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    Complete Dermatology

    3.2 (122 reviews)
    Closed 8:00 am - 1:30 pm
    Updated 2 months ago

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    My mole that "LOOKED NORMAL" according to Dr Maio
    Abby H.

    Dr. Justin Maio completed disregarded me having majorly abnormal moles. I had a black mole on my shoulder which brought up major concern to my mom, who has had melanoma twice. So I booked an appointment here. Dr Maio barely looked at my skin AND took a TRIPLE TAKE at my mole that I was concerned about and he said because of my age and me having OTHER BLACK MOLES it was fine. The other black moles he referred to were also later diagnosed as extremely abnormal by another different dermatologist who actually cared about my health and wellbeing. I had biopsies and once the pathology report came back, I had to have 4 inches of skin cut out of each site and stitched up. I expressed my concern to him being that I just had a baby who I even brought to my appointment and I wanted to make sure my skin was healthy so I could be around a long time for her. He disregarded my concerns because of my AGE. Young people get all kinds of cancer, hello?? The second appointment I had with him was just a "half scan" aka a half a** job. He didn't check any area of my skin that was under my clothes and barely looked at my arms and legs, didn't inspect ANY part of my skin, didn't ask me to turn around, didn't use any sort of light/mole microscope to look at any part of my body. He came in, talked to me for 10 minutes, then left and that was my "half check" like ???? what a waste of time. I ended up cancelling my next scan I had with him knowing it would be a waste of time and my concerns would be disregarded. Either you will need to absolutely advocate for yourself and your health here or go to another dermatologist who cares and actually checks your skin. you know your skin better than anyone. I'm so glad I went elsewhere or I would've had melanoma within a few months according to my other dermatologist and I would've needed more skin removed and this could've caused life long issues. NOT OKAY. I've included my pathology report from my other dermatologist but blocked out their info for privacy to show this really happened to me as I'm sure these people will be looking at their records when they see this review to make sure 1. I was a real patient at their office which I absolutely was and wasted $25 each time I came in co-pays and 2. nearly costed me severe health issues. It would be funny if in my record he noted that I brought up these moles multiple times even though he did absolutely nothing. But I'm sure no one from his office will care. DO NOT COME HERE. Edit to add: I keep adding a photo of my shoulder with my excision but I believe it keeps getting removed due to it being a bit graphic. So if it's not there, that's why but I posted it as a part of this review to show I actually had this cut out and had to deal with all of this. 4 inches of skin cut out and multiple internal and external stitches for a mole i was told was "normal"

    Pili S.

    6/28/21 Check in: When the office hours state that office hours begin at 7:30 am, the doors should be open for business at 7:30.. regardless if the first appointment is at 8:00 am. It was 7:50 am and there was an older aunty that got dropped off for her appointment that would probably need to sit. Another person came in physically to check the time of her appointment ( which was later in the day) and mentioned that she tried to call for the past 20 minutes but no answer.

    Business cards
    Sandhya M.

    Visited 30 November 2021 First of all, the suite numbers in complex are not sequential. On one side of the building, it goes from 193 to 187. Complete Dermatology's office is located at the backside (West side) of the second/middle building (Kapolei Building). It's directly across from the gas station/7 eleven, on the opposite side of the road. If you take a look at the directory (inside the first floor common area), it shows you a list of all the suite numbers for that particular building; it'snot very helpful. It would be better if it were a diagram with the different office locations. When the receptionist called to confirm the appointment, she did try to direct me to the office but it's not helpful if you don't know the point of reference. Just give your self enough time prior to the scheduled appointment to find the office on your first visit. After that, it should be easy to navigate to. There is ample Street parking and a parking lot across the street for the park. There is also an underground parking lot, but I have never used that. I can definitely see street parking being limited because of the nearby school and other businesses. Checking in was easy, we just had a few new-patients forms to fill out. The office space is a bit small, well, at least the waiting area. It got a bit busy while we were waiting so there wasn't enough seats for all patients + parents/guardians. I assume they sacrificed extra seating to adhere to covid protocols since there were divides and physical space between each seat. All the staff I saw were wearing masks and all visitors/ patients are required to wear a mask. The receptionist also takes everyone's temperature. We didn't wait too before being called back. The nurse took us to the treatment room then asked some questions regarding the reason for our visit (my nephew has keloid scars). After she gathered the data, she disappeared then reappeared with Dr. Justin. He did an exam and explained the treatment option. He answered a few questions from my nephew. He was patient and calm when responding. I can tell he tried to explain in a way my non-medically-trained 12 year old nephew could understand, but he struggled to find a simple, layperson way to explain it. He talked about concrete and lost even me! Haha! Anyway, of course they have to verify that the insurance will cover the treatment before they can do anything. So now we wait for a follow-up call from Complete Dermatology. Overall, though, we had a good first-time experience.

    The refund they brought up to my attention.

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    First visit, received prescriptions for 4 meds and they started working within a few days. Follow up appointment is in a couple weeks.

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    Page 1 of 4

    Ask the Community - Complete Dermatology

    Hi. Do you folks accept care credit?

