I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

Can't say enough good things about this family-owned dealership. From the first phone call to…read moredriving off the lot, makes you feel genuinely cared for. Everyone is easy to work with, and has a sincere desire to help find you the right vehicle. Owners are the nicest, kindest people!

The car buying experience purchasing a Nissan from Cars R Us Tacoma could not have been better…read more Arsha took time to learn about what was sought after in a lengthy car shopping experience, for a particular buyer. When he found the right one, he reached out & let me know about it. This happened without even a touch of the usual car sales pressure. After driving the Nissan with Rhonda, the Finance Manager, all that remained was the negotiation. The best value on my trade was matched, in the absence of unnecessary add on fees, as needed for an stress free, & speedy, closing of the deal. Rhonda provided a choice of low interest rate bank & credit union financing options that were meticulously shopped for the best deal. She went the extra mile to create a customer for life while fostering long term business relations in the community along the way. Reward & recognize her while you can, team members, & business leaders, like that are hard to find!

Stay away from this place. I went in to take a look at 2018 Honda Accord, asked for test drive, but…read morethe man just stood there and kept asking if I'm going to buy it. A nice lady tried to help and repeatedly asked me, but that man (I am guessing the owner or higher up sales person) won't let me test drive it unless if I'm buying it. Who does that? Be prepared to come into highly pressured sales pitch environment here. I felt turned off, asked for my license back and walked off.

Never been in, and don't intend to due to FALSE ADVERTISING!!…read more They post vehicles on AutoTrader as "One Owner, No Accidents" then CARFAX reveals multiple owners and accidents. Classic sleazeball used car lot.

I don't recommend. The first thing they asked is if I had a trade and like others have said as soon…read moreas they found out i didnt have a trade they were not interested in my business(call next week and maybe we can work somethig out). Trying to mess with the numbers and also tax implications are the reason for this(been audited lately?). I am sure like all the other negative reviews they will have some sort of response to this review but in reality what it comes down to is there are a large number of negative reviews with this place..I recommend to stay away. Just to update: as i stated above they had no interest in my business or building a relationship since i didnt have a trade. The conversarion was litteraly that. Do you have a trade available? No i dont was my answer. There reaponse: call next week and maybe we can work something out. And yes messing with the numbers on a trade in have direct tax implications as a business. I am not upset at all, in fact glad the red flag was thrown so soon. Yelp and other review sites are here for consumers to inform other consumers about the experiance they have had with the business. Mine was not good and as such i am letting other consumers know the experiance I have had. No hate or mean its strictly the experiance..to bad it wasnt better.

Want to buy a lemon and get lied to buy a car or truck here. They are your best friend until you…read moresign the paper work, this dealership gives the used car market a bad name.

They helped my stepson get into a car. They were very friendly and very helpful…read more He was the first time buyer with very little down and they worked with him and got him into a very nice car

I bought my 2010 Civlc here back in Nov 2019 and I cannot say enough great things about this place!…read moreNot only were they super nice & helpful, but my car has been going strong this whole time. They won't sell you a lemon - and the next time I'm in the market for a car I'll be going here again!

I've always been afraid to buy used cars with the impression that I'm paying for something that has…read morebeen worn and used. Also, why sell a car unless there are problems with it, right? My BF did some convincing for a few months before I started looking into used car dealerships. That's when I found Matthew Motors! Never once did I feel the pressure from them the entire time I was there. They just gave us the key to the 4runner we saw online and all the time we needed with the car. We tested the car as best as we could before finalizing the paperwork. I still remember before signing the papers, I asked what happens if there's something wrong with the car as I noticed the car was sold "as is" on the paperwork. They said to just give them a call and talk to them "after all, they are not in the market to sell defective cars". Fair enough. That same day, I drove 4runner around and my worst nightmare came true. THE. HORN. DIDN'T. WORK. Of course, I tested every button in the car BUT the horn *facepalm*. I immediately called them then took the car back the next day so they can have a look at it. Long story short, I had to take it to Toyota to get it diagnosed since they couldn't figure out what was going on. Toyota charged us over $500 just to DIAGNOSE what was going on and when I got the car back, two panels were missing, the cruise control and none of the buttons on the steering wheel worked. They insisted the issue was the spiral cable needs to be replaced which also caused the horn to fail.....alright(*eye-roll*) I took the car back to Matthew's Motor, gave them the diagnosis that Toyota gave me, then Jacob and Levi got to work. Not only did they get the horn working again, but they were also able to get the buttons on my steering wheel plus the cruise control working again(which apparently Toyota didn't plug my car back). Jacob and Levi, if you're reading this, I just want to say "THANK YOU SO MUCH!!" PLUS, the entire time I left my car there, Brian was extremely responsive to text and kept me updated with the status of my car at all times. I will recommend this dealership to all my friends and family and anyone I ever talk to around the Seattle area who is looking for a used car. They are an honest business, will do everything to make things right even though they contractually didn't have to. To Jacob, Levi, and Brian: Thank you for not traumatizing my first experience buying a used vehicle.

