12-23-2025 Today I had the pleasure of an office visit with Kylie Tanaka, PA and Mely her Med assistant. This is the first time I could not get an appointment with my regular doctor. Since it was a pre-op clearance, Mely performed an EKG with a portable device she could wheel into the examination room. Next Kylie, PA actually looked into my ears, mouth and felt my stomach which my doctor has never done. She went over my blood pressure, temperature and EKG readings and told me which meds to stop taking one week prior. She sent me down to the lab for blood and urine tests after. I was happy and impressed that both ladies were both kind, thorough and very pretty plus easy to talk to. I was told if I don't get a call, that's good news and I'm cleared for surgery. read more

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I do not recommend Dr. Roxanne Kawelo. Apparently she doesn't like accepting quest members as patients. And their STAFF is the WORST on the phone . They don't sound kind , understanding or patient . They the type who just wanna get it over with and hang up the phone. They told me I needed to get a referral first and so I did. They made me go to my pcp just to get her referral only to tell me they're not accepting transferring patients and that she don't want to be held liable . So they made me waste my time driving to my pcp with morning sickness and a cold flu. Imagine having to drive back and forth feeling nauseous and tired with fever chills back pain sore throat inflammation with chest pain only to be told no! It's a Fn NIGHTMARE! All I wanted was to just go to a clinic close by me and get the medications I needed because of my cold flu! I do not recommend Dr. Roxanne Kawelo. They are inconsiderate , impatient and terrible workers. Some people just don't belong in the healthcare profession . May karma reach their families and friends. read more

This was my first visit to Straub Urgent Care, Kapolei. I am so happy I chose this site. I waited about 1 hour to be seen, among a packed room waiting for urgent care. Receptionists were patient and explained all the paperwork needed. I was screened by Mille, who was very professional and friendly. She asked about my symptoms and explained the test she would perform. I returned 40 min later as instructed for the test results. Dr. Gomez then spoke to me about my test results and my choices for medication or wait to see if I get better with the over the counter medications I was already taking. She was very kind, professional, and ensured my lungs were clear of congestion. She spoke in detail about my tests and ensured I didn't have any questions. she wrote a note for me to give to my employer as I would be out sick for 5 days. I appreciate her thinking about that as I may have forgotten to ask as I had a terrible headache. thank you to Dr Gomez, the nurse Dawn, and Mille for my care today what a wonderful team. also the waiting room was large enough so people were not in close proximity to each other. there were masks available and plenty of kleenex and hand sanitizer. read more

Shout out to Dr.Chloe Edinger I was so use to taking my son to Kapiolani and making that drive to see the doctors there for my sons ADHD but I'm so glad i went out of my comfort zone and I got to meet Dr.Edinger. The way she speaks to my son is just chefs kiss. Her compassion, patience and understanding is so awesome. If your child also has ADHD I 10/10 recommend seeing Dr.Edinger. She also does zoom calls as well which actually is pretty convenient especially if it's about something that you may not need to physically go in for. Thank you for today's visit it was great finally meeting you in person. I'm now confident my son's well being is being taken cared of in the hands of someone like you. Love and blessings !!! read more

Don't recommend this place. Go somewhere else. Sat there for an hour while other patients that came in after us got seen before us. When asked how long until we get seen, the lady said " you still have a lot of people in front of you." I had to walk out before I slapped someone... read more

I've been coming here since they have opened and I love how they have the staff from the Pearlridge location. They need more specialist physicians at this location. read more

Straub Benioff - Medical Centers Near Me - Kapolei, Hawaii

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WE just changed over to Straub, and it was our first time taking my Special Need son to Straubs Urgent Care. The reception set up front and center in a half moon shape, while Urgent Care is on one side, and appointments were on the other side. I like that they have a stand with masks (2) sizes, and several tissue slots and hand sanitizer. The male Nurse who did my sons vials was very efficient and he just knew how to handle my son with direct directions for him to follow. The wait was long but the waiting area is very roomy especially when you need room for a Special Needs. My son started to cough and needed a vomit bag, and the receptionist was quick in getting us one in time. I didn't have to ask. They are efficient. The Doctor was nice, thorough and brief as she knew it was a long wait, but it was a great experience. read more

I traveled into Town (Honolulu) for pre surgery test and classes. The Orthopedic group (Straub Bone and Joint Center) that is handling my surgery practices there. Check in at xray and the techs were friendly and got me in and out quickly. The staff on check in were all very friendly and helpful. After a quick lunch in the Cafe moved on into the pre surgery classes. It was a group class with the Physical Therapist, Nurse and Physicians Assistant. Covering different aspects of pre and post surgery. Very impressed with the whole program and the materials provided. I've never had surgery, so this was very helpful in preparing and putting me at ease. read more

