This former five star reviewer is being very generous with the three star review…read more Where to start? Cleanliness? The bathrooms don't appear to be maintained and the same goes for the changing rooms. Visibly dirty floors are the biggest offender by the pool, bathroom and changing area. Quality of lessons? Employees are disengaged. I question staff training because there seems to be no consistency. On several occasions I have observed staff flirting with each other instead of teaching class, playing water games with each other and distracting students to name a few examples. Good luck raising awareness or giving feedback with management.

We've had such a great experience at Big Blue Swim - and saw the biggest transformation when going…read more2-3 times a week. DIVO IS AWESOME! He was patient and encouraging but challenged my super stubborn (and hesitant) swimmer, giving him the confidence to swim across the lane by himself. All the other instructors have been amazing too (truly! everyone is great!) but we had an especially amazing breakthrough this summer. Thank you, Divo!!

Fantastic program! Just enrolled my 4 yr old almost 2 months ago after many unsuccessful attempts…read moreat working with her in our own pool. She was deathly afraid of the water and while I appreciated her having some fear of the pool (she. She can't swim) it was also hindering our ability to move forward in any kind of teaching. We signed up at emler and got my little one smiling, laughing and splashing around in class. Ms Ivette (hope that's spelled right!!) is awesome! They also keep communication completely open and the deck manager is always around and giving updates and talks about the progression moving forward. I only wish I would've signed her up earlier!

Emler Plano is the BEST. The instructors - Sole, Nicolle this year and so, so many the several…read moreyears we've been part of the family - are amazing. Chris and Lynette are fantastic - their leadership, their support, their ability to connect with the children and parents, and the joy of this place is great. We always look forward to the lessons and it's a second home for the kids. They love swimming, they love learning, and it's truly an amazing place!

The pictures on their browser are completely inconsistent with reality The three of us paid 12…read moredollars at that time but we changed our minds as soon as we paid We want the employee to call his supervisor to give us a refund Then he said his supervisor of swimming in another swimming pool What a stupid excuse.

Good and clean . It's was $5 for non residents and well worth it . It had a splash pad area and lap…read moreswim sections as well for the pro swimmers.

Classes were ok, I'm an adult learning to swim I don't feel Ann has as much patients with adults as…read moreshe has with children. She even said, it's easier to teach children and while this may be factual the context of the comment had a negative impact to the hearer. Her price point was fair, the pool is small and not deep so difficult to learn things like treading water etc... great location in Rockwall and she was oddly pleasant what i mean is she seemed a bit uncomfortable I'm not sure if this is her innate demeanor or she was uncomfortable around specific types of people, not certain just and observation.

We love Ann's Swim Class! Some of the things we like:…read more -Lessons are semi-private, meaning there are only 2 kids in the class. -Classes are held in a private residential pool that is clean and shaded. -There are three different seating areas where parents/families can sit to watch the lesson. At least one area is always in the shade. -We work with Kale. Since he is also a school teacher, he understands how to be calm and encouraging, yet firm and disciplined. We have never had Anne as our instructor, but she handles the business end of it, and has always been friendly and organized. I think very highly of their character. -Students swim for the ENTIRE thirty minutes. They never waste time sitting on the step waiting for someone else to take a turn. ***This is very different from the large swim school we tried last year. The classes were so big that only 10-15 minutes was spent swimming. The rest of the time was spent sitting on the step waiting for the other kids to take their turns. - While the instructor (Kale) works with one child privately, he gives the other child an assignment or task to work on independently. Examples of independent tasks for a beginner: putting face underwater on the step to grab fish; wearing a flotation device to practice scooping; and using a barbell to kick from one side of the pool to the other. -The price is very reasonable. It only cost $10 more for a semi-private class here (only 2 students in the class) than a group class with 6 students at a large swim school. Worth it.

Ms. Paige is AMAZING! The absolute best swim instructor in the DFW area…read more I chose Paige's Swim School three years ago for my two children who had already failed to learn with another instructor in the area. I had my reservations that anyone would be able to break my eldest of her extreme fear of water or my youngest of her timidity. But, with her patience and persistence, Ms. Paige had them enjoying the water in no time! We have been swimming year-round with her for the past three years. Not because my children haven't learned how to swim, but because the LOVE it! Paige is unique in that she teaches each child as an individual, working with their own personality style and skill level. Over the years I have seen her interact with many different children. She has a gift with special needs kids. She can accomodate unusual requests, like blending groups of swimmers so that siblings and friends can be in the same class, if desired. To me, learning to swim is as important as wearing a seat belt. It is a life-saving skill every child needs to learn. Ms. Paige will not only teach your child how to stay safe around water, but she will teach him/her to love swimming.

