This review is not about this store location but about Structube as a whole.
We purchased 2 cabinets online at Structube in May, and one of them was backordered until August. We were fine to wait a couple of months. However, I noticed within a few days that my full order was already charged to my credit card. I have never experienced this from a retail store, where I got charged for items that have not yet been shipped to me. But fine. In June, we happened to go on their website and noticed that the cabinet was not available until September. We reached out to customer service to see if we can get the other cabinet first while we wait. We couldn't, unless we want to split our order and then have to pay for shipping because they would no longer reach the minimum amount required for free shipping. This is completely ridiculous since it is the same order, that they already charged us for, and we just want the item that is in stock. We emailed them a couple more time, always with the same robotic answer. We tried phoning and got nowhere with the unhelpful human. We finally asked to speak with a supervisor/manager and was told that our "request for a callback has been politely decline." For them to call this customer service is a joke. We just looked at the cabinet again and it is now not available until October. Will I ever get our items? Who knows, but they sure have our money and couldn't care less about fulfilling their end of the deal or their customers. They have decent products with decent pricing, but I will never give them my business again. read more