Very rude Doctor. He was very insistent and very arrogant. He did not take time with me or my…read morechild. He was short and abrupt. Was very dissatisfied with my experience. I will go else where next time

Dr. Torres is always so thorough and helpful. He listens to all of our concerns and really listens…read moreto my child.

Been with this doctor for about 10 years... I had my 2 daughters and my youngest son see him. This…read morereview is looong over due. Thankfully like some of the other reviews I had no issues with any other workers/receptionist. This is strictly for Doctor Ninomiya. I stayed with him wayyy longer than I should have and I should have followed my gut and found a new pediatrician years ago! Never in my entire life I have felt belittled, unheard & talked down to by a professional like himself. My son just turned 10 months and basically started getting sick more often when he turned 6 months. At yesterday's visit, it was like he practiced what he was going to say and how forcefully he was going to say it to me. He basically yelled at me, saying that it was our fault as parents that my son was getting sick. See, I would have believed him had I not visited "urgent care" before this visit because I really did not want to call doctor Ninomiya & hear that we caused our son to get sick again when we followed everything he told us to do. The Urgent Care doctor previously came from being a pediatrician and told me... "Not once did I blame the parents of why kids get sick." He said before 2, they will get sick a lot. "As doctors, we just need to help them get better and figure out what's wrong. I would never tell you to alter the way you live or your daily lives, because we just can't. There's no blaming game here. We all try to do our best!" & that stuck with me that there are other doctors that care & have the same values as my family. It's unfortunate that I had to leave this review here, but I do want everyone especially new, that this doctor is not for everyone. Yes, pediatricians are hard to find on the west side, but trust me... Go make a drive if you can't tolerate professionals like him. With that being said, yes I found another doctor in Kapolei whom shows compassion & care for my kids. Find a doctor that works for you and your family!

I just started taking my kids here. So far I have no complaints. Dr. Ninomiya is fast, no longer…read morewaits what so ever.

12-23-2025 Today I had the pleasure of an office visit with Kylie Tanaka, PA and Mely her Med…read moreassistant. This is the first time I could not get an appointment with my regular doctor. Since it was a pre-op clearance, Mely performed an EKG with a portable device she could wheel into the examination room. Next Kylie, PA actually looked into my ears, mouth and felt my stomach which my doctor has never done. She went over my blood pressure, temperature and EKG readings and told me which meds to stop taking one week prior. She sent me down to the lab for blood and urine tests after. I was happy and impressed that both ladies were both kind, thorough and very pretty plus easy to talk to. I was told if I don't get a call, that's good news and I'm cleared for surgery.

I do not recommend Dr. Roxanne Kawelo. Apparently she doesn't like accepting quest members as…read morepatients. And their STAFF is the WORST on the phone . They don't sound kind , understanding or patient . They the type who just wanna get it over with and hang up the phone. They told me I needed to get a referral first and so I did. They made me go to my pcp just to get her referral only to tell me they're not accepting transferring patients and that she don't want to be held liable . So they made me waste my time driving to my pcp with morning sickness and a cold flu. Imagine having to drive back and forth feeling nauseous and tired with fever chills back pain sore throat inflammation with chest pain only to be told no! It's a Fn NIGHTMARE! All I wanted was to just go to a clinic close by me and get the medications I needed because of my cold flu! I do not recommend Dr. Roxanne Kawelo. They are inconsiderate , impatient and terrible workers. Some people just don't belong in the healthcare profession . May karma reach their families and friends.

I've been seeing Dr Lee for quite awhile. I have to say he is one of the best Doctors…read moreI have. He always is very effecient and fast in answering my email questions. He also is good in calling me or emailing me back to follow up to see how my doing. He really takes time to listen to all my medical and even sometimes personal problems that have been effecting my health . If you want a very friendly and knowledgeable doctor with a great bed side manner, I would say give him a call.