Paige is an amazing person and swim teacher. We have been taking lessons from her for over three…read moreyears now and my kids both love her. She is gentle and takes each child's fears and needs into consideration when teaching. She was able to take my "fear of the water" kiddo and turn him into a kid that swims the length of the pool! I would highly recommend Paige if you are looking for a place to get your kids in the pool.

Highly recommend!!! The entire staff is amazing!! super friendly and always willing to help! Our…read moreson loved water but was afraid to swim and now we can't get him out of the water!

My son's been going here for almost a year now and he's learned so much. All the instructors are…read morevery knowledgeable. Definitely recommend.

1st return visit after $15.9 million remodel from 2021 bond program. WOW! Seeing all the new stuff…read moreyou almost forget how dated it was before. Much better looking from ceiling to floors. See photos. Another rec center is closer to home and will go there to save drive time. But nice to have an option for a newer location. Appears all the exercise equipment on 2d floor has been replaced with same models just new ones. One needs to bring own lock for lockers or buy one from rec center. Too much to list here but do a Google search to review all the improvements made visible and behind the scenes (roof/HVAC/plumbing)

It is a beautiful facility with all types of amenities including, hot water for showers after a…read moregood workout or swim! Plus, the employees are very friendly and helpful, and willing to go the extra mile if you don't understand something. The facility and the people are amazing: Thank you !!

I have my 4 year old grandson enrolled in private lessons with Tory. He has gone from a non-swimmer…read moreto confidently jumping in the pool and swimming to the side of the pool in a few short lessons. Tory is an excellent teacher and super patient. The staff at the front desk are so friendly and helpful, especially Sophia and Nicole. I highly recommend Aqua-Tots Plano!

The front desk stayed on a phone call for over half an hour while I stood there waiting. There were…read morestaff members in back office that did not come out to help. Once they get you to enroll and get your money they no longer care about any customer service. Very disrespectful women.

Great pool Loved the life guards…read moreMade the grandkids be more aware of how not to run at a public pool Very clean

Went for the 1st Friday me and my girl definitely loved it. We are planning a get together with…read morefamily and friends to go back.

I am loving the swim aerobics class. There are so many things I can do in the water that I cannot…read moredo on land like running, kicking, and jumping. This has improved my hip mobility and I am becoming more flexible.

​Update: We had an great experience with Blacktip Swim School! Over the course of about six months,…read moremy son went from a beginner to a confident swimmer, ultimately earning his way up to Level 3. ​Both Albert and Baylee are incredibly professional, highly skilled, and fantastic coaches. I also recently had the opportunity to have a great heart-to-heart with Albert. We talked about customer service, our respective passions, and found a wonderful mutual understanding of both of our perspectives--which I deeply appreciated. ​While this is my son's last class for now, we are incredibly grateful for the foundation they've built for him. Highly recommended! Old review: I am incredibly disappointed with our recent evaluation experience at Blacktip Swim School in Plano. Up until this point, we hadn't had any major issues, but the lack of communication and disregard for a parent's explicit request has left a very bitter taste in my mouth. ​We learned back in Level 1 that my son needs a specific environment to succeed. When he was tested by a female coach initially, he didn't take it seriously at all and had to be retested. When Coach Albert stepped in to perform that retest, it was night and day. My son simply responds better to a male coach when it comes to the pressure of testing and evaluations--I know how my child operates. ​Because of this, I went out of my way to ensure we wouldn't have a repeat of that situation. I explicitly told Coach Albert that I wanted him to do the evaluation, and I also specifically told Coach Megan the exact same thing. ​Despite confirming this, the evaluation was performed by Coach Baylee. ​To make matters worse, Coach Albert was visibly available on-site during the exact time my son was being evaluated. When I brought my dissatisfaction and disappointment directly to Coach Baylee, explaining that I had specifically requested Coach Albert, her response was simply, "I can do evals too." While I have no doubt she is qualified, that completely misses the point. It was not what I requested, and it completely ignored my child's specific learning needs. ​Unsurprisingly, without the right coaching dynamic for the test, my son did not pass. I've attached a screenshot of his scores from a little over two weeks ago for reference; it shows he was already just about there, and he even attended three additional practices after that progress report was posted. He was ready. ​When he failed due to the environment, I was initially told he would just have to retest in two weeks. I brought my frustration directly to Coach Albert afterward. Essentially, the attitude from the school was that I was out of luck because they had "other classes today," and they admitted absolutely no fault for the mix-up. ​Coach Albert offered a small solution: he told me we could come in 5 minutes early next week so he can personally perform the evaluation. ​The entire reason I advocated for my son and requested Coach Albert was to avoid this exact outcome. It is incredibly frustrating to watch your requests get completely ignored, especially when the coach you asked for is standing right there. I am giving them the chance next week to make this right, but Blacktip Swim School needs to do a much better job of listening to parents, taking accountability for their mistakes, and honoring requests that directly impact a child's success.