their scheduling system is a piece of garbage. zero stars. they refuse to fix it saying "that's the way it is" so I refused to deal with it. all I wanted was 1 50 minute session a week with auto pay... but they don't offer that.. because they bill by the month and months don't have exactly 4 weeks. this company is crazy. and as good as the flexologists are, I can't deal with such idiocy. . again... their flexologists are amazing! . read more

Great experience here 10/10 Highly recommend Aaron! Was skeptical about the experience coming into it but left feeling like never before! Coming back again! read more

Their stretching is good, but their member tracking and scheduling leaves A LOT to be desired. First, I signed up IN PERSON at the South Lamar location. The next time I came in or called, they could not find my record. After about 15 minutes of searchin, they discovered that I was registered at their Westlake location. They had no way to change it on the compute, so they said I had to call Westlake and tell them to transfer it to Lamar. I did that. The next time I came in to the Lamar location, it STILL wasn't transferred and they couldn't find my record. They said they never received the message from Westlake. Finally, after 3 times I was finally in the system. I was booked for recurring appointments at 4:30 on Monday. One Monday I can in, and the flexologist was working on another client. She hadn't booked me for the appointment. The person in charge added me for the next Monday at 4:30. I came in, and there was no one to work oe. Their new hire didn't show up for the appointment. They didn't even apologize for the mixup. Another computer/member tracking glitch is that I keep getting marketing messages to get me to sign up. At this point, I am totally turned off by StretchLab and do not wish to make another appointment. read more

I had my very first stretch session at StretchLab and can't say enough great things about Aaron, the intake manager. He was extremely helpful with my initial assessment, making sure we targeted the areas that needed attention. Throughout the session he was very communicative, checking in and adjusting the stretch based on my feedback. I was so impressed that I went ahead and purchased a package. I also appreciate that StretchLab offers variety--I'll get to work with different flexologists and stretch professionals over time. Scheduling is easy, they're always quick to answer questions when I call, and membership sign-up is simple and informative. Best of all, there's zero pressure to buy more than you want, which I've experienced elsewhere. The location is convenient, the team is welcoming, and the entire process feels professional yet relaxed. Thanks to Aaron and the whole StretchLab crew for making my first visit such a positive experience. I'm looking forward to many more sessions! read more

Great experience and combination of rate, availability and targeted skills. Jack relieved my pain and communicated like a dream, twice in one week. I feel brand new read more

Absolutely a money grab! Buyer beware when you sign up for one of their "packages ". They take your credit card and charge it automatically. Good luck canceling! It's not a stretch program it's do these exercises on your own and good luck. Tried to improve a very serious injury with ZERO success at a very pricey fee. Do not recommend! read more

This company uses insane tactics. Pricey packages "expiring" within 30 days, unnecessary data collection, spamming you with texts that you never opted in to. You have to respect your customers and their privacy - at the end of the day you work for them. After my assistant bought a package I was told that I would be able to extend one of my sessions if I didn't use them in time. I made an appointment and showed up and they refused to allow me to use the credit I paid for. Can't say it's worth it. read more

Edit: i got phone calls from amanda and alex managers within the organization. They apologized for A J' s behavior and assured me this is not how things are normally handled and that AJ was out of line and this would be addressed i am changing my review from a 1 star to a 4star because of how the managers handled this. I am still unsatisfied with the results but they told me this service isnt necessarily helpful to all people. I will leave my original statements up for future customers to see my original experience. AJ (the manager) is the worst. I didnt see results after 5 or 6 visits and wanted to cancel. AJ then threatens to send me to collections. I dont get results from the membership that i was pushed to sign yet i have to fulfill an agreement they arent living up to. Stay far far away from this organization horrible business tactics and customer service. In addition for the price of 1 visit to stretch lab you can get a yoga membership and go as many times as you want and get way better results. If you sign an agreement and arent happy with their end of the deal they will definitely squeeze you for the money absolutely DO NOT GO TO THIS COMPANY. read more

Had a very rough start but was treated well each appointment since there has been a change in management. Thank you to everyone who helped rectify the situation. Personally, I have seen great improvements since working with Mitch. He is exceptional! Will be back. read more

Stretchlab is the place to go! I was having issues with my lower back that actually stemmed from strained transfer abdominal muscles. I lift heavy weights and work in sound lifting heavy gear for long period of time so I had overdone it one week after camping. I went in for July special in so much pain and seeking help! Ryan worked on me and got me going with a 4 stretch package special with Ricardo. It only took 3 thirty minute sessions with Ricardo to get me back in shape with good rest too. Eric the manager at Cedar Park location is absolutely wonderful and Ryan put with the correct person to solve my very painful issue quickly! Thanks guys! I'll be back!! read more

My neck and back have been worked on by Mitchel for the past 3 months primarily twice a week. He has done an outstanding job. My 7 decade old neck/back has given me an admirable job raising kids and homes/cabins, but is starting to take on a treble cleft straightness to it. Mitchel is getting it to straighten and stretch out again! Nice option! However, not only is he taking care of my back, he is also teaching me how to take care of it. When I obtained a Theragun massager he actually schooled my wife and myself how to actually use it at home on each other. That's somebody that is actually so secure in his ability to heal that he is willing to teach others how to care for themselves. Now that's quality care! Do not hesitate to request Mitchel. read more

I can't say enough about Seth. He was very skillful and helped me go to my limits when he stretched me. Excellent experience!

