From the start of the ordering process to receiving the products, the customer service was…read moreexcellent. There was a wide variety of products from which to choose, but not overwhelming. I was able to order the custom products exactly as I envisioned, with a choice of wood, finish and size to fit my rooms. Having never ordered custom furniture before, I had no idea about the price, but when comparing with other companies, none of the items seemed overpriced. The items were meticulously wrapped for transportation and arrived on time. The quality of the furniture is evident. Blair even followed up to make sure everything was good. Overall, a great experience.

My lovely solid maple Tangent storage bed was delivered last Thursday afternoon. The delivery…read moreservice was great, no fuss, no muss and the bed was assembled in no time flat. My daughter and I had visited the Vancouver showroom on W 10th at the end of October. Maria took so much time with us explaining how the frame could be customized: I wanted the headboard a little lower, with some of it open to the wall behind it, rather than solid wood right to the top. Nothing was too much trouble. Then she showed us the different wood stains I could choose. Personalized service throughout. Several times later, I emailed questions to her; her answers were prompt and detailed. As promised, the bed was delivered a week ago, early February, as promised. The Coquitlam store also kept me informed on a regular basis of the ETA. I was provided with the contact for the delivery men and they in turn also gave me a window of time for next day's delivery, then called just prior to arrival. Several days after delivery I heard by phone again, to find out if I was happy with everything. I am so happy with the design of the bed, the professional finish on the wood. It suits my bedroom perfectly. The four drawers operate smoothly and provide good storage. After seeing the mattress in the showroom, I had decided to order it, too. It is amazingly comfortable and the total height when on the frame is very manageable for my 5 ft. 2 in. size. Such professional service from beginning to end. N.V.C.

When you think high-end furniture most people are intimidated by the attitude and typical stereo…read moretypes of what "high end" means. It's simple, when you combine good quality with innovative design that is timeless, you get what you pay for. As consumers who need to be more responsible for all their purchases, investing in good quality furniture that keep up with daily use is important. Spencer Interiors is one of my ** must see** furniture showrooms featuring a collection of my favorite modern furniture suppliers: the timeless designs of luxury comfort from MERIDIANI ITALY, to the wood craftsmanship of CECCHINI ITALY or unique chair designs by CASPRINI ITALY, sleek minimal designs of VICCARBE SPAIN to the elegance of CASA MILANO ITALY. Spencer Interiors features mostly European brands where quality and design bring furniture to a new level. Less of the usual suspect "trendy" furniture - you will find unique brand names that I love for their simplicity and timeless aesthetics. If you are a smart shopper and compare pricing with other retailers, you will find that this showroom is fairly priced and competitive. As an interior designer, I appreciate the customer service and follow-up that comes with purchasing an investment piece - Stephen Spencer and Ichi Chen are fabulous to work with, they are detailed and always sincerely concerned about helping my clients make the right decision versus just selling another product. When you have a retailer believe in their products as well stand behind the quality - furniture shopping becomes a much more enjoyable experience for both clients and myself. Furniture favorites: Pianca people stacking drawers - excellent value for storage solutions for both media and bedside storage. Anta Germany is one of my favorite European lighting companies, excellent value and lead time is less than most. Casprini - caprice and tiffany chairs - excellent price and extremely durable ... if you are ever in the search of something new, check out their website, everything is conveniently listed with details, dimensions, stock availability and pricing making furniture sourcing all the more efficient.

My Abbraccio 10 mattress arrived. Love the option of either firm or softer as I can flip it!!…read more Thank you again Spencer Interiors for your help on picking the right mattress. Great service and great products. Juliette

We originally stumbled upon its sister store in Seattle to learn that there is one in Vancouver…read more We had been looking for an "arc" floor lamp with a large swing span and yet a simple / compact design. Many places offer similar type lamps but are either clunky, unoriginal or will make your wallet over $1,000 lighter. We found the one we've looking for at BoConcept. It's a furniture franchise originated in Denmark. The store in Vancouver is on the 2nd level of the building shared by Inspirations on the ground level of the building. It was slight confusing on our first visit because they are 2 separate businesses which share a common centre in-store stairwell. Service was good. Since the only one available was a floor model, we were offered a reasonable 10% discount. A good alternative to sleeker and more stylish Scandinavian furniture in town than the mothership from Sweden.

