In less than a year my storage has gone up from $120/ month to now $318/ month. Do not rent here…read more If you move in with a special price it will only be honored for 1-2 months. I specifically asked when moving in and the girls said price could go up but not more than $50. $200 in less than a year. Horrible!!!

Needed extra space for some home furnishings in a move from NY to TN. Booked this remotely and had…read morea wonderful experience. Can't recommend them highly enough. Great location, easy access to Franklin, Cool Springs, and the surround.

Wanda guided me through everything and was very patient with me! Great customer support and great…read moreprices!

I bought a unit here that was auctioned off. This was the cleanest unit I've ever seen. The manager…read morewas great to work with.

Requested lock service, and Jared was very attentive to my request, thank you for your kindness…read morealways!

I was a customer for 2 1/2 years. Units are fine, customer service was very good…read more We started with a 10' x 20' , price increases made us change after one year to a 10' x 10'. Cancelled today because cost increases. Now pay as much for 10' x 10' as original cost of 10' x 20' , double in price. Not affordable or acceptable. That is price gouging!! Paul W.

Kathy was amazing help. Beautiful facility with lots of security. Many options for sizesread more

Kathy was very knowledgeable, and friendly. Storage units are well kept. Clean facility. Looks like…read morevery good security. Prices are reasonable.

The customer service is HORRIBLE! The property manager is very nice, the problem is that she's…read morehardly ever in the office. We have wasted more time driving back and forth to find her in the office, just to get a small task accomplished like turning in a lock or bringing in proof of insurance. Public Storage needs to make sure someone is always available to help customers during business hours. I shouldn't have to waste time and gas trying to track down the manager. I can't even get help on the phone!

This place is the best on every level. Dana at the front desk was very helpful, we were unloading…read moreour truck & she brought down a couple of carts for us. The elevators are bigger making it easier to move big items. Oh & the carts are much easier to maneuver & there quite a few of them. It's super clean and you can actually tell the a/c is on so you know your stuff will keep quite well. Excellent service!!! Now, the only thing that truly needs to change in ALL of storage & rental world is the ridiculous "stock-market pricing"! One day the price is x & then 2 days later the price has gone through to roof. This is just a legal way of gouging customers! It's infuriating!!!

I have to admit, this outfit does what it can to keep the customers happy. Within 24 hours of…read moreposting a review, I was contacted by the owner and he had one of his district managers (Kenneth) give me a call. Kenneth was very polite, and went through all of my concerns one by one. The explanation that I received as to the reason for the substantial rent increase was not that there was an increase in operating expenses, but rather "what the market could bear." Personally, I would think that getting to that higher rent would be received better by doing so via attrition, but I am not in the storage business. Regardless of the reason, Kenneth understood my frustration and offered a compromise on the price. I'd have to say that even though the rent is still going up somewhat, I am impressed with the attention that was paid to my concerns. That goes a long way in my book.

Awesome customer service from manager, Johnny Sharpe, Murfreesboro River Rock Blvd locationread more

Good location, super friendly service, but the "grounds" could use a bit of an update out back…read more Fair rates, overall good experience.

This place is convenient and meets all of my storage needs 110%. I highly recommend using this…read morefacility if you need storage. Larry, the facility manager, has been very helpful to us.

Expensive units, aggressive late fees, and customer service that's nearly nonexistent…read more Getting someone on the phone is a challenge, and when you do, don't expect much help. The overall experience feels disorganized and unprofessional. Save yourself the frustration and look elsewhere.

I've had a storage spot with Bellevue's Best Self Storage since the spring of 2023. Robyn has…read morealways been friendly, helped when I need to update my credit card, etc. I think what really stands out is the time I went in, and I was exhausted. She asked if I wanted a coffee...then said..I'll make it for you. That's how this family owned business will treat you. Five stars!