This was an odd one for me, because I'm very split on my opinion here…read more Let's start with the vehicles, because ultimately it's a used car lot and that's the main point, right? I stopped in for a specific vehicle that I had spotted online. Very beautiful car, well appointed, in great shape. I gave it a good look and found it to be top notch. No real concerns with the vehicle itself. I also scanned the rest of the lot and to me, it really looks like they have a nice variety of very good vehicles. Overall I'd say that if you are looking for a vehicle that is a bit more higher end than the average used car lot, this place seems to have a good selection of vehicles that fit that bill. They are not dealing in massive high mileage vehicles with a history of fender benders and dents and dings all over them. The inventory here is clean, straight and well maintained. I was not, however, very happy with the overall sales process. And I ultimately found a different vehicle elsewhere that fit my situation better. I wanted to bring my own financing because I have a credit union I have worked with for well over 20 years. I trust them, they know me, we have good honest conversations that help me create a financial situation I am comfortable with. But here, they were a bit pushy about running the financing themselves and almost outright insisted that I let them run it their way. It got to the point that I was getting rather irritated about how pushy they were getting about it. In the end, I did not buy the car from them. As I stated, I found a same model car elsewhere that fit my situation better, so I went with that car instead. So I'm very split on this one. The inventory here seems very nice, but the sales tactics feel very pushy to me. Your mileage may vary.

Absolute worst dealership I have ever had the displeasure of working with. They cheap out on their…read moreinventory purchases. They clear codes before customer arrivals and then hope that their customers don't notice till later. If check engine lights come back on they may make it right eventually but they will make you deal with Mark Jorgenson who is the most unbearably clueless and difficult guy to work with on getting things handled. If you are going to look at a vehicle here please get a third party inspection done before purchasing

Scammers, they threw away my new windshield wipers just to sell me theirs for $100 when all I asked…read morefor was an oil change!

If you want to buy a good vehicle with a great salesman ask for Benaiah Ellington. He was so…read moreprofessional and helpful. He went on test drives with me and my husband and shared all the features of the car and what it does for us . Not only that he was patient as we asked questions and drove multiple cars. Then we settled on a newer suv and he made the process easy for us and advised us on what add ons we should add as far as service contracts and beneficial upgrades. He went above and beyond to make the process as smooth as possible. I would highly recommend asking for him to help you purchase your new vehicle you won't be disappointed!!!!!

My 2009 Subaru Forester was totaled when a guy high on meth rammed into my car in front of my…read morehouse! I was ready to pull the trigger on buying a (semi new) Subaru Forester or Outback when my housemate reminded me of what a good experience he had buying his outback from Roosales. Although I would have liked something newish (2020 and newer) They had another forester that was a year newer than mine and in great condition. Although the milage was high, I know that they went over the car with a fine-tooth comb, AND it IS a Subaru, IYKYK. I found their prices to be reasonable, and I like that there is no haggling! A few days after I got the car home my headlights went out. I was ready to go buy new lights, but first called Anne and she was kind enough to order them for me. As the weekend got closer and then lights hadnt come in yet, she and her husband Craig offered to come to my house in Tacoma to change them for me over the weekend. After installing the bulbs it became clear that it was the switch and not the bulbs. Craig came to my house a couple of days later, picked up my car, fixed the switch AND filled my tank! I am so happy I decided to buy from Roosales, their customer service was above and beyond. VERY satisfied customer!

Best car buying experience I've ever had. Hands down. Honest people and a pleasure to work with.read more