We used Storm Smart for the installation of storm shutters and the replacement of a triple slider door in our home. They were professional and communicated well. Love the products. Installation was quick, clean and beautifully done. Even cleaned up before they left. I will certainly use them again. read more

Just got off the phone with Storm Smart customer service. Not very service oriented. Phone rep indicated that I would have to pay a $165 service call charge in advance to hold an appointment for June 8, 2026. Who charges for service calls in advance besides no one. Big red flag. Can you say textbook fraud behavior. She transfers me to a supervisor. She was out right rude. Bottom line, no pay for service in advance equals no service. How is this company in business. Run the other way from these people. Speaking strictly as a bank executive that deals with people and financial transactions continuously....just not like this. read more

I strongly advise against using Storm Smart. Our experience has been extremely frustrating from start to finish. We worked with estimator Robb, who assured us that all storm shutters being removed would include proper patchwork and painting. We paid extra for this service, and it was never completed. We were also told, by Robb, that the one storm shutter we were keeping (for our front door) should be moved out of the way for the window replacement above it--which we did. However, the installer failed to install the new window flush. He admitted the shutter would now need to be either padded out or completely reinstalled. He asked us if we wanted him to reinstall the window flush, or promised a supervisor would be calling to have someone come out to pad out the storm shutter. We chose the later. The first person they sent couldn't properly measure. The second person measured, but after that, we heard nothing. Despite sending over ten emails and making numerous calls to our project manager, Alejandro, we received no response--only many promises that a supervisor would call (which they never did) only to find out recently, he is now "on vacation." Meanwhile, our HOA has now warned us that our home's unfinished appearance (missing stucco repairs and paint) will result in fines of $250 per week starting next week. Only after persistent follow-ups did a supervisor, Roxanne, finally contact us today. Instead of resolving the issue, she claimed we had been informed this might happen (by Robb)--which is completely untrue (we have the conversation recorded, and this supposed note is not in the contract). She then stated that fixing their mistake would cost us an additional $2,400 and that she had emailed me an invoice (which she only did after I got off the phone with her). This is unacceptable. The company failed to deliver services we paid for, made installation errors, delayed communication, and is now attempting to charge us more to correct their own mistakes. Save yourself the time, money, and stress--choose another company. We are now pursuing legal action to resolve this matter. read more

Storm Smart - This is there finished work!!!! - Door Sales/Installation Near Me - Fort Myers, Florida

Storm Smart installed 4 windows and a lanai screen in my home. One of the window frames has cracked. We have never even opened this window. This company does not back it's workmanship or product. They want to charge a service call fee to look at the cracked window and if it is in need of replacement they will charge me labor by the hour. The won't even come here unless I pay for the service call in advance. I do not think a window frame is intended to last only 3 years. Shame on Storm Smart. Stay away. Also, I asked for a call back from a supervisor which I never got and had to follow up myself. It it abundantly clear they take great pleasure in telling you the warranty is for 1 year. They must have conducted a study to see how long it takes for the product to break. read more

Storm Smart - STARTING TO CRACK ON OTHER SIDE - Door Sales/Installation Near Me - Fort Myers, Florida

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absolutely a terrible company after they get your money! I got a hurricane shutter had to 5 service calls and it still doesn't work so I called a supervisor 3 times and no call back! now they can come and get this piece of crap and give my money back!!! read more

I spent $15,000 on a bug screen 1.5 yrs ago that has never worked correctly since day one. After several videos and conversations with their tech it has now stopped working completely. And to get it looked at they are charging me $165 for diagnostics. Unfortunately they don't have any of my past complaints on file so their tech never communicated back to them and I am left holding the bag. I will never use this company again. read more