    Aloha Lindsey! Thanks for your question.. yes, we do! We offer the 6 month, no interest option.… Read more

    How much does the ultrapulse treatment cost?

    Aloha Lela, If you are referring to the Lumenis Ultrapulse, then it would depend on the treatment area. Prices range from $750 for spot treatment and up to $4,000 for full… Read more

    Do they keloid removal and scar removal ? Thank you!!

    Monica, So sorry for the late response!!! Yes, we do offer treatments for keloids and scars. It can be tough to treat keloids, but we offer all the treatments that are… Read more

    Does this location accept TRICARE/Military insurance?

    We are honored to serve our military and veterans. So yes, we do accept Tricare. If you are with Tricare PRIME you would need a referral/authorization. Mahalo!

    So all of the bad reviews are about the receptionists and long wait....not the doctors right? cause that's the part that matter. 👍🏼

    Never had to wait longer than 10 or so minutes for my appointment, it probably gets much busier/longer wait times for appointments after 3pm. My experience with Brooke Garcia has been great!!

    View All 13 Questions

    Review Highlights - Complete Dermatology

    I just saw PA Brooke Garcia for my chronic skin condition and she was thorough and answered all my concerns regarding my skin issues.

    Mentioned in 22 reviews

    Read more highlights

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    Nice medi spa in Kapolei. Dr. Nancy Chen is the medical director. She also owns Kapolei Eye care…read moredown the street. She recommended I get the BBL laser treatment for my rosecea. The staff are very friendly and even said they would be willing to watch my newborn baby if I call ahead. As I walked in I was greeted and taken back to get an application of numbing cream for my treatment, then Dr. Chen did the BBL laser treatment. She explained the procedure to me and told me what to expect. She is very friendly and down to earth. She recommended I come back in one month for another treatment. If you are looking for a great med spa with awesome staff and a top physician I recommend you come here for the best results! They also have plenty of reserved parking in the back.

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    Honolulu Dermatology - After

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    4.8(116 reviews)
    19.4 miKahala

    Had to visit Dr. Gill immediately for a skin issue and I was lucky enough to have the first…read moreappointment for the following day be available. I quickly and easily was able to book online, and the confirmation you receive was extremely helpful and detailed in showing you where to go, parking, and all details of your appointment. Great touch! Check in was simple and easy. The office is beautiful and extremely clean with a 180 degree view of Waikiki/Diamond Head. Dr. Gill was extremely sweet, very helpful, and 100% transparent about her consultation advice and recommended treatments. She was able to clear my skin issue immediately and prescribed me with a regimen to clear my acne which has worked wonderfully! As for payment, the consult is $150 no matter what. However, Dr. Gill and her husband, Shad (who's the receptionist), assist you in creating a form to send to your insurance for reimbursement, and it was a breeze for me. Got my reimbursement check within a week! I've been to 4 dermatologists in my life and Dr. Gill is definitely #1 for me! Highly recommend!

    I I live in Makaha. I was willing to travel to Kahala in order to keep my wonderful dermatologist…read moreDr Fancher. Unfortunately, this center is too corporation instead of patient care driven. Receptionist are not customer friendly. They don't know how to relate to patients. The times I've spoken to the receptionist / scheduler gave a vibe of they're doing me a favor by being their patient. They're the first I've ever heard of referrals from primary dr. expiring even after you've become a regular patient already. Person that called to reschedule my appointment today said they didn't have an appt. for both my husband and I, only for me. I tried to explain that on our last visit, Dr Fancher asked receptionist to book my husband and I together. Which turns out that wasn't done. Receptionist kept interrupting while I was explaining that we did get a new referral. She said they haven't received the new referral. I finally told her her to listen, so she finds it but the new referral from the primary physician was wrong because referral is for Dr Fancher instead of to the Hawai'i Dermatology Center. BTW. Yet no one ever called the primary or the patient. They Couldn't be bothered. Whoever that scheduler was needs to tone down her ego and maybe listen to patients before assuming. So unfortunately as much we love Dr Fancher, this is too much aggravation just to see doctor.

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    Complete Dermatology - Mililani - Hydrafacial available in Mililani and Kapolei locations, instant results!

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    3.0(83 reviews)
    10.8 mi

    I don't know if I have ever had such consistently great experiences at any medical office in the…read morehistory of my 36 year old life. Sasha Ure is an incredible P.A. She has been so helpful with addressing the psoriasis that I have been dealing with for years, finally getting it under control, and fast tracked me on Biologics when I realized that PsA had set in. I feel incredibly lucky to have been at her office for a skin check during a flare, when she checked in on the psoriasis and asked about joint pain. Her thorough care saved me what can sometimes be a lengthy process for people to get diagnosed and treated for similar autoimmune diseases, and I know that being proactive is going to help me out a lot in the long run. All of the staff at the office has also been so helpful working with my pharmacy to get the medications approved and pushed through despite a few minor hang ups. It never takes long to schedule an appointment, I don't ever have to wait long to be seen, overall truly a great experience with everyone here.

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    Every beauty awaits...

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    Complete Dermatology - dermatology - Updated May 2026

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