was nothing he could do. Never once did he accept responsibility for not putting us on the schedule when he told us he did, and never once did he apologize. I then asked to speak with his manager (Scott). Scott spoke with me on the phone and was much more professional. He indicated that he would see what they could do to accommodate me and he would call me back right away. 6 hours later I received and phone call from him. At that point, I was fortunate enough to have found another moving company that could squeeze us in at such short notice. The bottom line is that Leon is a representative for their company and he represented them extremely poorly. Moving is a very stressful time and work schedules have to be moved around, etc. etc. Having movers that are going to be honest, timely and reputable is absolutely key. If you want to ensure that you do not increase your stress load during your move, do NOT use this company. read more