There is not much I can say about this doctor, so this will be one of my shortest reviews…read more I came to him after being referred by my pediatrician. Okay I'm one of those people have have been seeing his pediatrician for years and have not realized the time to move up to a big people doctor haha. Anyway, I ended up here some years ago after realizing I needed a Gen. Med doctor. My initial impression of the doctor was positive. I have to say he is really nice and supportive. He can also be a bit tough at times. He will give a light lecture to you if needed. I have received it a few times when it came to me taking my medicine. I do like him though. He tries to prescribe or suggest what he thinks is just right. No need for extra services or attention if not needed. So go and check him out if you need a family doctor or a Gen. Med. for yourself.

Dr Cha was my own pediatrician until he no longer couldn't be. I stayed there till I was 21 and…read morethey all told me that I was getting too old and needed to find an "adult" doctor. Lol! Which was true... I just had a hard time leaving him because he was the most amazing doctor ever! If he could still be my doctor I would let him... anyways, I now have a newborn son, & I take him to Dr Cha as well. He is super thorough and lets you know exactly what is happening. He is super patient and answers all "first time mommy" questions. The wait is super short- I would say less than 15 min wait & I notice that if a baby is fussy he will make sure to have you in and out. The staff is also AMAZING! I've known them basically my entire life and they're like aunties to me. Anyways... I recommend his services to every mommy out there just & if I could I would even give his 6 stars!

my great grand baby had a fever of 100 at 230am, mom called physician's exchange and was told that…read moredr cha doesnt take calls like this and just go to the ER. watched over baby carefully til morning and called the office and left message for dr. At 230pm no call back so mom and dad decided to take baby to ER. i called the dr office and was told that dr knew about the call this morning and confirmed he saw the message at 1020am but he is now out to lunch and still has not called. He replaced dr fuchat chan, an awesome pediatrician, sad that my grand daugther has this experience as a first time mom.

Been seeing Dr. Santhany since 2005 at the Kapolei Clinic (now known as "West Oahu,") with my…read moreoldest son and she has been apart of our growing family ever since. She is the main reason why I stay with the clinic. I do agree with the previous review, there has been times when the wait has been an hour, however these were only times when I got "squeezed" into her schedule. She always answered all my questions and has worked through the ridiculous paperwork my job requires when I need to take off. I've recently had some billing issues with the clinic, but even with that, I can't justify looking for another pediatrician for my 2 daughters. If Dr. Santhany was ever to leave for another location, I will have to follow her lol. Thank you, Dr. Santhany!

From a concerned mother, I had a horrible experience. I scheduled to see Dr. Salazar which someone…read moreended up scheduling me with Dr. Santhany I regret even going there I should of went to the hospital they've would of seen me sooner than she did she made us wait in the patient room for an hour for her to come in to see what was wrong with my son; then another hour to see him I've seen everyone come and go out that office and we were the only ones who were still there for more than 2 hours just for her to tell me nothing was wrong with my son and he hasn't eaten for a whole day and had a 104 fever. She told me to pretty much give him motrin to keep the fever down and hope he gets better. I never want to see her again she was no help and did not seem concerned at all. She attended to us poorly. Considering changing providers it's all about finding someone who actually wants to do their job and really concerned about how the mother feels and engage. Not once did she do one of those things.

Her wait time is fine. Her staff is unprofessional and can not speak English well. Even though I am…read morea young adult, I should be treated as a respected patient. I was talked down to. Also, numerous times they could not get an accurate blood pressure. Today they took it 3 times on the same arm, I was taught that you should wait a little while between each to take another blood pressure reading. Next I needed a TB test. The nurse or whatever she is forgot to swab my arm before administering the test, I had to remind her. She is not the greatest physician. She judges me before she has to. She is not my OBGYN she has no say in what my OBGYN is...

Dr. Abinsay is a good doctor because you can be a walk in and don't need to have an appointment. If…read moreyou have a cold and nothing too serious I would highly recommend her.

