As a company, we were just made aware of this review on YELP, which explains the delay in responding. Therefore the following is the formal response and position of Clear Choice USA of Southwest Florida to the review by Donna M. As a family owned business, with thousands of customers throughout southwest Florida, the company emphatically disputes the review as disingenuous and untruthful. The customer was dishonest, disrespectful, abusive, profane/cursing to our installers, as well as our office staff. We aren't sure how people are treated up north, but in southwest Florida, we do not tolerate abuse, therefore we will not accept our employees being mistreated. The install staff, including the production manager, was on site and communicated with the homeowner the entire process. Due to the fact that the property is a rental property that was being remodeled, we believe the homeowner, husband and wife, did not communicate properly with each other. Furthermore, the customer continued to create self inflicted problems by removing the product certification labels before the inspection, therefore causing the inspection to fail. Customer continued their dishonesty stating there was none on the product, or insinuating we removed them. Due to the stringent codes in Florida, the manufacturer cannot send a product without the proper labeling, everyone in the industry, including the building department unequivocally knows this, and knows the customers response was entirely false. Our manufacturer builds millions of units per year, and our company installs several thousand units per year, and in the entire history of our business, not one single instance has the manufacturer sent out a product without the proper labeling, nor have our installers removed the label due to the fact both parties know that we are not allowed by Florida Building Code to do so. At some point, the above customer will be required to close out the inspection and cannot do so do to their carelessness with handling the product. At this point, due to their consistent demonstration of dishonesty and abuse of our personnel, our company will not be of assistance. We have always treated all of our customers with the utmost integrity and respect which is demonstrated with our impeccable rating. The is 100% an instance where the customer is not always right, and again, our principles will not stand for allowing our personnel to be abused. read more
