We love this storage unit Angie is very helpful and one of the sweetest people you will ever meetread more

New company, raising prices and not caring about contracts and deals in place and no one will…read moreanswer you or call you back. Awful customer service. Stay Away.

My initial experience was great, however, their website is not functioning properly to receive…read morepayments. I have called & reaching the processing center 4 times trying to get resolution & not have to pay the $3.95 processing fee. I've finally paid it.. as I don't want to incur a late fee as well. I have wasted so much time trying to pay my payment. This is unacceptable.

Metro Self Storage has been absolutely amazing. From our rainy day move-in to our move-out day when…read moreour movers flaked, Taylor and the staff helped us every step of the way. They always greeted us warmly and helped resolve any/all issues (all of which weren't caused by them, but they helped anyway!) The facility was always clean, well lit, and easily accessed. I'd recommend them to anyone and everyone needing storage. I can't imagine there being a better facility in the greater Nashville area.

Good location, super friendly service, but the "grounds" could use a bit of an update out back…read more Fair rates, overall good experience.

This place is convenient and meets all of my storage needs 110%. I highly recommend using this…read morefacility if you need storage. Larry, the facility manager, has been very helpful to us.

Been storing a lot of extra household items here for almost 6 months now and haven't had any…read moreproblems. It was easy to find a climate controlled unit and while we have only talked to someone at the office once, she was friendly and responsive.

Nice place, but they lock you out of the public bathrooms after the office closes- even though the…read morerestroom is in the storage area! Terrible.

Kathy was a delight! Provided me all the answers to any of my questions. My move-in process for my…read moretruck and trailer was seamless and simple. She's very thorough and helpful! Definitely recommend speaking with her when deciding on your storage needs.

Kathy was very knowledgeable, and friendly. Storage units are well kept. Clean facility. Looks like…read morevery good security. Prices are reasonable.

I've rented from U-Haul for years and have generally had positive experiences, but my experience at…read morethis location was by far the worst. The staff was incredibly rude, dismissive, and showed very little concern for customer service. I left feeling frustrated and disrespected. I sincerely hope management addresses this and that future customers are treated with more kindness and professionalism.

Went in here to buy some moving supplies and needed a few mattress bags. The gentleman working the…read morecounter was so kind and genuinely helpful. I was about to buy some more expensive ones and he actually suggested slightly cheaper ones and explained why they would work better for my needs. To me, that is customer service, sacrificing a few dollars to make sure the customer is taken care of. I'm moving away from this location so likely won't be back, but I definitely recommend them if you have any moving needs at all. Thank you guys, I appreciate your help!

Juston was so helpful and kind and it's a beautiful property! The process of setting up my rental…read morewas smooth and easy. Call Juston!

Our public storage rent went up almost $30 without ANY notice!! We messaged them and they told us…read moreit's subject to change month to month and there's nothing we can do about it. We will be looking for a different unit to move our things to. Our unit is not anything special nor is it big at all. Ridiculous and terrible customer service or explanation.

In less than a year my storage has gone up from $120/ month to now $318/ month. Do not rent here…read more If you move in with a special price it will only be honored for 1-2 months. I specifically asked when moving in and the girls said price could go up but not more than $50. $200 in less than a year. Horrible!!!

Needed extra space for some home furnishings in a move from NY to TN. Booked this remotely and had…read morea wonderful experience. Can't recommend them highly enough. Great location, easy access to Franklin, Cool Springs, and the surround.

DO NOT STORE YOUR STUFF WITH THIS COMPANY!! I have been at…read morethis storage facility for years. Since Extra Space Storage bought it from Cool Springs Self Storage 2 years ago the rent has increased 2 or 3 times. Received another notice today the rent is again increasing and this time by $100 dollars. I was told that if they moved someone new in that they could get more than I'm paying so they would like me to move out. Rent from any other company- there are LOTS of storage places in Cool Springs!!

Great facility. The manager, Destiny, is lovely! I would not hesitate to store here again.read more