First let me say that my rating reflects almost solely on the manager Benjamin Richert at the North Hills location. The contents of our storage unit were sold literally 3 hours after we were due to pay up our bill. I am not disputing that we were delinquent in payment and that selling the contents is their policy. What I am completely distraught about however is that the manager showed no sign of decency or compassion when I pleaded with him to contact the buyer for us so that I could potentially purchase back some of the contents that had personal value from my deceased mother. He basically all but shoved us out the door. I even asked if I could speak with his supervisor and he would not even give me that information telling me that it was none of my business. I am going to continue to try as this has huge sentimental meaning to me. Please be wary of this business if you are considering their storage facility. I understand it is a business but when you are dealing with personal items that a buyer will potentially discard some show of compassion would not be too much to ask.. read more