Front office female who you see as soon as you get in is rude and inconsiderate. People are sick & if you don't have customer service or patience to explain nicely why other people who are coming in after you are being seeing first then you shouldn't work here. According to her you're not seen in the order of when you come in, it depends on your symptoms. I've been here for over an hour while 2 people who came long after I did have been called in before me. read more

2 hour wait to be seen with chills and fever, plus another hour wait for test results. Such a miserable experience. If they know they're always so busy no matter what day or time, I don't know why they don't add another Physician Assistant or Doctor. And forget trying to see your own PCP there, you'll have to wait 2 months for an appointment. So we actually have no choice. read more

We were on vacation from California and visited this Urgent Care. Convenient location in the mall. They were efficient and got us in an hour before they closed. We were able to be seen and prescribed medication for our Daughter. The doctor and staff was very friendly. read more

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Came to this facility since one of my doctors suggested I take a flu test due to my symptoms. The reason for 3 stars is because of the wait time from check in to being seen was 1-1/2 hours. When you're not feeling well, that seems like eternity and I just wanted to go home and sleep. However, staff was very friendly and professional from the front desk to the nurse and doctor that I saw. They decided to run both a flu and covid test just in case - both negative thank goodness. I am happy that there is this urgent care facility located in Ka Makana Ali'i. The lobby is very spacious and beautiful with lots of seating. There is a Clinical labs so blood work can be done there. Also, there are other doctors there besides urgent care - from PCP to Pulmonology. read more

Longest wait ever! I should NOT have wasted my time coming to this urgent care. The only thing good were the nurses were trying to be nice. The wait was 2 hours just for them to take your vitals and send you back out to waiting room! Then another read more

I went in to orthopedics to remove my cast for my fractured wrist. The service was fast and the staff treat you like family. The doctor explained step by step what he was going to do and how it was done. I'll see you in 2 months. read more

Called in ahead of to ask if it's okay to walk in since they are an urgent care. I let them know I had a fever and they said that's fine and to come in. No need appointment. I drove there and not even half way past the door, the front desk lady told me "What are you here for?" and when I said a fever, she immediately told me to leave. "We aren't taking any respiratory patients. We're Closed". Mind you there was people inside sitting in the waiting room and someone walked in right after me and sat down as well. It was 6:30 According to any online source, they close at 8. Had to go ER instead because I caught a really bad case of the FLU. A previous visit, after waiting 2 hours in the waiting room (understandable because it's a urgent care) they then had me waiting in the patient room for a whole hour and nobody checked up on me. When I was finally seen, they dismissed my issue and sent me home with nothing and said I was fine. I scheduled an appointment with my PCP in town after and turns out I actually broke my toe. All in all a terrible experience with them. read more

Don't waste your time going to urgent care they're just gonna tell you you must follow up with your regular doctor an then send you home, And then when you see your regular doctor, he will prescribe you the things you need to help you get better faster, Save the long ass wait in the cold ass lobby and just make an appointment with your doctor, Instead of a half assed medical service at urgent care It's just not worth your time or gas because they do nothing read more

Okay so we came here because hubby's back has been in pain since Saturday and it was to the point where he couldn't get up out of bed without being in pain. He checked in up front without an appointment and had to fill out paperwork. He had issues with his insurance before and had a hard time getting medications. This time he changed the location to the pharmacy inside Safeway at Kunia location. He managed to get his meds with a little hesitancy because the pharmacist had to verify some code which took a little while. Once that was done, he got his meds and we left. The ladies were really nice and he managed to get in an hour and 45 minutes later. Waiting seemed like an eternity but they help people in the order they come in. The wait was long but my hubby finally got to see a doctor. She took her time asking hubby questions about his pain. I definitely liked how the doctor asked questions to make sure he didn't break any bones. I honestly don't understand why there's always an issue with the medicine. Then hubby goes to his job and apparently doesn't want him going to the urgent care under Straub. His job covers under somewhere else. Just so frustrating dealing with the insurance. read more

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I'm waiting for my daughter who is currently being seen in the urgent care center. The staff seems very personable and professional. She was seen in a very timely manner. The waiting room is very clean and quite spacious! I will edit my review after she gets out of her doctor visit. read more

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Check in was easy. I was in and out within 45 minutes. The staff was friendly. The doctor listened well and explained the reason for prescribing the meds to help me heal before I fly back home in a few days. Great service! Straub is the best! read more

