My 5 year old son has always been terrified of the water. In just over one month he now dives in…read morethe water, is no longer fearful and well on his way to becoming a great swimmer. The teachers are very patient and fun for the children to interact with. The children are encouraged but are not forced to do anything they are not comfortable with. We have been very happy with aqua tots to date.

My little and I have had the best experience at Aqua-Tot Coppell. I love watching her progress from…read morethe extremely comfortable waiting area. The GM Wren, Rachel, & Stella provide extremely customer care for the children and the parents, they have the best instructors and communication of my little progress. It is so convenient to change a class if one something up unexpected, they are so extremely accommodating. My little one enjoys the instructors and what she is learning. The facility is always clean, safe, and again comfortable. Wren I appreciate how you, Rachel, and Stella accommodate me with my personal issue. Again, thank you.

Love Emler! My little has been going for about 4 months and continues to learn more skills each…read moretime and keeps leveling up! His teacher, Katia is fantastic with his age group and we love her!

This specific swim company does a great job of creating an illusion of a "family-friendly" oriented…read morebusiness. I worked with this school for years and I left the company due to numerous reasons. 1. I was responsible for training a manager that would be sent out to a location in Austin. She ends up coming back 4 months later due to how harshly everyone at the Austin location treated her. She was looked down upon because of her skin color, and was told she would never make it to management. I don't believe that the people up in Austin were ever held accountable. Even despite that "holding people accountable" IS one of their core values. RACIST! 2. Let's not forget the make up lessons! At first you could schedule a make up if you missed it. Then, you got a make up token if you missed it. And then, there was no make up tokens, unless you bought them for $15. I happened to have my sibling signed up to swim, and on the last day of the semester he was enrolled in, they had a code brown (pretty frequent in this location). I was contacted by the lifeguard (not the customer service rep or the manager) that they would call me back to schedule a make up lesson and I have been waiting for 2 years now. I doubt Elmer would be willing to offer me the lesson that I paid for! Seems like Elmer went full corporate. 3. This is not a safe location at all! My ex boss's pick up truck was stolen in broad daylight right from the parking lot during business hours! This happened back in 2021. One of my ex-coworkers car window was broken into in 2022. Police never arrived, duh, Dallas. 4. I WAS FORCED TO TAKE A COVID EXAM BACK IN 2020 AND I HAD TO PAY FOR IT OUT OF POCKET. CORPORATE DEMANDED THAT I TAKE A TEST AFTER A SATURDAY SHIFT. I DID NOT GET COMPENSATION FROM THE COPANY. I PAID $400! 5. The final straw. I left the company due to how corrupt corporate EMLER became. Their own core values were violated by higher ups, Haydon Smith and Melissa Magee (don't forget Austin location) to be specific. The "hold each other accountable" is the most hypocritical statement that this company makes its employees recite at the beginning of every meeting. My coworkers mentioned to me that they wanted to form a union, and I agreed. Although, my co-workers, carried this conversation into the staff room, the camera's "microphone" picked up the audio and it seemed like someone was on the other end listening. Bear in mind that it was a private conversation between two adults that are now getting ready to lock the building & go home. It was after business hours, that's a fact. Well long story short, they got fired over the weekend for "low performance". I was not told why, or when, or even given a good explanation as to why corporate decided to sweep people under the rug. Forming a union is an American right and this company aught to get BOYCOTTED for firing people over this. 6. Swim lessons are expensive and will not get any cheaper! This company was bought out in 2022 so it's best to take your kids to a small business instead. Lessons in California are not as expensive as they are here and teachers are able to make more money in California than in this company. This is coming from a conversation I had with someone who owns a swim school in San Francisco while I was teaching their kid! P.S. EMLER will also make you sign a waiver where if you were to go out and teach lessons outside of the contract, you can get sued for this. EMLER really wants all the monopoly. They have a pay cap. They will not pay you more than $20 hr, but they are steadily raising lesson prices? I came to find out that many of my coworkers, neighboring schools, did not get payed for the work they did. For example, I had a ex-coworker (Walnut-Hill location) & was pushed to do management duties while being paid as a porter for 1 full calendar year. I've had my fair share of good moments but this company is not what it used to be, it's corporate greed.

Alycia is a great director, my kids love coming to this establishment. Staff make my kids feel safe…read moreand secure in their teaching. Would recommend this swim school to anyone needing swim lessons for their kiddos.

Great swim school! My kid has only been enrolled for a few months and has already progressed to the…read morenext level in only 8 classes. She is now able to swim about half way of the pool. Highly recommend!

I am loving the swim aerobics class. There are so many things I can do in the water that I cannot…read moredo on land like running, kicking, and jumping. This has improved my hip mobility and I am becoming more flexible.

