I spoke with the owner of this business about storage space and he was very helpful and spent time…read moremaking sure my questions were answered and my site visit was prompt. Nice job.

From the owner: We offer a variety of storage services. Indoor self-storage units in a range of sizes as well as…read moreoutdoor vehicle storage. Book now online to save up to 50% off our standard monthly rate.

OK, before anyone freaks out here with the 5-star review, I hired these guys to move about 600 sqft…read moreof oak flooring (~1,800 pounds) from my garage to the room above my garage. No packing, wrapping, boxing, or prep work required. Just the stairmaster-from-hell. And they had to be careful not to damage the walls going up a stairway with a U-turn landing while carrying 60 lb bundles of 7' flooring. The two gentlemen they sent were great, got to work right away, and moved the entire batch in exactly one hour. I could not be happier. My back REALLY could not be happier (I moved the first 600 sqft myself and am still paying the price). Zero complaints, good hard but careful work. I will give you a caution when you set this up. The first estimate you get will be nice and low. As you move through the system, times and costs will grow. Gently remind them of the original quote for # of hours, minimum travel time, materials, etc. that you received. I did and they honored their original estimate. They had added a materials charge which I had them remove (giving them the benefit of the doubt, it's a large-ish company and whoever was processing my final invoice probably didn't get read-on to what the job entailed). So, no vases to pack, no mattresses to move, hence I can't judge them on that. But they accommodated my schedule, came when they said they would, did a great job, and charged me the amount I was promised. I would absolutely use them again for this type of job. My back agrees.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

Our service at Guardian Storage Shadyside was the best!! They have been great at answering my…read morequestions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit.

Every person working here is amazing. They were our first contacts after planning the move to…read morePittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!!

I needed a temporary storage solution to bridge the gap between apartment rentals for my daughter…read more Javon provided great service over the phone- we live 5 hours away from Pittsburgh. When we arrived at the location, he took us on a tour showing us where our unit was located. Highly recommend this location for your storage needs. Outstanding service. Great property!

I had a wonderful experience at Guardian Storage. This was my first time renting a storage unit and…read moreit was the easiest process! We spoke with John and he even backed in our U-Haul for us. So helpful! I'm so happy I picked this location. It's clean and safe.

First let me say that my rating reflects almost solely on the manager Benjamin Richert at the North…read moreHills location. The contents of our storage unit were sold literally 3 hours after we were due to pay up our bill. I am not disputing that we were delinquent in payment and that selling the contents is their policy. What I am completely distraught about however is that the manager showed no sign of decency or compassion when I pleaded with him to contact the buyer for us so that I could potentially purchase back some of the contents that had personal value from my deceased mother. He basically all but shoved us out the door. I even asked if I could speak with his supervisor and he would not even give me that information telling me that it was none of my business. I am going to continue to try as this has huge sentimental meaning to me. Please be wary of this business if you are considering their storage facility. I understand it is a business but when you are dealing with personal items that a buyer will potentially discard some show of compassion would not be too much to ask..

I stored household items here recently. The unit ended up having mice so I moved out. When we…read morecanceled because of rodents they did nothing.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

On time, courteous, quicker than estimated, which was also less expensive (but we had everything…read moreboxed and laid out). A good crew. All together, a good experience at a stressful time.

Great customer service and friendly staff. The units are clean and staff is helpful - 85 characters…read moreare needed I'm not sure what else to say. They have moving truck and flat beds to help move your suff

Awesome service! Great storage units with easy access. Climate controlled, freight elevators…read moreWonderful staff!

General Manager Nelson was not helpful at all and was rude and condescending to customers. We…read morecleared our unit on Thursday(still paying for our unit) and returned on Sat to "check out " and end our contract. We went to unit to take a pic as instructed and saw our unit tagged "ready for next customer" before we had even communicated that we were ready to cancell our agreement. General Nelson was condescending and telling us we didn't do it the right way or we didn't understand. clearly we weren't ready to end our contract yet until we went to leasing office so why was it tagged if we hadn't checked out. Horrible experience due to mgmt and will find other places to give our business to. Instead of being condescending and rude he could have just went thru the check out process and said no problem at all , have a great day and gave us our receipt. Needless to say I will not be recommending this place on local campus fb pages.

I have used U-Haul before and they are normally pretty standard and unsurprising. This particular…read moreU-Haul was good too but I didn't like the way owner/staff spoke with me. I enquired if I can pick up the U-Haul in the afternoon and return it by midnight and she rudely declined that. I can understand that it could not be possible but I didn't like the tone in which she responded. I could however see that she was treating other "local" customers well (calling them hon and sweety). So, maybe a bit of discrimination there. I just wanted to take the U-Haul and get out of there. Next time I need a U-Haul, I will probably avoid this location if possible purely because of the rudeness of the staff/owner. Services were good as it is on any other U-Haul location.

I went into the store in person, and I placed a reservation for a motorcycle trailer for pickup the…read morenext day. They booked the reservation (email confirmation received) and the inspected my truck to ensure it was OK to tow the trailer. The next day I arrived at my appointed time to pick up my trailer. The person at the counter starts interrogating me and demanding additional information before she'll rent me the trailer. Now, perhaps I should have just made up a fictitious "second contact", etc., but that seems ridiculous. I offered to let them charge the ENTIRE VALUE of the trailer to my credit card as a deposit, but they still refused, and subsequently refused to honor my reservation. Nice!! Interestingly, I tried to review them on their own website, but their system won't let me do that. See photo below. Nice way to inflate your ratings- refuse service to people and then deny them the ability to tell people. Section 230 of the CDA makes companies liable when they engage in viewpoint filtering like this...

Avoid this business…read more Literally never met people working at a company more rude and disrespectful. Angry tone, a lot of attitude, clearly hate working in this office. Everyone (esp Braydon P.) speak to their customers very very poorly. The treatment here is so bad that I will be taking the time to escalate to corporate.