No problems at all with the cleanliness or the security. My problem is that this company raises…read moretheir prices by about $75 every 6 months!! BEWARE OF THIS BEFORE YOU SIGN. You'll be better off storing somewhere else, where you can get a year or more contract. This company only offers 1year contracts if you pay for the whole year ahead of time. I'm renting one of their largest units, so my current cost is over $300. I've only been storing there 11 months and the price has gone up twice!

They will offer a low rate to get you in the door, then reserve the right to price gouge you to…read moredeath with no notice. And please believe, your rates WILL GO UP. Mine doubled just 3 months in. Do not suggest this company to anyone. If I could give zero stars, I would.

Super happy using them. They work same as airbnb but for storage. Storing my car in a neighbors…read moregarage for around 1/3 the cost of what other storage spaces wanted. Will be back with my boat come Fall

my unit's stuff was stolen. i call and customer service is very helpful. the area manager calls me…read moreand she is also very helpful. she tells me to go in and file an insurance claim. i go to this location and the guy with the buck teeth tells me it's all my fault and i was asking for it. he berates me, LIES (yes i know u lied to me but there's nothing i can do abt it now...at least i can afford the losses)....and tries to glean as much information out of me as he can, feigning interest, in order to get off scott free. i was nothing but nice & he talked me in circles trying to confuse me and make me feel guilty. DO NOT trust this man, or this location. when he told me differently from the area manager i knew he was full of shit. i hope ur few remaining teeth fall out and u have to drink thru a straw for the rest of ur life & eat baby food slop.

From the owner: iStorage offers convenient and affordable self storage units between I-40 and the Tennessee River…read morein Knoxville. If you're looking for easily accessible drive-up storage units you'll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Rent with iStorage at 1700 Linden Ave today and see why our units are ideal to suit your storage needs. iStorage is an NSA Storage brand and facility.

Added a zero to my mileage and billed me accordingly. Blamed it on the previous van rental bill…read morebeing applied to mine. They refunded my money but I had to jump through phone call hoops to get it done. Pro tip: the van rentals are no where near the $19.95 a day price they advertise on the side of the vans you see there.

Avoid this place at all costs. Reserved a truck and the afternoon before our move was told that…read morethey had no truck available! Rude and unhelpful. Won't ever use them again.

Great family owned facility! