My garage door that leads into the house was stuck and wouldn't budge. I called Story's at 8:00 am and Kim was here by 11:00 am. Quick, friendly and efficient service call. I totally would use them again. Thank you! read more

Service was quick, thorough and professional. Showed up when promised, great communication and Kim was very friendly. Charge was reasonable and highly recommended them read more

Story's did an awesome job, arrived when promised and the locksmith was very professional. She was awesome, I feel bad that I don't know her name to include in this review. read more

Very prompt, professional, and reasonably priced for a new key fob. I would absolutely go with them again. Plus they have a veteran discount. read more

I called Story's on Monday about getting an additional fob for a vehicle we just purchased, and they came out on Wednesday after ordering the fob. Kim was right on time and extremely knowledgeable and professional. She programmed the fob and had us all set. Everything was incredibly easy for us, and they were wonderful. I highly recommend them. They made scheduling and getting things done a breeze read more

Kim was wonderfu! Very good, polite communication over the phone, prompt next-day service and an excellent job of re-keying the house, including a very cranky old lock. She could not have been better. Highly recommended. read more

I had an excellent experience with Story's Lock & Key. I called to have some locks re-keyed after a tenant moved out. They answered right away. Gave me a quote over the phone and scheduled service to be completed. No complaints. Prices were fair. Staff communicative. Will call them again as needed! read more

Fast communication, showed up on time, good work, reasonably priced. Got me back on the road quickly.

Professional, fast, fair priced. You get owner operator... not a poorly trained employee.

Needed rekey for a new home. Story's was fast, thorough, and a good price. They also fixed a catch plate while they were here which saved me the stress. Worth every penny for peace of mind. Highly recommend!! read more

Amazing, efficient, courteous, what other glowing adjectives could I use? I would highly recommend this company. The cost was reasonable and all my locks were checked, two rekeyed and new keys made. As a former small business owner it is a delight to discover other Tucson businesses that deliver the same level of service we were known for. Thank you Kim! read more

Right on time, put in a lot of effort to get it done just right and very reasonable price. Will definitely use again and recommend to others. read more

One lock would not work and three locks were not working well. The technician did a great job and fixed all of them. Very nice person, very professional and excellent service. Will definitely call them again. read more

Got back to me immediately. Was able to see me on short notice and went above and beyond to get my locks changed out. Exceptional customer service!! read more

I appreciated the tech being so flexible. The lock that needed to be fixed was not urgent, and she stayed in touch. In the end, she arrived at the end of a long day, and took care of the problem. read more

I usually don't give reviews on work well done, but today I need to do so. I needed a locksmith to go to my fathers house in Oro Valley to make three separate locks to be keyed the same. I don't live in Az and had to really on Yelp reviews to get through this process. I contacted Kim and had good communications with her and she did great work. She even went out of her way to put the new keys on my 86 year old fathers car fob. She also noticed the new security screen door handle would hit the stucco and sent me a picture telling me that we need to put some thing there so it will stop the door from being into it. Thank you Kim for all of your help . read more

Story's was great! Kim drove all the way down to Sahuarita and was able to rekey all the locks to our home in about an hour (6 locks, including deadbolts and an electronic combination lock.) Story's let us choose the number of keys we wanted and they were made right then and there. Kim was professional, courteous, and knowledgeable. 10/10 would rekey with Story's again read more

My home was broken into and the keys to my vehicle were just one of the items stolen. Kim was all over it and was out there THE SAME DAY I called to fix the problem. She and her company are ROCK STARS. Story's will remain in my cell phone on the speed dial just in case I have any key issues in the future. THANKS KIM!!! read more

Misplaced the key fob to my car and needed a new one. I called Story's L&K but the phone went to voicemail. I hung up but Kim called me back almost immediately. I stated my need and she was able to give me a reasonable quote for my exact make/model. It would have been twice as much from the dealership. I placed the order with her. There was a receipt sent via text to my phone shortly afterward. Later that day I found my key fob and called back. Kim, again answered and I asked to cancel the order. She looked into it and was able to issue a refund to me (they had already ordered the fob so she needed to make sure it can be reversed). Minutes later, I received another e-receipt on my phone with the refund. Even though I did not do business with Story's L&K, based on the above experience, I am confident that their service would be excellent. Honest, straight forward, and prompt response. Seems like basic business acumen but hard to come by these days. Keep up the good work guys! read more