My wife and I installed 5 new Storm Smart windows in our condo in November, 2023. As this is our vacation home, we are not there full time, usually only in Feb & March each year. Since the installation, I would estimate the windows have been opened less than 10 times total. This year, upon arrival and while trying to open the windows to clean them, I noticed that one (1) would not open evenly, and another was very difficult to open. Upon inspection, I noticed that one of the rollers on one of the windows was completely broken off, and the other could not be adjusted. I contacted Storm Smart and explained the issue completely, i.e. both windows needed new rollers. I set up a service appointment and was assured the tech could repair during the visit as they had rollers on the truck. Despite the window parts still being under warranty, I had to pay $165 to set up the service call itself. The tech arrived on time for the service call and inspected the windows, determining that the rollers indeed needed to be replaced as I indicated. However, they DO NOT have replacement rollers on the truck so they would need to get from their facility, as well as come back with another tech to replace the rollers at an additional charge of $165 each! I contacted the service number to schedule a second visit and express my frustration that the tech was not able to repair during the first visit despite the assurances that he would be able to. Nonetheless, I set up the second appointment during that call and was never told I needed to again advance pay anything. On the morning of the scheduled second appointment, I received an email regarding payment. I contacted them by phone as the invoice sent was the same invoice from the first payment that I had previously paid. The representative was quite possibly the rudest customer service rep I have ever encountered. She indicated that despite my concerns that the billed invoice was already paid, she would cancel the tech that was already on his way unless I pre-paid again. I issued payment and one tech arrived, despite him telling me this was a 2 person job. He was ultimately able to repair the rollers himself. Upon inspection, the rollers themselves are metal (I was concerned they were plastic or nylon given how fast they wore out), but the housing they attach to are plastic and the tech explained they wear out quite quickly in the Florida climate! This would have been good to know prior to the installation. I would not recommend this company for their service as well as the quality of parts incorporated into the windows. While the tech was professional, the billing representative was extremely rude, even refusing to transfer my call to her supervisor; she just kept threatening to cancel the driver already in route. It is only due to the tech himself that I give this a "2 star rating" vs. rating them a "1". Moreover, to spend $330 to replace warrantied parts on windows less than 3 years old is shocking. read more

I have Storm Smart shutters on my house. I had 1 of 5 second floor shutters that were stuck. They sent out a technician on 2 occasions who proceeded to break 3 more. Yes they charge for their service calls and they have technicians who can't fix anything. They don't respond to phone calls or emails! DO NOT BUY STORMSMART SHUTTERS - STAY AWAY read more

Absolutely horrible experience with this company, a good them at all costs. My project first was quoted as a 2 day install, then moved to a 4 day install, and was delayed to a 6 day install. With multiple cancellations and rescheduling. Predatory financing terms, that allow them to leave you high and dry with parts left on your property after county inspection. Countless times throughout the experience I was told one thing by an individual, than another from a different person - in regards to both the installation, and financing. Completely untrustworthy, nasty customer service staff. No communication or accountability with shutter installers. Unreachable sales associate, who everyone passes the responsibility to. When I brought my concerns up too customer service, they threatened and pulled my financing for my project. After the shutters were installed the scaffolding was left on my property, blocking my driveway for 4 days additional. One of the shutters broke not even an hour after the technicians left. If I could I wouldve gone for a different company altogether. Don't trust other reviews, avoid at all costs. read more

About 3 years ago I purchased 2 roll-down hurricane curtains on two different properties. The cost was over $20,000 for both. All went well and I had no complaints although I have seen others had problems. Recently I misplaced one of the small remotes. I called a Storm Smart office 3-4 times and was told one would be sent to me. Nothing was sent. The last contact gave me the phone number of the parts department. I was waiting for 20-30 minutes three times but offered a call back on the 3 occasions. I left my number but never received a returned call. I finally got through today. I told her that I lost one of the small remotes. She said one could be sent to me for $50. I could pick one up at the parts department which is a 45-60 minute drive each way. I complained that this is not a good service for a customer who purchased $20,000. She said "I didn't lose the remote, you did". I would not recommend to anyone to purchase costly merchandise from Storm Smart. In case you have a bigger problem than I did, don't plan on a sympathetic associate. If they let this representative to speak to a customer like I experienced, Be aware if you have a more serious issue. Tim D. read more

Zero customer service After 3-4 years the shutters do not operate properly , the shutters won't fully close. There are no trouble shooting guides on the web site or FAQ regarding the operation of the shutters. When you call for service the representative tells you someone will call you in 7-10 business days . This is absurd, 7-10 just to return a call. read more

Don't use storm smart for anything! We had three hurricane curtains installed on our lanai and not long after the one year warranty period they began to fail. Two of the curtains wouldn't stay in the tracks and had to be replaced. I had to pay for the labor for replacement. On one occasion they sent an estimate for the labor for three technicians for one hour at $495 to which I agreed. When they came to do the work they only sent two technicians and they struggled unable to lift the heavy curtain. After watching this for quite a while I got my ladder and went out and assisted them in installing the curtain. Afterward Storm Smart sent an invoice for $660 ( two technicians for 2 hours). I appealed this and was rudely told to pay the $660 which I did. This was after I ended up being the third technician. It would not have taken two hours had they done what they originally estimated and told me. read more

We have a 2-story with 10 foor ceilings, and a large picture window high up above the front door. Got tired of climbing on ladders with plywood. I was a little concerned about how it would look, but it is totally non noticeable and if anything is attractive. the HOA approved. The mechanical workings and installation are of very high quality and engineering and are state of the art.. Its really nice to have the push-button drop down protection. The team at Stormstart was responsive and effective. Dan Lorch MD read more

From first meeting with salesman to installers all was good. Did have one small issue and it was taken care of the next day.