We have been buying furniture from BoConcept for about 5 years now and we continue to be happy with…read moreit. The thing that makes BoConcept different from just anywhere else is the service that we get (from Paul) and we also like that everything just works together. The look is clean and refined and the quality is quite good as well. We have had a few issues here and there but Paul and BoConcept (and Rick) have been there to help us take care of anything that needed fixing. It's also nice to have an actual designer come to your house to help you see if things will work etc. They will even come during the installation to ensure that things are aligned correctly etc. I would definitely recommend them (and Paul) to friends, and I have.

After much research and visiting many stores we found a beautiful Recliner Leather Couch at MJM,…read moreCoquitlam. Nitika took care of us from start to finish. Great Service, quick delivery and perfect installation. Highly recommend visiting MJM Coquitlam. ASK FOR NITIKA...

I recently purchased a dining table with chairs, a chaise couch, a love seat, a king mattress, and…read morea full king-size bedroom set (storage frame, two nightstands, and dresser) -- and I couldn't be happier! From start to finish, Josie and Jeet treated us like family. Josie was incredibly patient, warm, and attentive. She took her time with us and made sure we were completely happy with every single piece. Her kindness and care truly made the experience special. Surrey MJM has been my family's go-to furniture store for years -- my mom, grandma, siblings, and family friends all shop here -- and now I understand why. The quality is exceptional, long-lasting, and proudly Canadian made. You can feel the craftsmanship in every piece. If you're looking for beautiful furniture, amazing prices, and staff who genuinely care about your satisfaction, this is the place to go. Highly recommend!

Finished product not as expected: warped table tops and wrong colour…read more We were excited to find a place that made custom solid wood pieces, and locally! Unfortunately, we are sadly disappointed with our experience here. When we sat in the showroom and discussed with the salesperson the design of the coffee and end tables, we sat down on the display couch which is the same model as we have in our home. We specified that we were ordering the tables to match the couch and said that our couch legs were espresso (as per their couch on display). The salesperson wrote espresso on the order; however, neglected to offer to show us a colour sample to select from, which would clearly show that their espresso was a different colour. When we received it, not only was the colour wrong, but the table tops were warped. I have photos showing the extensive warping and the colour mismatch. However, Yelp has removed the photos as it is against their guidelines for me to post photos which support my review. I do still have the photos available. They said they would have the builder fix the warping, but that we would have to pay for the restaining of the tables! All in all, the owner, Blair, rectified their errors. They added supports within the tabletops to correct the warping. Although Blair was not present at the time the salesperson took our order, he passes the colour error onto us. Unfortunately when we ordered our tables the salesperson did not have a system in place confirming that we had seen and received a colour sample. Our sign off was simply agreeing to "espresso" written by the salesperson on the quote and invoice. In the end, we paid an additional $168 to have the colour corrected for both of the tables. This amount was more than what was originally quoted to us, as there was no mention of a custom stain charge at the time we placed our order.

After several weeks of searching for a new sofa, we came into Creative Home Furnishings and got a…read morefew ideas. After a couple weeks pass by we are finally ready to make our purchase, a locally made Stylus sectional. The price was a bit better than other places we checked out that sold Stylus. We mainly worked with Garreth, who seemed to be still a little new as he had to go to the boss for some of our questions. No big deal because I'd rather him do that than give us incorrect information. After we we decided on fabric, we were told that the fabric might potentially be on back order. Sure enough, a few days later we get a call indicating that the fabric is on back order and that we would have to wait a few months unless we go for another fabric. We didn't like any of the other fabrics so we decided to wait. When speaking to Garreth over the phone, he did say sometimes the fabric does come in early. I didn't believe it, but to our surprise, the sofa was ready a few weeks before the estimated date they gave us. I'm not sure how much of that is Stylus actually receiving the fabric earlier than expected, or Creative over estimating the date. Maybe both. Either way, we were happy. The only thing I would take a star off on is a little bit of disorganization. We came in twice and made our purchase the second visit. A month later I received a call from the boss asking if we're still interested in the sofa. Well... we already ordered it and at this point, it was well past the date we were notified that it would be on back order. I think she was following up from our first visit, but it should have been noted that we already came back and made the purchase. They also took down both my and my wife's phone number. So every time they called us, they called us twice. We'd be at home and my wife would take the call. Then right after, they would call me. Or they would leave her a voice mail and then call me saying the exact same thing. I don't know, maybe some people prefer that, but it's a bit redundant if we're living in the same household. Overall, the service and quality of product is pretty good here. I would recommend it if you're willing to spend a bit more to get a quality product as all their furniture is solid wood.