I needed some locks to be adjusted to accept a different key. I called and spoke with Kim and penciled in a meeting for the next day. Kim arrived at our agreed upon time. She was very pleasant, very professional, and completed the job at the previously agreed upon price. The price was also far less than I expected to be charged. A bonus, in my opinion, was that she knocked out the job in just a couple minutes. I would say it took Kim maybe 10 minutes to complete the job. The take away here is that Story's checked all the boxes (punctual, efficient, cheap cost, and customer service oriented). If you ever need any lock and/or key services done, I highly recommend this company. Also, take comfort in the fact that by using this business you are also supporting a locally and veteran owned business. read more

The reviews on Yelp didn't lie. Efficient, kept to their word, and helped us rekey 3 locks with one key. On-time and it didn't take that long. Highly recommend, and would use them again in a heartbeat. read more

Had a break-in and keys stolen at a vacant rental house last night. I called Story's this morning, and Kim came and re-keyed the locks all before noon today, and at a very fair price. Excellent, fast, friendly service! read more

Excellent, fast and professional service at half the price I was quoted elsewhere. Thank you!

Locked out keys in the trunk. Not a pleasant situation but due to great reviews I called Story's. She arrived in less then 15 minutes and my door was opened in seconds. I also was able to replace my car key battery and received our estimates to order spare keys. Pleasant knowledgeable 5stars read more

Needed a spare key for a used vehicle and called Kim based on excellent reviews on Yelp. She came the next day and had the job done in less than half an hour and the price was right! Highly recommend! read more

Did a great job! Got new locks for the entire house-- replaced all the old locks and put the new ones on got everything keyed the same. Highly recommend! read more

A story about a locksmith during the lockdown.... The front door to our house was a challenge - a heavy wooden, Southwest style barrier that heaved and ho'd with the weather. It never closed smoothly, was more difficult to open, the battered iron door handle and mortise lockset could not be removed and switched out for another, There was no way to change out the key cylinder for a new one. The previous owner did not leave us with a front door key, but only a key to a back door and an ancient garage door opener that did not seem to open any garage doors within a half-mile radius. We seemed forever doomed to enter our house like burglars - either tiptoeing our way through the crap in our garage or stumbling through our dark backyard without any working exerior lights. I first called another locksmith, who said he was in the middle of doing something and would get right back with me, after I'd sent him pictures of our door. *Right back* turned out to be more than 24 hours later, and by that time I'd already made an appointment with Kim to come out that day. (The first locksmith was also $25 more expensive.) Kim came out, spent almost two hours on our door, had the mortise lock partially out of our door before realizing that the lock cannot be removed without cutting it out. So she put everything back together, but still refused to be beaten by our lock. She wanted to try one more thing - order a cylinder for the lock, which she thinks may work. For all her hard work she only asked for a pittance (maybe $25), though we gave her more for her hard work. So, in the words of the Terminator, Kim vowed that she'll "be back". That was before X'mas. Around mid-January this year, I got a call from Kim that the part had come in and she was again ready to do battle with our front door. She came out and managed to change the cylinder AND keyed the front door to match our other exterior door. We are ecstatic and have done the lock-door-unlock-door-go-through-door-repeat-happy-dance several times now. I know that many locksmiths prefer the quick and easy money of desperate, locked-out car owners and not many locksmiths would have spent the time trying to figure out how to re-key a stubborn front door. Even fewer would have the expertise to do so. Kim is dedicated, efficient, honest and reasonably-priced. Don't even bother looking at other locksmiths.You've found the best already. PS: Veteran-owned to boot! read more

I have a new go-to for all things lock-related. Kim is outstanding, professional, customer-oriented, skilled, and overall a joy to encounter. read more

I moved into a new home and needed the locks rekeyed. Kim showed up promptly, was very outgoing and professional, and handled the job easily. I would use this company for all my needs. read more