I went at 8am because thats what time it said it opened online... only to find out it opened at 10. Stayed 2 hours until it opened for chills, fever, sinus congestion. Finally got in at 11, only for them to prescribe me soups, juices and OTC Mucinex!! I went to another doctor right after and he said I needed antibiotics!!! WTH is wrong with that place?? Everything from quack doctors to poor quality service. read more

So, in order to fly into Hawaii you need to have a negative COVID test no more than 72 hours prior to your departure flight. Once you land, if you want to go to ANOTHER island, it requires another COVID test 72 hours out of your departure flight. Straub was the closest place to where I was staying that allowed for appointments, also it's right next the Foodland Farms so there's: 1) plenty of parking, 2) you can go get some pie right after. The check-in process was pretty quick. The wait for what was at this point is kind of routine was a bit longer than I'd expected but the test itself was quick and (relatively) painless; I got the nose swab one done here for the first time, I still remember how to do long division so it didn't go to deep. My results got e-mailed to me in time for my flight and even after my trip was done their billing department was excellent with helping me file a reimbursement claim. read more

Lencinas & Gloria - First let me comment on the employees answering the phones they are so polite and helpful THANK YOU!! I'm so happy to be back with Dr. Lencinas and Gloria they are a breath you can't beat they're service. Love them both!!! read more

This review is for the urgent care. I just have to say, I think it's unfair when people review urgent care clinics based on wait time. A long wait time is almost always to be expected at any UC you go to. So anytime I do make the personal decision to go to UC, I always carve out 2-3 hours out of my day. If it's an emergency, that's what the ER is for. Anyways... What matters more is the care I'm receiving and the interactions I have as soon as I walk in. When you finally get to be seen, you wouldn't want to feel rushed by the doctor and nurses in charge of you right? As if they're just pushing paper? As if they're not taking the time to genuinely listen to you and diagnose you? That time matters. And that time can't be rushed. For me or by anyone else wanting to be seen. So I practice patience and I'm just grateful for an opportunity to be seen by a health care professional much more quickly then I'd be able to see my regular PCP. This is my second time at this location and I leave feeling genuinely cared for and happy with whatever treatment I've been given. You check in by filling out a little slip of paper, give it back to the receptionist, and they'll actually call you to let you know that you're the next patient in line. Which I think is nice. As the waiting room is pretty large and spread out and patients probably can't hear their name being called at times. Once you're called, you get escorted to the back. Vitals, sent to an exam room, more vitals. All the nurses and doctors I've come into contact with have been wonderful. Very patient, open to answering all of my questions and concerns, and thorough. I also have to say, it's probably my favorite UC because it's so nice lol and clean. No complaints here! read more

The wait time would be 1-3 hours! Unreal and there not even busy and I dont even see patients. Plus the doctor will only see us 8minutes. They need more doctors! I don't recommend this as an urgent care! read more

If it's your kid that needs urgent care go somewhere else! Brought my 5 year old in with a swollen and itchy eye. They told me go to Kapiolani Children's hospital for neurological department. That eye problems are neurological. Are you telling me something's more wrong with my kid than I thought and my kid had a stroke or something like a stroke!?!?!? Thanks for giving me an impression that something more could be permanently wrong with my child's brain that's effecting they eye. Drove to the next closest place in search of after hours treatment. Went to @QueensWest, asked the entry guard where to go for my kids swollen eye. He told me physicians building suite 101 Queens West. Closest parking lot. Diagnosis, conjunctivitis. My kid has pink eye. Straub, hope you're reading this, thanks for making me worry more than I needed. Btw, don't know if this is new medical info but when an eyelids swells it pushes on the eyeball making it look something like a lazy eye. Shame, it's a beautiful building read more

Straub Benioff - Medical Centers Near Me - Kapolei, Hawaii

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I have been a patient of Straub for 10+ years. I usually would travel to the mililani office to get care but I needed some urgent Care on a Sunday so I visited our areas brand new office. First off, the reception area was beautiful. Very modern and clean. The receptionist was very helpful and inviting. They had a sweet little play set for the kids which will come in handy when I'm playing Mister Mom sometimes. The offices were very spacious. Everything was clean and tidy. Lots of sitting room in the examination room as well. Obviously the care is always exceptional. The doctors are very good at making me feel comfortable. I am seriously looking into moving my care to this location permanently. Thank you Starub for opening this spot for us! read more

