We love this storage unit Angie is very helpful and one of the sweetest people you will ever meetread more

New company, raising prices and not caring about contracts and deals in place and no one will…read moreanswer you or call you back. Awful customer service. Stay Away.

My initial experience was great, however, their website is not functioning properly to receive…read morepayments. I have called & reaching the processing center 4 times trying to get resolution & not have to pay the $3.95 processing fee. I've finally paid it.. as I don't want to incur a late fee as well. I have wasted so much time trying to pay my payment. This is unacceptable.

Metro Self Storage has been absolutely amazing. From our rainy day move-in to our move-out day when…read moreour movers flaked, Taylor and the staff helped us every step of the way. They always greeted us warmly and helped resolve any/all issues (all of which weren't caused by them, but they helped anyway!) The facility was always clean, well lit, and easily accessed. I'd recommend them to anyone and everyone needing storage. I can't imagine there being a better facility in the greater Nashville area.

Been storing a lot of extra household items here for almost 6 months now and haven't had any…read moreproblems. It was easy to find a climate controlled unit and while we have only talked to someone at the office once, she was friendly and responsive.

Nice place, but they lock you out of the public bathrooms after the office closes- even though the…read morerestroom is in the storage area! Terrible.

Kathy was very knowledgeable, and friendly. Storage units are well kept. Clean facility. Looks like…read morevery good security. Prices are reasonable.

I have been using this storage unit for a couple of years…read more It's a very clean facility and the people that work there are always friendly and helpful.

The customer service is HORRIBLE! The property manager is very nice, the problem is that she's…read morehardly ever in the office. We have wasted more time driving back and forth to find her in the office, just to get a small task accomplished like turning in a lock or bringing in proof of insurance. Public Storage needs to make sure someone is always available to help customers during business hours. I shouldn't have to waste time and gas trying to track down the manager. I can't even get help on the phone!

This place is the best on every level. Dana at the front desk was very helpful, we were unloading…read moreour truck & she brought down a couple of carts for us. The elevators are bigger making it easier to move big items. Oh & the carts are much easier to maneuver & there quite a few of them. It's super clean and you can actually tell the a/c is on so you know your stuff will keep quite well. Excellent service!!! Now, the only thing that truly needs to change in ALL of storage & rental world is the ridiculous "stock-market pricing"! One day the price is x & then 2 days later the price has gone through to roof. This is just a legal way of gouging customers! It's infuriating!!!

Don't bother trying to get your propane tank refilled here. We have been here multiple times and…read moreleft with the same result each time. No one ever comes to help us and when we go to seek help, they tell us that they are understaffed and to come back in a couple of hours. Terrible service, do not recommend. We will not be returning.

Went in here to buy some moving supplies and needed a few mattress bags. The gentleman working the…read morecounter was so kind and genuinely helpful. I was about to buy some more expensive ones and he actually suggested slightly cheaper ones and explained why they would work better for my needs. To me, that is customer service, sacrificing a few dollars to make sure the customer is taken care of. I'm moving away from this location so likely won't be back, but I definitely recommend them if you have any moving needs at all. Thank you guys, I appreciate your help!

Our public storage rent went up almost $30 without ANY notice!! We messaged them and they told us…read moreit's subject to change month to month and there's nothing we can do about it. We will be looking for a different unit to move our things to. Our unit is not anything special nor is it big at all. Ridiculous and terrible customer service or explanation.

I had been a customer here for years, storing my RV. This facility went through an ownership…read morechange and Public Storage has raised the rent to an unacceptable amount. In addition, although they tout gated security, one of the gates is constantly open, hence no security. The rate increase for simply parking an RV there is ridiculous. I found a less expensive site nearby.

In less than a year my storage has gone up from $120/ month to now $318/ month. Do not rent here…read more If you move in with a special price it will only be honored for 1-2 months. I specifically asked when moving in and the girls said price could go up but not more than $50. $200 in less than a year. Horrible!!!

Tina the store manager was absolutely amazing and such a God send!! I have had a nightmare cross…read morecountry move and the driver who was delivering was saying he couldn't deliver my stuff to this storage facility. Tina walked him through exactly how to get the 18 wheeler in and also took a stand with them to not charge me extra. I am truly beyond grateful!! ~ Tanya

DO NOT STORE YOUR STUFF WITH THIS COMPANY!! I have been at…read morethis storage facility for years. Since Extra Space Storage bought it from Cool Springs Self Storage 2 years ago the rent has increased 2 or 3 times. Received another notice today the rent is again increasing and this time by $100 dollars. I was told that if they moved someone new in that they could get more than I'm paying so they would like me to move out. Rent from any other company- there are LOTS of storage places in Cool Springs!!

Great facility. The manager, Destiny, is lovely! I would not hesitate to store here again.read more