They are the absolute worst company. They spilled oil and tar over all my brand new furniture. They have never corrected the problem. Never ever use them read more

Before we got to Florida this winter, I called storm Smart in advance in late January. They never returned my call. I called again and they said they would call me in 10 days or less. It's now been two weeks and still no call after reading the reviews here on Yelp. It's understandable. I did call to get a quote on storm hurricane windows and they got here within 48 hours. Seems if they can sell something they're Johnny on the spot, but if they have to fix something that they installed, they have no interest. Just look at the reviews they have 90 and only have a two out of five star rating. Pretty simple avoid this company. read more

i had storm shutters installed over a year ago. they have never worked and been repaired and replaced over 10 times. this company is awful. product is junk. STAY AWAY!!! i am now preparing a lawsuit to get a refund after they ignored my requests. DO NOT USE THIS COMPANY!!!!!! read more

Service after the sale is really bad. Five years ago our hurricane screen with remote was installed, and we were very happy. We even recommended the company to friends who used Storm Smart. However, we will not recommend the company again (not because of an inferior product), but because the service after the sale is difficult. First, it took a while for a scheduler to call me. Then after I did get on the schedule, I now have to wait 6 weeks for a service rep to come to fix the problem. And third, the big Risk is I had to pay $165 today to insure that they will show up!!!! I paid the $165 for service that I have not yet received. What else can I do?? Needless to say, I will not recommend Storm Smart to friends in the future. read more

Installation was done on April 2024 one panel did not worked. After several calls and holding the last payment they came back on January of 2025 and determined that the screen was the wrong size and they order the new one which took a little over 2 weeks to get it installed. We began to have issues again in August with that panel and they did not wanted to warranty the guarantee because they said it was over eventhough the correct panel had been install in January 2025. It is a hassle to deal with customer service and they do not stand behind their product or installation. They make appointment and then they do not show up. I DO NOT RECOMMEND THEM. Save yourself the hassle and find another company. read more

i have been waiting three years for them to finish the job.they are suing me for a job that " still" is not done

*********Beware Storm Smart Shutters********** Below are eight photographs of Storm Smart electric roll down shutters. When I was looking for shutters, I took the word of a satisfied Storm Smart customer before buying. I had three goals intended when purchasing the shutters as I explained to your salesman. Number one, keep the water out of the lanai when it rained. Number two, use as a sun shade in the afternoon as to be able enjoy the lanai. Number three and least important due to the location was hurricane wind protection. I was assured by your salesman that your screen was the best on the market. He showed me pictures of tight screen installations. He showed a picture of a neighboring screen that he said was inferior quality and installation.. It was all wrinkled just like the ones you installed on my home. As for my intended goals when purchasing the shutters, number one, water blew in whenever rained. Thus depending upon the wind, soaking everything on the lanai. Number two failed miserably. Yes the shutter did serve as a sunscreen. That said, the distortion in the screen was so bad, it would not only nauseate you but give you vertigo. This made the lanai unusable with the shutters down. Thus failing one of our primary goals. Not sure how to handle the situation, I decided to check the Internet for reviews. Had I checked reviews, I never would've ordered shutters from Storm Smart. One list of reviews was nine pages of 82 reviews total. Almost all were negative. The reviews primarily dealt with service. There was not much good said about Storm Smart service. Now, this brings me to the question of how we resolve this unacceptable situation. It's my opinion that the screens need to be replaced professionally with a product that meets my needs. Sent emails including to CEO Scot Burris. Never answered‼ read more

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Requested service for a broken shutter on December 2nd. Followed up on December 16th. still no call back. Followed up again on 12/18. Storm Smart are very good at selling you their system, which is excellent btw, but they don't seem too interested in repair and after sales service. I expected better from them. read more

Storm Smart came highly recommended-and I'm happy to say they exceeded expectations!!

