In less than a year my storage has gone up from $120/ month to now $318/ month. Do not rent here…read more If you move in with a special price it will only be honored for 1-2 months. I specifically asked when moving in and the girls said price could go up but not more than $50. $200 in less than a year. Horrible!!!

Needed extra space for some home furnishings in a move from NY to TN. Booked this remotely and had…read morea wonderful experience. Can't recommend them highly enough. Great location, easy access to Franklin, Cool Springs, and the surround.

Awesome customer service from manager, Johnny Sharpe, Murfreesboro River Rock Blvd locationread more

I met with a new manager and he was a great individual. The new manager is prior military and will…read morehelp you with anything

Not happy with someone named Claire, answering the phones lately. She asked me too many questions…read moreand then slapped the phone in my face! I will never call back there again!

Easy to deal with. First month free and prices better than anybody else around. what's not to love?read more

I needed a storage unit after clearing out my parents home and the estate sale was complete. Still…read morequality pieces and memories. Kevin was very helpful, friendly and attentive. The location was very convenient, easy access while very clean, safe and climate controlled. Definitely would recommend.

This is one of those unfortunate situations where this business has decided not to be flexible in…read morepolicy. My daughter rented a storage unit on Saturday assuming we would need it for her move into a smaller apartment. On Sunday evening we realized we would not need the unit, no promptly on Monday morning we stopped by the storage facility and explained what happened. The woman at the counter said there is no way to cancel the contract for the month. She called her husband to ask if there was an option and he said no. He was not on site to speak with me. He stated That they are keeping the $95 and there will be no refund. We never went in the unit and I am so disappointed that this company has no flexibility when someone makes an honest error. Then when she closed out the account she kept the $10 security deposit because I did not give 5 days notice. Seriously, the unit is paid for for a month and they are keeping the $10 security deposit plus the $95?? I also found out she closed it out with today's date so if my daughter wanted to use it this month she can not, even though it is paid for. I asked why she didn't mention the 5 day notice and she said , she didn't think about it. So I said please reverse the close out and I'll give you a 5 day notice now. She then took $10 out of her purse and gave it to me. So this company has my daughters $95 AND can rent the unit to someone else. In hindsight I should have canceled in a month so they can't collect twice for the same unit. I would suggest you do not do business with a company that is inflexible.

I've been using this (10x30) storage for about a year, paying $300 each month = $3,600. I liked…read morethat they were local. But when I go to move out in the middle of the month- charged me for a full month, won't prorate the month, and refuse to give refunds. You can find better for cheaper!

They have a really great location and were very professional! Will definitely do business with…read moreagain! I feel safe coming and going with an easy to remember security code. I found them online and noticed that they were very affordable as well! They are quick to respond to any needs you have regarding your unit as well!

Great rates, excellent customer service experience signing up on line with the manger calling to…read moremake sure all went well. Nice clean facility with easy access 24 hours daily.

ASHLEY was my entire experience! She is absolutely a treasure of a soul. Not only could I feel her…read moresincere smile through the phone, the joy in truly helping others is felt. I called the general cubesmart phone number 3 different times and almost none of the representatives could answer the basic questions of storage specs. Once I was transferred to the manager (Sweet Ashley) of the facility I was interested in, I was blessed with the sweetest voice. Ashely was super knowledgeable and instantaneously knew all the answers to my questions and was willing to help me find the right storage that fit my needs. She secured my space with a reservation and in the most respectful way, let me complete my paperwork in the comfort of my own timing. If it wasn't for her, my stress level would be through the roof. Please promote her to the highest position possible. She is an asset to your company and deserves the best! Above, was my first review left on Google. Fast-forward a month later, just when I thought this storage location couldn't get any better, they literally over achieve with flying colors. Every single person on this staff team is a gem. They really are more than just a cubesmart facility, they genuinely care about their customers. A small incident took place at this location and the way this ENTIRE team handled it was impressively amazing! Their customer service is top tier, but their hearts are even greater. I don't think I'll ever go to a different place ever. They are friendly, caring, and honest people. The way that they rally behind their customers is admirable. There is no task too small for this group of amazing humans to handle. They're a bunch of heroes. Shout out to Aaron & Ashley who helped us move our things when they didn't need to. I know that was a lot of extra work you gems didn't have to do. You rolled up your sleeves without hesitation & made the transition run so smoothly. Julie, Judith Karen & Sineda, Thank you for always going out of your way to keep us in the loop with all the details. For the phone calls, the emails, the friendly voices on the other end of the line & for handling any situation that rolled your way. We appreciate all of you guys more than words can describe. We couldn't be more thrilled to return to your location in the near future. As an out of towner and states away, I am worry free when leaving our belongings with you guys. You're the bestest of the bestest! We adore you guys!

This place is always clean and friendly. Phil is so helpful whenever I have questions or need help…read more The units are large and easy to get to! 24/7 access is a lifesaver.

DO NOT reserve here. You sign a CONTRACT, and they change the rate within 2 months. Then they…read moredon't respond. Oh yeah, they pay ONE DOLLAR for insurance that they ILLEGALY resell to you for 12. Cannot sell insurance without a license.

We love this storage unit Angie is very helpful and one of the sweetest people you will ever meetread more

New company, raising prices and not caring about contracts and deals in place and no one will…read moreanswer you or call you back. Awful customer service. Stay Away.