Went in for key duplication which for some reason could not be done a a nearby hardware store. Keys were duplicated very quick. I was able to look around. Lots of cool lock related items and safes. read more

I went to 4 other places to have a key made. Nothing unusual about the key. At this company, I handed the clerk the key, and they were made in 5 minutes. Will never go anywhere else!!! read more

Garrett was wonderful and had us open in just a few minutes! My husband said the office staff were very polite and professional.

For 30 plus years this company has taken care of our needs. Really love their ELVIS house keys . Sadly, I bought their last one. Hopefully they will get more for us fans. Thank you ROADRUNNER LOCK AND KEY . Hint: If you just bought your new house, be sure to get new keys for all your doors and gates. Never know who has copies. read more

Responsive service. Be sure ask a lot of questions. The technicians may not be proficient in all the ins and outs of what they are installing. We had our locks changed at our HOA pool. It took several call-backs to fix some deficiencies that would have been avoided with a more experienced technician/installer. But very professional and courteous. One of the better Locksmiths in Tucson read more

THE professional lock and safe company in Southern Arizona! I went to Roadrunner last week and was exceptionally impressed with the quality of its products and the professionalism of the staff. Their safe selection was large, and they had only quality items, including some outstanding values in older Diebold safes. I was also impressed that they are a MEDECO Service Center, and have the specific authority from MEDECO to handle the needs of high-security and key-control applications. MEDECO doesn't just hand this out to anyone. It is a validation of their quality and professionalism. I have found my new locksmith! read more

horrible customer service, nobody knows anything. i asked if they worked on the brand safe i have .. nobody knew, send a video, i did , nothing. i called 4 times still couldn't get an answer if they were going to help me. So frustrating. How do they stay in business. well rrlS, nothing like word of mouth advertising. Tucson is a very small town. The worst read more

The locksmith made a copy of key for my 2001 Mazda Miata. Very professional and friendly.

I went to Lowe's, Home Depot, and Ace Hardware for a duplicate Key. All were unable to Duplicate! Ace told me they always referred to Roadrunner Lock and Safe. It was Saturday and several people ahead of me. The Locksmith was very Professional, Courteous, and Eager to Please! THE ONLY LOCK & SAFE ABLE TO DUPLICATE MY KEY! also very reasonable price! read more

Fast, Fantastic & had a key blank that 7 other key places didn't have. Top knotch service.

Had a great buying experience. Good selection and the time estimate for ordering was spot on. Price was pretty good. Order took a while to get here but that is more of a manufacture issue. Had it delivered and the three guys that did it were professional and polite. read more

I was just getting home from work when my key broke off in the lock off my front door. I have a special lock so I called a few places and they all said no but when I called Roadrunner they were willing to try. After I told them I actually had a meeting to log into soon they were able to send someone out right away and he had me back inside in no time! Because he run over so fast it even saved me money which I really appreciated. I highly recommend Roadrunner when you have a lock issue. read more

Efficiently moved large, heavy safe from tight original location to new home. Skilled at negotiating tight spaces and small rises between concrete slabs. Courteous and honest with billing by the hour. read more

Worst experience ever. Was very rude on the phone. Needed service within a couple hours and had no availability or flexibility. Would not even help me with other options. read more

Very knowledgeable people great selection of merchandise and they've always fixed our problems in a very timely manner.

Helped a friend purchase a safe. The guys at roadrunner are extremely helpful. Great selection and awesome pricing when compared to local choices. Highly recommended! read more

Roadrunner lock and safe installed new locks and security film in our condo. Professional and good service. Would definitely recommend them!

We were driving through on our way to California and locked the keys to our trailer inside. Called ahead and drove straight to Roadrunner and they were able to remove lock and even provide replacement. Friendly staff and quick service. Thanks again! read more

I went into this store for one key replacement. Wow! I was treated like a VIP, as if I were spending lots of money. A key. Just a key! There were two people working to make my simple gate key perfect. Of course, they let me know that if it didn't work flawlessly, bring it back. And, you know it did! Yes, I am a fan. read more

The guys from Roadrunner Lock & Safe we're so nice and so professional when they delivered our new Liberty Safe. Talk about a heavy lifting job. They moved the huge safe with no bumps or dings into our home and set it up like pro's making the whole process so nice and easy. Highly recommend to anyone looking to purchase a safe, buy a Liberty Safe from Roadrunner. read more

Normally have been very reliable. Today I needed service So they rekeyed all locks for three hundred dollars last week. I was told to call another locksmith because they were too busy when I called today after 3 more times. I have pots and pans in front of my house doors to secure my home. I am a previous customer, and even if I needed new service. No one can call me back because the manager is in an all day meeting. They are too busy to come out today and tomorrow, but are supposed to have 24 hour service. I am very disappointed at this time. I will let you know if I change my mind. Louise read more

The man making the keys could not have possibly been more rude. Don't go there if you like customer service.

I purchased multiple locks and had 8 locks keyed to the same key. It cost me almost 200$ and took 3 visits and about 6 hours. Work was done extremely poorly. All the locks are so stiff they barely turn. Two of the locks don't work at all. I go out of my way to shop local. But after this experience I will only use Roadrunner when I absolutely have to for security keys. read more

I came here to have my house & postal keys made. It is a big store that carries large sophisticated-looking safe. The staff are nice, professional, & very courteous! I was attended by a very nice guy named Scott who asked if I need to know the price before cutting my keys! After that he told me to hang onto my receipt so that I can bring my keys back if it doesn't fit! I know I will never get this kind of customer service at AAA. Thank you Roadrunner! read more

They have a lot of safes here. Small and large. I even saw a big safe deposit box with dozens of drawers for sale.

Not customer friendly! I bought a Liberty gun safe. They wouldn't honor manufacturers free curbside delivery. They charged $190 for six miles. And, I Had to wait two weeks and to top it off I had to pay in full up front. Shame on them. read more

Good luck hope you have a ton of money and a lot of free time on your hands. You will need it because they won't fix it right the first time,many trips back and forth. read more

Professional staff made several keys and they worked the first time! Unline Home depot where the keys rarely work! A bit pricey but you get what you pay for when it comes to locksmiths Keys included auto and gas cap keys too. read more

We had Medico deadbolts that, after outdoor exposure, became very difficult or impossible to turn. Took them into Roadrunner and the tech tried lubing them to no avail. He then took them apart and removed parts that ended up ruining the top level security features of the locks (according to the locksmith who finally repaired the locks). He got them to turn, but it was a very temporary situation. I called Roadrunner, ended up with a different person and was told that they could replace the cylinder in each lock for around $50 each. I took the locks into the shop and asked for the tech I had talked to on the phone. He wasn't available. A rather brusque fellow asked what I wanted and I explained the entire matter to him. He said the cylinders could not be replaced. When I stated that another employee had told me otherwise, he walked over to another man who was behind the counter, then came back to me and said it couldn't be done. When I questioned this, he said: "that's the owner, it can't be done - YOU HAVE TO BUY NEW LOCKS." Since that would cost over $300 per lock, I returned home and telephoned a locksmith in Phoenix who told me to ship the locks to them for cylinder replacement - which is a common repair. The Phoenix folks did a great job and our Medico locks are like new. read more

Customer service here is awesome. My work always uses them for any key-lock services. They always do the work right then and there for us, it never takes very long and their prices are great. Not to mention, if you like keys with cute designs they have tons. Thanks for all your help, especially Eli. read more

I was super impressed by the service here! I just went in to have some house keys I bought online matched and they did an awesome job and were wayyy nicer then the people at Home Depot. I definitely recommend coming here and I'll be back next time I need keys or locks! read more