​Update: We had an great experience with Blacktip Swim School! Over the course of about six months,…read moremy son went from a beginner to a confident swimmer, ultimately earning his way up to Level 3. ​Both Albert and Baylee are incredibly professional, highly skilled, and fantastic coaches. I also recently had the opportunity to have a great heart-to-heart with Albert. We talked about customer service, our respective passions, and found a wonderful mutual understanding of both of our perspectives--which I deeply appreciated. ​While this is my son's last class for now, we are incredibly grateful for the foundation they've built for him. Highly recommended! Old review: I am incredibly disappointed with our recent evaluation experience at Blacktip Swim School in Plano. Up until this point, we hadn't had any major issues, but the lack of communication and disregard for a parent's explicit request has left a very bitter taste in my mouth. ​We learned back in Level 1 that my son needs a specific environment to succeed. When he was tested by a female coach initially, he didn't take it seriously at all and had to be retested. When Coach Albert stepped in to perform that retest, it was night and day. My son simply responds better to a male coach when it comes to the pressure of testing and evaluations--I know how my child operates. ​Because of this, I went out of my way to ensure we wouldn't have a repeat of that situation. I explicitly told Coach Albert that I wanted him to do the evaluation, and I also specifically told Coach Megan the exact same thing. ​Despite confirming this, the evaluation was performed by Coach Baylee. ​To make matters worse, Coach Albert was visibly available on-site during the exact time my son was being evaluated. When I brought my dissatisfaction and disappointment directly to Coach Baylee, explaining that I had specifically requested Coach Albert, her response was simply, "I can do evals too." While I have no doubt she is qualified, that completely misses the point. It was not what I requested, and it completely ignored my child's specific learning needs. ​Unsurprisingly, without the right coaching dynamic for the test, my son did not pass. I've attached a screenshot of his scores from a little over two weeks ago for reference; it shows he was already just about there, and he even attended three additional practices after that progress report was posted. He was ready. ​When he failed due to the environment, I was initially told he would just have to retest in two weeks. I brought my frustration directly to Coach Albert afterward. Essentially, the attitude from the school was that I was out of luck because they had "other classes today," and they admitted absolutely no fault for the mix-up. ​Coach Albert offered a small solution: he told me we could come in 5 minutes early next week so he can personally perform the evaluation. ​The entire reason I advocated for my son and requested Coach Albert was to avoid this exact outcome. It is incredibly frustrating to watch your requests get completely ignored, especially when the coach you asked for is standing right there. I am giving them the chance next week to make this right, but Blacktip Swim School needs to do a much better job of listening to parents, taking accountability for their mistakes, and honoring requests that directly impact a child's success.

Leaving 3 stars solely for their subpar policies. My son absolutely loves swim lessons here but…read morehe's 1 and little kids get sick often and babies take forever to recover. On top of that when your kids get sick usually the rest of the house gets sick. My son missed 4 classes and you're only allowed two makes up which you have to pay for additionally. So now I'm out $150 when it's already $180 a month for the semester. I also never received my referral even after the manager repeated it to me for assurance. Shame on me for not reading the absence policies. I probably wouldn't have signed up while my son is so young and I'm a single parent so if I'm sick there is no one else to take him. And we have no family here. Which is not the schools fault I'm just saying it's hard to make it to every single class and only allowed two make ups isn't fair. On top of that I have two make up credits and every time I try to schedule it doesn't give me any options. I called and left a voicemail for help. No one has returned my call. And if I get a response to this review to email someone about my concerns, that is the wrong answer. You should look up my account and call me. You have no problem calling me to see how I'm enjoying class. You should at least call me to help resolve these issues. I understand your teachers have to be paid for their time but parents shouldn't be penalized for taking care of their sick kiddos and not sharing their germs with everyone else. Someone needs to rework this structure so this isn't an issue.

The teachers here are fantastic. They all seem consistent with their teaching methods. Every…read moreteacher we have had is competent, caring and patient. My son has learned so much and his confidence in the pool has increased so much. I wish there was a bit more flexibility with makeup classes, but it's not a deal breaker l.

I am very happy with the progress of my daughter Catarina and the professionalism of the school…read more swimming from the age of 2 until the age of 5 in Brazil and now for a year with you. Today she is already 9 years old and has been at this glorious swimming school for 1 year. I am a veteran of the Brazilian special forces and I know how much the sport makes a difference to our children for their health and physical, mental and social development

I'd recommend this place over and over. Viewing area is great and place is clean and inviting. We…read morestarted at Jim's swim school a couple months ago when our baby was 6 months in the infant class and our baby has loved it and each week we've seen him progress. The staff is always friendly and accommodating. Today we forgot swim diaper and they were totally understanding and gave us a credit when they didn't have to because of our downfall. The class is easy going and easy to follow. It can be repetitive but for your baby to learn that's the best way - we have seen our baby light up every time we walk through those doors and that is worth it to make sure he is feeling confident in the water with us.

First Impression was that the facility was very spacious and clean. The instructor is really…read morepassionate about helping you learn to the best of your ability. Even from the very first session, I walked away with better knowledge on how to properly use my body. This is a great place for kids as well to learn about fitness in a fun and creative way.

This place is awesome! Good facilities! I had a free trail class with the coach and he is very…read moreprofessional. Planning to start my class with him after summer!

My boys love attending swim lessons every week! I love that Aqua-Tots has made it a positive…read moreexperience for them.

This is the third swimming lessons school I have enrolled my daughter in, and it is the best. Three…read morethings make this swim school stand out- a progress card and the scheduling availability. Each child has his or her progress card that the instructor marks on, indicating certain goals that the teacher makes sure the student is progressing each lesson. This location had lessons in the morning and early afternoon, not just after school times, so we were able to get in a class that met our scheduling needs better AND was not with the after school crowd. And finally, you can cancel your lesson even a minute prior to the start time and receive a makeup lesson credit that you can use ANYtime! You don't have to wait for the "once a month on Fridays only" makeup lesson that I have had at other places. Aquatots Murphy is a keeper!