Very prompt service, Kim showed up the next day (I wasn't in rush). Got me into my truck and new keys delivered since my spare wouldn't work due to being worn out. I contacting other locksmith businesses (higher up the google front page) and got the run around of what sounded like a corporate call center. I just wanted to support a small local business and im glad i found this company. Highly recommend! read more

Left for work and my key fob worked great, left to go home and it wouldn't unlock my truck. Changed the battery, and seemed ok. Next day, same thing. I called on Chris from Story Lock and Key and they were able to diagnose the problem (a defective key fob), and got me two new key fobs for less than I had originally paid for the one I got from ACE. Now I also have a working spare key too! Great company, FANTASTIC Customer Service, very knowledgeable staff, and great pricing! I will no longer use anyone else for locksmithing services. HIGHLY RECOMMEND!!!! read more

Best lock smith for the best price...showed up on time, perfect level of communication beforehand, and professional. I can not recommend this lock smith more...if you choose someone else then you're a fool. read more

I called Kim and she arrived within the hour. She did a great job, very professional and reasonable. I would definitely use her again and strongly recommend her for all your locksmith needs. I believe it's imperative that we support local companies that are honest, reliable and professional. read more

I relied on Yelp to find a locksmith. I entered my needs on "request quote" and that information was sent to 4 locksmiths. The first responded they were not available and that was fine. The second responded with a auto response asking for more info. No more info was needed. I gave everything in the quote request, so I am thinking they are just lazy on want to get me on the phone. He kept messaging me so I called him and as I thought, he did not read my request. He was all over the place in the conversation saying anything to get the job. I told him that I could not work like that. The fourth still has not answered. But good thing for all of the above. This allowed me to schedule with the third company, Story's Lock and Key. Story's responded with a clear quote, was able to schedule for the next day (even though it was 9pm the night before), called 30 minutes before coming, gave an unbelievable price AND was knowledgeable, professional and quick. Rekeying a house with 6 locks in less than 30 minutes was a plus. This is a family/veteran owned business that I am proud to support. I was so impressed I gave their contact info to the real estate company I was working with. read more

Very reliable and helpful! I had the wrong chip for my key that I brought and she was able to switch it out for a low cost! Very pleased with the service I received! read more

Sorry for the slightly lengthy pre-story but I want to give a little background on how I ended up using Story's lock and key. My mom called me earlier today and said she had locked her keys in her car and didn't know who to call. She asked for my help. I'll be honest, I didn't know who the best person to call was either! So I did what any good daughter would do, I started calling anyone I could find on google. My two main concerns with each place I called was wait time and cost. I understand it is Sunday so I wasn't sure what to expect. Some places were so busy they explained they would not be able to help, some were available but hugely expensive. Luckily one gentleman I called was kind enough to suggest Story's Lock and Key as he would not be able to help my mom for at least 3 hours and she was not home so he didn't want her to wait. Not only was the technician to my mom in less than 15 minutes but the price was so incredibly reasonable. The woman I spoke to in order to schedule was very kind as well. My mom said she was very impressed by the friendly technician who came quickly and got in to the car without damaging it. I even got a follow up text from this company letting me know my mom was taken care of before my mom even had a chance to let me know. I am very impressed and if I ever encounter this situation again I will use this company, or highly recommend them to others. read more

Kind, courteous, timely, efficient, and trustworthy! Highly recommended. I will definitely use them again when the need arises in the future. read more

Great experience with Story's Lock and Key! Fair pricing, clear communication, quick installment and overall solid experience! I reached out and had my service completed within 24 hrs! read more

Amazingly fast and so wonderfully priced! The people were so nice and the key only took like 30 minutes to cut! Highly recommend calling them first in your auto key needs! read more

They responded to my email very quickly and were out to my the house the next day. It was not an emergency but the fast response was greatly appreciated . Kim was able to cut and program a new chip key for my truck in a matter of minutes. She was extremely polite and professional. It's great to know that there are still businesses out there offering such good service at an affordable price. I would use them again and highly recommend Story's. read more