John was very helpful and friendly in making sure the reservation was all set! Explained it very…read moreclearly :)

I have had a large unit with this Public Storage location since 2016. I started paying about $70.00…read morein July, 2016; but every year, their rate has gone up by a lot more than the inflation. In Feb 2024, they sent me a letter with the new rate for the year: $411.00. That's a 600% increase in eight years! Outrageous! So, I decided to check online and I found out that this same Public Storage location was offering units the same size as mine, for JUST $84.00 per month. That's almost as much as I started paying, eight years ago! Granted, the price had a 50% off, for online booking. But even without applying the 50% discount, the rate would have been $168.00, which would represent almost 300% less than the $411.00 that they were charging me, after being a customer for eight years! Moreover, I went to the office and asked to see the units they had available that were the same size as mine, and with the same conditions (indoor, AC). They had one unit just two doors down the aisle where mine was located!!! Without even thinking about it, I took it, and then we proceeded to move all our stuff from the old unit, to the new one. It took us two days to move everything, but as soon as we were done, I cancelled the old unit contract. Now we are saving $325.00 every month! One caveat, the 50% only applies to new customers; so my spouse signed the contract for the new unit, and we were good to go. I'm a reasonable person, and I understand that property taxes increase every year; but GOING FROM $70.00 to 411.00 IN SIX YEARS, IT'S SIMPLY A ROBBERY! Specially when they were offering the same unit at $84.00 to new customers, or $172.00 to existing customers! My guess is that they know people don't want to go through the hazard of moving their belongings, so they feel that, once people move in, they are "CAPTIVE CUSTOMERS", and they take advantage of that vulnerable situation, taking as much money as they can from them, while they have their stuff stacked in their property. There's no other explanation for offering the same unit to a new costumer, at a 600% lower price. And let me tell you, I DOUBT THAT THEY LOOSE MONEY AT THE $84.00 RATE!!!! So, why charging 600% more for the same space size, under the same conditions? BECAUSE THEY CAN. Because THEY KNOW PEOPLE IS NOT GOING TO MOVE OUT, ONCE THEY STORE THEIR BELONGINGS WITH THEM. So this fact informs their BUSINESS PRACTICE: "MILK THE COW" AS MUCH AS THEY CAN. Now, with all this being said, you'd be probably wondering why I rated them 2 stars, and not just 1. Here's the reason: The place is clean, conveniently located, and secure. So, if you need it for less than a year (they adjust their rates yearly), it should work fine for you. Just don't plan to stay much longer, because you're going to see a huge increase in your monthly payment, after the first year. And that only goes higher, and higher and higher, the longer you stay.

This is a very nice facility. It is fairly new and well maintained. The staff are friendly and…read morehelpful. I rented a 10x10 climate controlled unit and the unit was spotless. Looks like all units are first floor but not all are climate controlled. Selling points for me in choosing this location were the location close to Lake Nona, climate controlled units and the ability of our moving company to get their truck (60 foot) in when dropping off part of our belongings directly to storage. My only complaints are with the reservation process which is a corporate issue and not with the local staff. I moved here recently from out of state and needed to secure a storage unit prior to arrival in town. With Metro they will hold a unit for up to seven days but will not let you put a deposit or set up everything online. You need to be there in person to do all the paperwork and set up payments. Never having dealt with Metro before, let alone this location I was a bit concerned they might not have a unit for me when I arrived. I did not have a problem but it would have been nice to at least do all the paperwork online ahead of time and then all I would need to do when I arrived is show ID and sign paperwork.

This storage facility is fairly new and well maintained. The staff is friendly and always helpful…read more We have covered parking for our Class C and having power available is a definite plus. Although not 30/50 amp, the 15 amp is sufficient to keep the RV batteries charged and can pre-cool the fridge, etc. Security isn't an issue and the security cameras do offer a view of the entire facility. The only minor drawback is there isn't a wash rack which would come in handy. Otherwise, it's a great place.

My dearly neighbors looking for storage, do not use this company, they get you in and lie about…read morecharges. Go to Acorn Storage cheaper and more cleaner and plus you get climate controlled.

From the moment I walked in Shannequa was welcoming and made the entire experience of picking out…read morethe best unit size for our temporary needs enjoyable. She explained all the details of the rental terms and answered my questions with professionalism. There are several locations in the area, but after my interaction with Shannequa, I'm confident I chose the right location.

Everything went perfectly swimmingly. One call and done. Everyone along the way has great…read more Julian at the facility couldn't have been better, easier to work with. The lot is incredibly clean and my 10x15 stall is exactly what I needed. Thank you Extra Space Storage!

Joe is the best! He explained everything so thoroughly and helped us get everything moved in with…read moreease and efficiency!

I cannot recommend the 12915 Narcoossee Rd, Orlando location enough! I was having what was about to…read moreturn into part 2 of a nightmare experience with this horrible moving company I was working with but John came to my rescue as I was trying to organize things from half way across the world. The movers wanted to charge me extra for every 75 feet they had to walk to my storage unit. I called John in a panic and John assured me that I had nothing to worry about. He met with the movers near my original storage location and helped me avoid incurring additional charges by the movers by finding me a climate controlled unit near the entrance to satisfy their requests. John, I cannot thank you enough. I would recommend this location to anyone on any day! I cannot explain the extent of my gratitude. I thank you tremendously!

Erica and Beverly were fantastic. I went to observe the unit I thought originally would work, but…read moreasked about the possibility of moving to a larger unit, just in case. Sure enough, I needed a larger one and was glad that Erica had given me a view of one earlier and let me know where one was open, and Beverly got me moved over to it quickly, with very minimal fuss. Facility itself is clean, temperature is great, gate and such are well maintained. The carts have to live inside the office, which is a bit of a pain, but after learning it was due to the nearby hotel taking them otherwise, completely understandable.

Gréât place. Very…read moresecure Staff very friendly and professional. Juan the store manager is great. Nothing bad to say about this place

John Acevedo provided terrific service. Not only did he work to find the best deal he took the time…read moreto find units close to one another since I needed to rent multiple. Highly recommend!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

I rented a storage unit from this place and two months later they doubled the price! Unbelievable!…read moreThey don't tell you how much they're gonna raise it or when, they just do whatever they want. This should be illegal. There's constantly broken elevators, gates, and doors at this location and it takes them weeks to months to repair.

Store 8302 is by far one of the best units I ever used. The level of security at this location is…read moreexcellent in my opinion. Doors, Gates and elevators can only be accessed by security code. Cameras throughout the facility as well for even more protection. Katherine in the front office provides exceptional customer service. Katherine fully explained all details related to te rental unit and facility as well as explained all paperwork involved. Thank you Katherine & Life Storage!

It was super easy finding a perfect storage size I need. And the price is great!!! I did everything…read moreonline. When I got to the building, it was very easy finding the gate and my rented spot. Everything was very well explained and the entire place is very clean. It makes me very comfortable leaving my belongings there. I highly recommend this company. Thank you!

Very clean and nice place to store your belongings. They have carts to move your items with. We…read moreleft because they raised our rent price and said that they usually raise it 2x a year.