Super happy using them. They work same as airbnb but for storage. Storing my car in a neighbors…read moregarage for around 1/3 the cost of what other storage spaces wanted. Will be back with my boat come Fall

my unit's stuff was stolen. i call and customer service is very helpful. the area manager calls me…read moreand she is also very helpful. she tells me to go in and file an insurance claim. i go to this location and the guy with the buck teeth tells me it's all my fault and i was asking for it. he berates me, LIES (yes i know u lied to me but there's nothing i can do abt it now...at least i can afford the losses)....and tries to glean as much information out of me as he can, feigning interest, in order to get off scott free. i was nothing but nice & he talked me in circles trying to confuse me and make me feel guilty. DO NOT trust this man, or this location. when he told me differently from the area manager i knew he was full of shit. i hope ur few remaining teeth fall out and u have to drink thru a straw for the rest of ur life & eat baby food slop.

From the owner: iStorage offers convenient and affordable self storage units between I-40 and the Tennessee River…read morein Knoxville. If you're looking for easily accessible drive-up storage units you'll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Rent with iStorage at 1700 Linden Ave today and see why our units are ideal to suit your storage needs. iStorage is an NSA Storage brand and facility.

Added a zero to my mileage and billed me accordingly. Blamed it on the previous van rental bill…read morebeing applied to mine. They refunded my money but I had to jump through phone call hoops to get it done. Pro tip: the van rentals are no where near the $19.95 a day price they advertise on the side of the vans you see there.

Avoid this place at all costs. Reserved a truck and the afternoon before our move was told that…read morethey had no truck available! Rude and unhelpful. Won't ever use them again.

Great family owned facility! Good customer service. Really competitive pricing. Transparent in…read morecommunications. Genuinely nice people.

From the owner: Family/Veteran Owned & Managed 865-673-0095read more

To all the folks in Tennessee - have you ever heard the expression "buyer be ware?" There is a…read morestorage facility in Knoxville called Mini Storage on Oakridge Hwy. Stay away from them!!!they seem nice at first then once you have been quoted a price, accept and move your belongings in, they raise the price on you and keep raising the price every month. At that point they have you in a situation "pay or loose your belongings. Horrible customer service, they never stop harassing you especially if you move your belongings after you pay, they always still say you owe them for another month. They are from Ohio with their unfair business practices. Be careful! They should be charged and in jail!!!!

From the owner: Mini Storage Depot in Knoxville, Tennessee, provides quality self-storage at affordable prices! We…read moreoffer a variety of sizes to suit your storage needs. Our clean, modern storage facility provides everything you want: climate control, monthly pest control and gated entry. Our staff will assist you in choosing the storage unit that best suits your individual needs and will help you save by taking advantage of our no deposit policy and discount programs including military, and autopay!

I browsed SROA's online inventory and found a climate controlled, first floor, interior 10x10 unit…read moreadvertised at $65 per month. I reserved the unit online, but when I received my reservation confirmation, the rate showed as $85 per month. I immediately called and spoke with a representative to report the discrepancy. Instead of honoring the advertised price, I was repeatedly asked, "Are you sure? Because what I am seeing is $85 per month." I even provided proof (see attached screenshot) showing the $65 monthly rate, yet I was told that the deal was no longer available, even though I reserved it only 20 minutes earlier. This is misleading and dishonest business practice. I will not be using SROA, and I will make sure others I know are aware of my experience.

Shady company. The units stink, and have mold and mildew. Your items will be ruined. They do not…read morecare about your property. Bugs and Rodents in their units.

The place is fine. It's a storage unit. Not climate controlled. Prices in line with everyone…read moreelse's. But for God sake, take a little bit of that passive income and clear the ice and snow. The buildings create shade and the snow can't melt. Yesterday a car got stuck and last week someone slid into another car. While I was onsite! So I'm sure that wasn't the only incident. Be responsible business owners and get snow and ice removed please!

Impossible to get an employee to actually be there when they say they are to rent you a unit and it…read morewas impossible to get anything solved over the phone although the phone service people are very kind and want to be accommodating, but they cannot accomplish what you need to actually rent a unit We literally drove to the storage place next-door and rented a unit. We would suggest this storage place instead.