Cons: * Scheduling…read moretime slots when she doesn't come in until way later. Patient flow delayed. Appointments are useless. Walk ins prioritized. * Wait time too long. * Didn't like to refer to specialists. Not even when requested. Even with PPO insurance. * Office is like a hoarder's space. Makes you feel clusterphobic. * Overprescribed antibiotics. * Lost records. Pros: * Free parking * Friendly front office staff * Walk ins welcomed and prioritized She was my first pediatrician way back and I had no one else to compare her too until later when I transferred to Kaiser-which was an upgrade. I didn't understand why I would be scheduled at 8 or 830am and she would come in at 9a or much later. Her waiting room would already be at full capacity and patients would still be outside the door and she has yet to arrive. I wouldn't get seen until lunch or later. Everytime I saw her for a cold or flu, she would always prescribe antibiotics. I had an ongoing condition under which most providers would refer to a specialist, but she did not. She would only refer to a radiologist for xrays and diagnostic lab for lab work needed.The radiology office is another can of worms-especially the older receptionist when questioning the paperwork or billing. She is not someone I would ever come back to nor bring my kids for patient care. My problems got taken cared of at Kaiser and later in private practice for adult care.

By far the worse pediatrician my children ever had. Making an appointment is useless because they…read moreprioritize the wait list. But even walk ins are useless because the wait time takes forever. The nurse is unorganized. And the pediatrician looks lazy. Idk how she's still a doctor. She pokes the needles into the bed that the children lie on instead of throw it into the hazard waste basket right away. Like idk how many needles have been poked into that bed. And they don't even keep files in an appropriate space. I went to her before I left the island to grab my childrens immunization records and the nurse said she had to go find it. Find it? I'm already off the island and trying to register the kids for school and I've been calling her at least once a week and she hasn't found the time to just email them to me?!? Like how hard is it? If you want a pediatrician, she isn't it. Good luck if you do.

If you are looking for a dermatology team that is proactive, thorough, and truly life-saving, I…read morecannot recommend Complete Dermatology highly enough. I have received care in multiple medical systems over the years--including military healthcare in Rhode Island, North Carolina, and Hawaiʻi--and this team stands out above all of them. Their level of attentiveness, professionalism, and responsiveness to even the smallest skin changes is exceptional. Because of their vigilance, five separate areas of skin cancer have been identified and treated. With a family history of malignant melanoma, that kind of proactive care is not just appreciated--it is life-changing. I genuinely feel that the team at Complete Dermatology is saving lives every single day. What sets them apart is not just their expertise, but their approach. They don't wait--they act. They listen, they investigate, and they follow through. Whether it's surgical removal, blue light therapy, chemical peels for actinic keratosis, cryotherapy, or carefully guided topical treatments, they tailor care to the individual and stay ahead of potential problems. Every provider I have encountered has been knowledgeable, compassionate, and committed to doing what is best for the patient. I have complete confidence in their care, and I am deeply grateful to have them on my team. If you want a dermatology practice that is not only highly skilled but also genuinely invested in your health and long-term well-being, this is the place to go. Dr. Donna Fisher

Brought my son here off a referral from a friend. The doctors are very kind however, this is the…read more3rd time they're bringing me back for an issue that should've been resolved a long time ago. They needed a sample of something to send to the lab, and the first 2 times the samples were not accepted. I was charged a lab fee for the first 2 times, but at least they waived the lab fee, and visit fee the third time. I understand things happen, but it's hard to find time in the day to bring my child back 3 times in just 2 weeks. Also, the medication they sent in wasn't covered by insurance. The pharmacy told me the copay would be an upwards of $300. So we had to make some runarounds to get a replacement medication. I understand things happen, but a little frustrating on my end. I will say though, the staff is very kind and accommodating. The office is very accessible. Located in the James Campbell building right across the street from Zippys and 7-11 Kapolei, parking is found underground for free. You take the elevators up, and it's just a short walk down the breezeway. I'm going to continue to give them a chance because they've kept open communication with me about what's been going on since day 1, and they've accepted their mistakes, which I can appreciate.

Attentive doctor and takes care of her patients well. She communicates with her patients well and…read moreshe has given enough attention to each patients that she sees.

Doctor S. Guillermo was a great doctor, but now she hasn't been doing great in her practice lately,…read moreunfortunately she's lost interest in her patients n is moving on to health n beauty instead which is unfortunate I still thinks she's a beautiful person, but not a great Doctor anymore