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This review is for the urgent care clinic new Straub located at the new mall at Ka Makana Alii This is located in the newly named Grove right after Jolibee. There is Jolibee then Foodland Farms then Sakura then a bunch of different businesses and this Straub is one of them Parking is a one lot for all mall occupants open lot style stalls are OK size they're not really big but not really small either Lovely brand new facility I walked in checked in with the front desk explain that I had gotten a Q-tip head stuck in my ear which broke off from the stick and that I was coming in today to ask if someone could help remove it gave my insurance card and picture ID filled out a very short form and was given their estimated wait time based on how many patients they have and how long on average they take with each patient and then I sat in the waiting area I came in roughly around 145 walked out at about 4pm all art with my prescriptions which I think is pretty fast I feel like I would've been at an ER for a little bit longer. At the time I checked in they told me that here were 5 patients in waiting room and another 4 before me in waiting area. I truly appreciated the information just so I could give me a timeline of how comfortable to get while waiting patiently Once the nurse was ready she called me into the room did my vitals height weight blood pressure check temperature and off to a patient room I went I explain roughly why I was there my history of bad Q-tip experiences and what I was looking to accomplish she went ahead and took a look and exam to my ear and saw exactly what I was speaking of she assured me she would get someone in and help me as soon as she could Not too long after, a gentleman came into the room and examined my ear got some tools and safely removed the Q-tip head that was stuck in my ear he did notice that I was beginning to have an ear infection gave me some prescriptions for some eardrops and sent me on my way! Overall I am elated and ecstatic that we have a new urgent care clinic in Kapolei I always felt as if the only other one that was in Kapolei before was always extremely overpopulated so it's great to see an urgent care clinic within my healthcare center that way the doctors can review everything that I currently have on file with my healthcare clinic!! Excellent job so wonderful to find the aloha spirit here :) thank u read more

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The ladies was horrible. She not friendly. My first time here . She didn't informed me the wait time or let me me know the waiting time . She was not to friendly. Overall, what makes it perfect is the location and it's a bonus. So the location makes up for the Receptionist poor customer service. read more

Traveling from California. 13 YO started to complain about ear & throat pain. Walked in with no appointment, no insurance. LOVELY receptionist got us started with a virtual doctor's appointment. We were seen within 10 minutes (including filling out paperwork), had a prescription for antibiotics within the hour and were on our way! She even recommended a 24-hour pharmacy to pick up. Love you! Saved our vacation! read more

DO NOT use this Urgent care for PCR test !!!! They would just take your money without you getting the results back on time !!! I took my son there to get his PCR test 2 days before his travel time . We were told that we are getting the results back with in 8 hours -12 hours so we were waiting and waiting . Still get no results back sunday morning he supposed to leave , couldn't call them . (Open 10am Sunday ) We ended up driving as fast as I can to Waikiki for another medical center for express PCR test Which cost me $260.00 . They were very professional took us in right away , tried their best to give us back the results within 1 hour so we can still catch our flight . I went back to strub medical center next day try to figure out what's going on , they showed me their computer saying that they have my sons results but they couldn't show me that proof of email sent it to me . they kept telling me that it's not their responsibility and I need to call the clinical lab that they used . I asked to talk to the manager but told me the manager is not there but gave me the # ( called that # later but of course it's not even their managers # . ) Whats so funny that I finally got my results back RIGHT AFTER I left that strub clinic after I complained!!! It's too late for that ....... They couldn't even admit their mistakes but gave me another # to call and tried to cover up their mistake ...... I called the clinical lab they told me to call , their response was that I'm supposed to get a results back within 48 hours which I didn't and whoever took my money should be the one responsible which is Strub medical center !!! I'm sooo disappointed their services so DO NOT waste your money to unorganized unprofessional place !! read more

Straub Benioff - Medical Centers Near Me - Kapolei, Hawaii

Their hours are misleading and the front staff is not clear about urgent care hours. I went last night and was told that they were at capacity and I could back this morning at 8am which I did only to find an open clinic, but a sign at the desk that said urgent care wouldn't be open until 10am. I wish the front desk staff would have told me last night that urgent care wouldn't be open until 10. I'm really not feeling well and the last thing I needed was to drive all the way down and waste time to be told to come back in 2 hrs. read more

Came in for urgent care. The clinic opens at 10:00 AM and I checked in at around 10:20 AM. I waited about 3 hours therefore minus two stars for that. I wasn't able to get in until about 1:00 PM. From my understanding there are only 2 physicians available for walk-in patients. And, due to covid, my assumption is that they have to screen and test everyone for the first 15 min of their check up which causes a delay. Which is understandable with the rise in cases again. The actual checkup and care went really well which I truly appreciate. So if you plan on coming in, don't expect it to be "urgent" -- you will definitely have to wait. The location is conveniently right next to Foodland and walking distance to Ka Makana. I recommend telling them to call you when it's your turn so you can walk around and eat to kill time. read more

This place is called urgent care, but there is a lack of care, and if you need urgent care, don't bother going to this location. They are understaffed and seem to take their sweet time addressing patient's needs. I went in at 10 am, and there were 17 people ahead of me, and at 1230 pm, there were still 17 people ahead of me. I received a call from a nurse at 1237 pm, and she asked me what I needed. When I explained that I was concerned that I had internal bleeding, she said I don't know if or when we will be able to see you. At that point, I decided it was a complete waste of time. read more

Straub Medical Center was an excellent choice when my husband and I went there the morning after we flew in from Florida to celebrate our 50th anniversary. He had been violently coughing for several days. The staff was very nice. Dr. Joyce Johnson was excellent and supportive and encouraging. He has RSV. They were the best and if we lived here we would go to her. read more

Although the wait was long, I'm giving it a 5 star because of friendliness of the nurse and doctor that took care of my son. The greeting at the front desk could be a little more friendlier, at least say "Hello" or "Hi" I was asked the normal, insurance, reason for being seen, filled out a simple form, etc. Then was asked to sit outside which was a nice large outdoor area. After waiting for about 30 minutes or so, a get a phone call from the nurse apologizing for the wait, explaining all rooms are taken & will bring us in as soon as room is available. In the mean time she had asked while waiting for a room to open up if I was okay that she talked with me over the phone regarding the reason why my son needed to be seen which I thought was great so that way when we get to the treatment room the nurse will already have information. About another 15 minutes or so, we got called in, was greeted by the nurse, thanked us for waiting. Once placed in the treatment room, she introduced herself saying she was the nurse that I spoke to over the phone. She did have to ask a little more questions which I could see why it couldn't be done over the phone like asking my son how his pain was by using the pain chart. She was friendly & explained what she was doing to my son when she had to take his vitals. We waited another 15 minutes or so until we saw the doctor and she was friendly, fun, informative and took her time with my son. I would definitely return to Straub Urgent Care in kapolei. I wouldn't return to the Queens Urgent Care in Ewa Beach even though it's way closer to home. Staff there was not at all friendly and I don't understand why Queens Urgent Care has to make a copy of your credit card. To me that's scary and makes me wonder how safe are they keeping the information. read more

When I was younger, I used to get sick ALL of the time, so much so that a family vacation wasn't complete unless I had visited an ER in the state or Canadian province we were vacationing in. Needless to say, I'm a bit surprised my parents didn't just leave me somewhere considering all of the medical costs they incurred. As I grew into adulthood, thankfully I became healthier but when I get sick, I go big. This past July, as my thank you for working with the public, I was treated to my first case of pneumonia as an adult. They say things hit you different as an adult, and lets just say I was so sick I debated flying a family member in from the mainland to play nurse. After suffering and getting what felt like no results from my antibiotics, I found myself at Straub's new urgent care located at Kamakana Ali'i. For a newly opened facility, I was impressed with the ease in which everyone seemed to work together and the overall friendliness of staff. Front desk staff was fast, efficient, polite and friendly when checking me in and gave a realistic idea of my wait time. I don't remember the name of the physician I saw, but she was thorough, focused on what I was there for, changed my medication(s) up a bit and sent me on my way. The medication modifications had me feeling better and no longer feeling sorry for myself. The facilities are clean, modern and offer a wide range of services that not all urgent care can provide. Staff is competent and those I dealt with had a good beside manner and made me feel comfortable during my time there. Although I hope not to need their services anytime soon, if needing urgent care, this will definitely be the place I go. read more

3 Due to the wait.. at the "urgent" care side Been waiting for 2hours and 20+ mins. 3 people in the waiting area Very Clean facility, staff is friendly. Im in urgent care because pcp, which are upstairs, dont have anything open till late January... I mean i guess we can schedule our illness to come lol jks aside facility looks very nice... Just the wait is a little too much.. Or maybe have staff warn patient thats its 2-3 hour wait.. read more

Super busy. Wait time is long if you don't come before they open. Waiting Area is located in hot outdoors. Not all Doctor are nice. The first time I I came here before the pandemic I saw a really nice doctor. Today I saw a a real beyatch of a doctor. Other staff are really nice so that saves them from 1 star read more

Typical long waiting, but it's the same issue with everywhere. Good caring doctors and staffs however, are here.

My experience with urgent care from phone to clinic was very pleasant. I was treated by the most caring and friendly doctor and nurses. I was not feeling well at all the day I went in and I felt like the staffs customer service was top notch. I felt well taken care of and that the staff went over and beyond to care for me. Thank you for taking good care of me. read more