I am VERY unhappy with service from this company. Their salesperson recommended an install with one shutter on the lanai on the outside and the other on the inside. He did not show us what that would look like. It looks TERRIBLE. They are recommending an install on the inside because it is easier for them to install. Nobody wants to spend 10k and have it look like crap. We told Storm Smart the day of the install we are not happy and want both shutters on the outside. They hymm and haw and transfer us around and promise callbacks. After more than 3 weeks they are NON RESPONSIVE and we are livid. Do not use this company! read more

Get in line now .. there is a queue. Worth the wait and am impressed with the entire team . There is a wait time as they are clearly the best and most professional at what they can do . They love a challenge. We had a fairly large project and storm smart met the challenge. Thanks to Matthew and John for the patience I was shown. Thanks to LJ as well , true to his word. I was insecure as a first time client but, I had reassurance from the team all the way . I'm very happy with the results. Aesthetics are all they said they would be . read more

The installation and product seemed good but I developed a problem after a couple of years. Tomorrow will be my fourth call in over 2 weeks to try to get someone to do service. The last call which went nowhere was over 20 minutes. I asked for the supervisor finally who was not available. I would go elsewhere. read more

5 to 6 week delay to get any service. Strongly consider other options before using this company read more

We used Storm Smart at our other home. Were pleased. We moved and had them install storm shades at our new home. We have had nothing but continual problems since they were installed. Not the same company they used to be. Shades don't roll, get stuck, need to manually be pushed all the way to the floor to fully close. They have serviced these shades at least 3 times and still they are not functioning properly. Very disappointed. Nathaniel Ritter read more

We have panels, canvas screens and traditional accordion shutters on our house. They all do a good job. HOWEVER, the accordion shutters are an incredible pain to clean. Once a year I wash and lube them with silicon. But when Stormsmart installed them they neglected to put in drain holes. Therefore when you wash them a large amount of water collects in the tracks and in the frame and is incredibly difficult to dry out. Letting it dry naturally would take weeks or months, causing algae, mold and a breed ground for mosquitoes. The only thing that comes close to working is to take a leaf blower and literally "blow dry" the aluminum. This creates an incredibly large amount of work that could have easily been solved by simply adding a drain hole or 2. I've contacted Stormsmart a few times over the years for a solution, but to no avail. I recommend against buying these shutters unless the installer makes some provisions for drainage read more

They will not call you back so you can set up a service appointment I have filled out their online form twice and the first time they called me back and told me service would call in about a week and half after 3 weeks sent another online form but they have not reached out yet. This has been going on since 8/30. Save your money and do not use storm smart read more

We had the storm smart shutters installed and have had nothing but issues with them since! They will not close completely and although they replaced them they still will not close. Also their service is horrible! They make appointments and then cancel the day of the scheduled appointment this has happened 4 out of the last 4 times we have had them scheduled to come out! They charge a premium however don't stand behind their product! Definitely wouldn't recommend them at all..find another company! read more

My review is about service. I had hurricane doors installed a few months ago. All went well and the doors were fine. Unfortunately a contractor put a hole in the fabric of one of the doors and it needs to be repaired. I've been trying for 6 weeks to get Storm Smart to schedule a repair. I have called repeatedly. No one at Storm Smart will return my calls. I'm not sure what the problem is, but I never would have used Storm Smart if I knew they don't stand behind their product or brand. read more

1 star Not Good rating generous. Two of four screens not functioning correctley. 3-4 years old. Not rolling down fully, rolling up and motor will not stop, not rolling down evenly to lanai surface. Called for service call, confirmed early pm 12 - 2. $165 just to show up. Agent arrives at 5:10 pm. Speaks little if any english. I explained problems and service tech nods but I know he has no idea what i am saying. He says lot of sun and heat in cryptic linguistics, tells me screens are "fluffy???". "Need to reset rails, 3 hours at 165 per hour." WTF??? this is florida, who doesn't have sun and heat??? Told him to beat it, I will call manager tomorrow to discuss. read more

After 15 months after having storm smart in stall our hurricane slides. STILL not satisfied with the sliders. Damaged. Trying to say it was not like that when installed. Scratching, miss colored. Yes they did send a supervisor out to investigate. He had no interest in hearing what we had to say. I don't think he even looked my husband in the eye when talking to him . Terrible company. I would Never recommend them to anyone. Oh yes I remember the sales women saying they were not kind of a customer. Wrong.... read more

I moved to Florida two years ago as a newcomer. I wanted to install storm windows to protect my home. I called Storm Smart they promised much and did not deliver. Before the hurricane Ian came, I was having a problem with my door gasket. I notified them, and after two months they showed up and they said "I don't have the gasket with me. I will have to get it and come back." A month later I received a bill they wanted to charge me $260 to replace the gasket. I only used it a few times, and the problem came. at this point it's either a defect in their material or improper installation. This is not an honest company, and I do not trust them. PS after complaining to them regarding this, they have yet to contact me. read more