Modern furniture, some fantastical, some too delicate to look at! On a whim walking by this store…read moremyself and a couple of friends stopped in for a peek and fell in love with some of their beautiful unique furnishings. Well made items on the higher end in price and finishing, these pieces will last. Unfortunately while downstairs an over the dining room table light that was basically a lit circle with a long skinny lit rod going through it was about to slip off and luckily my gf was there to help try to put it back but had a hell of a time balancing the darn thing! A very rude salesman came running over and raised his voice at her saying "why would you touch that?!" My poor gf tried in disbelief to explain what was happening but the man was so rude he didn't even apologize! We left in disbelief that an employee would react so unprofessionally! I believe that employees are just as important as the brand or company they represent and this was in no way reflective of the beautiful furnishings inside the store. This is why I'm giving them one star. An apology would have been nice.

"Inform Interiors features the latest in contemporary furniture, lighting, accessories, and design…read morebooks. For over 20 years, Inform has been committed to providing the best quality and design excellence." Every time I walk by I fantasize that I live in this store, and many times I have heard "Sir! ....sir!.... SIR! stop drooling on the glass I just cleaned it!" this is a little piece of design heaven plopped right in the middle of Gastown. They carry everything you could possibly want from such design gods as: * Niels Bendtsen * Marcel Breuer * Campana brothers * Achille Castiglioni * Antonio Citterio * Charles & Ray Eames * Eileen Gray * Arne Jacobsen * Poul Kjaerholm * Piero Lissoni * Jean-Marie Massaud * Ingo Maurer * Jasper Morrison * Marc Newson * Isamu Noguchi * Eero Saarinen * Philippe Starck * Patricia Urquiola * Ole Wanscher * Hans Wegner phewf.. the list is long. A little hidden gem about this establishment is in the summer they feature their summer collection in an outdoor setting located on the roof. Just take the elevator up to the roof and you will discover a little oasis filled with molded plastic loungers, sun shades, and little gnome stools. Enjoy!

GREAT PRODUCTS THAT ARE WELL MADE AND STURDY I bought a bed and a couch from them several years ago…read moreand today I'm getting a new dining room table and chairs, plus a new mattress

I found Urban Decor online as I was searching for a local furniture store that sells sofa beds…read more After reviewing the selection on their website, we decided to visit the store to see the sofas in person. The sales associate who assisted us was friendly and helpful, but we decided to come back another day to consider our options before making the purchase. When we returned, we were assisted by Amer who was just as helpful and friendly as the sales associate we met on our initial visit. We made the purchase that day for delivery the next and added on the pick up service they offer for a fee. Amer was proactive with calling beforehand to ensure that we would be home to receive the delivery, and we managed to set a time that would work for the both us. The pick up and drop off went well. We were in a building with no elevator so we decided to carry our futon down to the entrance before their arrival. Once they got here, they carried the sofa bed all the way up our staircase and into our suite. Overall, I would definitely recommend shopping at this store if you're looking for furniture. The prices are reasonable, service is excellent, and the process was efficient!

Shit sofa and shit arm chair. Only had a year and am…read morelooking to replace. Also shit delivery and customer service! Will NEVER recommend or go back! AVOID at all costs

The whole process of [purchasing a new sofa was excellent. Patricia went out of her way to help…read moreme. The delivery men were also most professional. The sofa arrived ahead of time and the deliverers took away all the wrappings. Overall it was an excellent experience. I will tell my friends.