This place is an absolute scam! Called in to refund my order and they insisted that they don't do refunds and forced me to keep a stretch on schedule on a date that did not work for me. After missing this appointment they called me to reschedule demanding that I pay for the the full amount of the appointment. 50 dollars down the drain... Not to mention they require you wear hospital socks for grip which if you don't have they will sell to you for 15 DOLLARS A PAIR!! The front desk worker Heather is incredibly rude with a "Im sorry you feel that way" take on customer service If I could give this place 0 stars I would. However, highly recommend this place to anyone trying to throw money down the drain ! read more

I signed up for the introductory offer and had Tony for my 50 minutes. He went above and beyond to help me. When I left SL I was slightly out of sorts but later my body felt a little easier to move and my energy level increased. I definitely will go back. read more

I have been going to stretchlab for 6 weeks. Anna is a wonderful stretcher tech. Really gets deep in the stretches I do recommend this place. I am a runner and love to workout. It's so important to get your stretches in read more

This was an incredible experience and extremely beneficial. I was treated with respect, courtesy and professionalism. The staff welcomed me with true adoration & the technician was a remarkable leader. No doubt I will definitely return & ask for Sara who was experienced & committed to providing exceptional customer service. I made several retail attire purchases & was giving lots of information on the StretchLab treatment. The initial session was efficient in cost & the additional cost will be very well worthwhile. Words cannot define the benefit of making certain your body is flexible and pain free with the extended movement. The StretchLab is clean, organized & in a beautiful new building that is attractive to those seeking a contemporary safe & secure place for women & men, young & senior. Hours later I still feel good & the impression was impactful. Thank you guys read more

StretchLab - The retail options - Fitness & Instruction Near Me - Austin, Texas

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LISTEN TO OTHER REVIEWS. Subpar service and pressuring tactics used to bait you in and fleece hundreds/thousands of dollars. All just to be left with, at best, a bit of temporary relief after 3 months. Said whatever they could to sound good when I warily signed up and it was clear quickly afterwards that nobody actually cares about your progress. No check ins or progress reports, I didn't even hear from my therapist the last month I was there. The REGIONAL MANAGER was "supposed to call me back" twice-- never heard back not only from him but from ANYONE. Disgusting "organization" with absolutely no respect for the people they claim to want to help read more

Yo this place changed my life! 8 thumbs up!! The service is great went here twice in two days. Feel like a changed man.

I have been doing this for two months and I can already feel the benefits. Finding the right flexologist for me has made all the difference. I LOVE working with Caroline V. Caroline has a lot of experience doing this work and intuition. She is able to accurately read my body during a stretch, and knows when I am not fully relaxed or when my mind is somehow trying to control the stretch. Her guidance and reassurance is always perfect! My sessions with her are challenging, and they are worth it! I always feel the difference after every session. read more

Quality service and great flexogists. Do not sign up for a membership unless you understand that you can't cant cancel for 3 months, and then they require a 30 day notice so you will most likely up pain an extra $500 whenever you leave. Sessions do not rollover. They well call and text you all the time trying to get you to schedule, unsolicited. The app has a bug where you can't schedule sessions online. If you try to cancel through the app it will tell you about the 3 month policy and not let you do anything, but it won't tell you about the 30 days notice. The service is very, very expensive. I ended up paying 2000 for only being able to use 7 sessions. 500 of that was after I tried to cancel. They do not understand that you can't be in the Igor with them every day trying to schedule appts. read more

It started with a Groupon and now it's a weekly appointment that I look forward to. I'm not sure if all of the people that work there are as good as Shawn but everyone is really nice and helpful. Shout out to Mutsa at the front desk who greets everyone with a great attitude and warm welcome. I highly recommend Shawn as he is a personal trainer and has helped me become more flexible and alleviated aches in my hips and back. read more

I don't write many reviews at all but felt like I needed to for this place. I initially came to StretchLab to help with an injury I had received while having my kids stand on my shoulders one too many times while in the pool. Not only did Antonio and Julio help me get back to 100% but they also too care of persistent lower back tightness I had from sitting at my desk all day. I highly recommend both Antonio and Julio and, even though I had always stretched as part of my workout routine, there is a huge difference between stretching and being stretched! read more

Great experience, loved it! I would go back but it is super expensive so probably not going back anytime soon. But for sure worth a try!!!

So I have to eat my words. The GM Alex from StrechLab South Lamar reached out and made a very kind offer to make this right. He acknowledged the communication issues and the complications that occurred as a result of signing up right before the pandemic started. I am happy with the outcome and also happy that one day I can return because I really felt like the appointments were helping me feel better and moving me into a healthier space. read more

Holy cow this place is so cool. Forget massages, this is where I'm coming for my migraines and for when I throw my back! CJ is a heavenly angel that is extremely knowledgeable. I went in with an aching neck and lower back and left feeling relaxed and wonderful. Will be back again soon! read more

Not happy. I signed up for a pricy package because I wanted to spend time on me. Sadly because of my mother having a stroke and my sister having a car accident and she will be unable to walk for months, I couldn't use my membership. This is all happening out of state. I offered it to a friend and she isn't able to make it because the military has her working double. After months of trying make it. I couldn't make it. I asked for a refund and they said no. "Sorry our policy doesn't allow reimbursements" You think under the circumstances $250.00 would be reimbursed. Shame on them and I hope they don't experience the emergency I am experiencing and if they do someone offers them better customer service. I live in the neighborhood and will be sending an email out to our list serve telling them of my experience. read more