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    StorQuest Express Self Service Storage

    2.9 (7 reviews)
    Closed 9:00 am - 6:00 pm

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    Vehicle storage

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    2 years ago

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    5 years ago

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    2 years ago

    Super clean, cheapest in area, amazing staff, 24hr access, this place is like no other storage facility anywhere near here

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    4 years ago

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    StorQuest Self Storage

    StorQuest Self Storage

    (4 reviews)

    After more than four years as a paying customer, I am extremely disappointed with StorQuest's…read moretreatment of loyal customers. My rent has been raised repeatedly--far beyond reasonable market adjustments--and every attempt to address these increases has led to the same dead end. I contacted the manager at the Thornwood location directly, and even they were unable (or unwilling) to help me, simply giving me the same phone number every other representative has provided. Anytime you call this number, you are never able to speak to an actual person--you are sent straight to an answering machine. Since July 12, I have called this number 6-7 times, left detailed voicemails, and have never once received a call back, voicemail, or email. My most recent rent increase went into effect today despite my repeated efforts to speak with someone before it happened. This is not just poor customer service--it is blatant disregard for the people who keep this company in business. StorQuest seems to have no problem taking more money from long-term customers while making it nearly impossible to reach anyone in a position of authority who can actually resolve an issue. The lack of accountability, transparency, and basic respect for customers is unacceptable. I will be moving my rental unit to another facility and strongly advise others to think twice before trusting StorQuest with their business.

    I rented a unit last January, as I was emptying my parents house. Their contract states that they…read morecan raise the rent at will. And they have. The unit was was 325 last year, and is being bumped to 545. In 15 months, that's close to 70% increase. We'll be moving before the rate increase starts. Ridiculous, but I guess they can fill it up. But be warned, that they are very quick to start increases.

    Safeguard Self Storage - Clean, Modern Office With Video Surveillance Monitors, Managed by Friendly, Professional Storage Experts

    Safeguard Self Storage

    (10 reviews)

    So, it was my first time renting a storage unit and before I got to Safeguard, I had called a few…read moreplaces. I visited Safeguard first since it was close to me. It was clean, organized, and Christine was the person I met when I got there. She was very nice and was very patient in helping me understand the process and what I like to call "Storage Lit" was a very pleasureable experience for me. I wound up getting a rental that day and it was super easy. I highly recommend this place and will save you the leg work... the others in the White Plains area are dingy, smelly, and are old so there is lots of dust and smelly carpets. This place cannot wven compare to the others! Ask for the deals they currently have. You get a nice break in the beginning but your contract will go to regular pricing once you have determined the package you get. You will be very happy here!

    DON'T USE THESE STORAGE UNITS OR DO IT AT YOUR OWN RISK! Purchase the highest priced insurance…read morethey offer! I opted for the lowest insurance which garners you only $2,000 recovery if, in fact, you need it. Boy did I need it! That $2,000 didn't cover the bed I had to replace as my 'new bed stored there' was destroyed by rodents as was my three piece couch, the majority of my clothes, pillows, carpets, basically everything had to be tossed. I spent $300 plus a month FOR NOTHING, and management couldn't care less and would not right that wrong. The place is disgusting, in spite of how clean it looks. BUYER BE WARE!!!! Look at pictures I posted of the damage to my property on 6/2/2017. I am still reeling from it as I've been without a couch since. Awful service. Did not come through when needed, no reimbursement, absolutely nothing. No skin off their chins. DISGUSTING.

    Favor Warehouse

    Favor Warehouse

    (38 reviews)

    Non existent customer service. After countless emails and phone call attempts I was finally able to…read moreget a hold of someone on their Facebook page by literally typing a . repeatedly until someone responded. Then with out any discussion they just said "we have issued a refund" I said no I still want the items and they said they are not able to sell the products anymore even though they are still on the website. At least I got my money back. BEWARE! P.S. Screenshot of convo attached. (Only removed order number and transaction details

    The customer service at this company is so atrocious it inspired me to write my first negative…read morereview. Their system allows a customer to place an order that the company cannot process. Supposedly, somewhere on this busy website they list lead times - but not on the ordering page. Here is the sarcastic and inappropriate response I received from their customer service: "It appears that you do not wish to take any responsibility for your actions - i.e., placing an order with so little time before your event on a holiday week and not reviewing the clearly posted processing times nor our clear cancellation email - both Rush Processing and Expedited shipping were offered directly on the checkout page - processing time is highlighted twice - once in bold on the item page. By your argument, should you choose to operate your vehicle well in excess of any posted speed limit, the fault lies elsewhere since the manufacturer created a vehicle that could exceed the speed limit." A simple solution to the problem, along with an apology for the issue, would have been standard. Clearly, Favor Warehouse receives so many orders from the public that they are above treating people with normal kindness and consideration.

    StorQuest Express Self Service Storage - selfstorage - Updated May 2026

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