We had Storm Smart shutters installed in December 2022. The shutters work great. The inspection was completed and a screw was missing in one of the panels. The finishing work has also never been completed. It is now March of 2023 and we have reached out to "Storm Smart" multiple times. Someone is supposed to be "right out to complete the job" We are still waiting. The product is great but the customer service is poor, especially once they have been paid! read more

Storm Smart - Plugs were never installed - Door Sales/Installation Near Me - Fort Myers, Florida

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We had Storm Smart install Roll Down Screens on our lanai six months ago, after extensive use they are the best investment we made to protect our outdoor area. They help keep our lanai clear of rain and Debrie. Our whole experience with Storm Smart from sales presentation to precision installation has been a pleasure. Thank You Storm Smart, your first class read more

Storm Smart - Door Sales/Installation Near Me - Fort Myers, Florida

Oh yes- about 5 years ago the company was wonderful and they probably still like expensive installations. BUT NO REGARD FOR SERVING CUSTOMERS WHO NEED REPAIRS!! I join in with the other reviews- I was to have my Screen repaired on December 14 which was about 5 weeks before and then after being told I would have a service man at my house between 2-4, I got a call at 3:30 saying they weren't coming!! Their installation went long. Ok- can you come Tomorrow? Oh no/ have to reschedule service!!! No call from them but I called today and was told February 9 !!!!! I don't know what is going on but I am going to try and reach the CEO Scot Burris. What do you have to do to get good customer service! I would recommend any other company to install because you will not be a priority after they are done! read more

Storm Smart, installed storm shades that are supposed to keep out 98% of storm wind and rain on patio, less than 1 year ago, and the netting they use is defective! Does NOT work for thousands and thousands of dollars!!!! Would not recommend!!!!!! read more

I am starting to notice severalI ads for storm shutters perhaps getting ready for the hurricanes season. IEm going to guess it was six years ago and your company installed two motorized hurricane screens for us. We were so pleased with their looks and ease of operation. Every time we had friends over I would have to show them the screens and how they operated. We still have friends over and I still show them the shades but leave off the part About how happy we are with your service. After the sale. Along comes Ian the hurricane I sat outside for quite a while with the shades lowered and just watching the wind and the rain pouring down in the middle of the night, I heard a loud noise which sounded like someone banged on the side of the house with a baseball bat. It didn't take long before that sound doubled the noise. As a side note, I have suffered from PTSD since Vietnam, and if you Want to trigger a flashback get woken up up in the middle of the night in the dark hearing that loud noise As soon as daylight approached and the winds and rain slowed I went outside to see if I could see what was At the bottom of the screen there were two retainers one on each side. That holds the screen to the rails. I waited a few days to call your store. I just felt from the time she answered My call under her breath. she was calling me every name in the book But as polite as she could be she began to explain the process. My name would be on a list she had no idea how long it would that. Because you were taking care of your customers I am not sure if she forgot I was a customer who already spent several thousand dollars with your company. As our conversation continued she was getting less patient with me she then told me I was on a list they would call me and the charge would be 125.00 to come out and she said Goodbye. I'd like your assistance in being able to finish my review of your company and your products as well as your customer care beyond the sale. I didn't then and still don't think I should be charged anything when I told her what the problem was. going to guess it six years ago and your company installed two motorized hurricane screens for us. We were so pleased in their looks and ease of operation. Every time we had friends over I would have to show them the screens and how they operated. We still have friends over and I still show them the shades but leave off the part About how happy we are with your service. After the sale. Along comes Ian the hurricane I sat outside for quite awhile with the shades lowered and just watching the wind and the rain pouring down in the middle of the night, I heard a loud noise which sounded like someone was banger on the side of the house with a baseball bat. It didn't take long before that sound doubled the noise. As a side note I suffer from PTSD since Vietnam and if you Want to trigger a flashback get woke up in the middle of the in dark hearing that loud noise As soon as daylight approached and the winds and rain slowed I went outside to see if I could see what's At the bottom of the screen there are two retainers one on each side. That hold the screen to the the rails. I waited few days to call your store. I just felt from the time she answered My call under her breath. she was calling me every name in the book But as polite as she could be she began to explain the prosess would be. My name would be on a list she had no idea how long it would that. Because you were taking care of your customers I am not sure if she forgot I was a customer who already spent several thousands dollars with you company. As our conversation continued she was getting less patient with me she then told me I was on a list they would call me and the charge would by 125.00 to come out and she said Good bye. i'd like your assistance in being able to finish my review with your companyI and your products as well as your customer care beyond the sale. I did not then and still don't think I should be charged anything when I told her what the problem was. Thank you Roger Rickert 941-88-2100 Vetvietnam11b@comcast.net read more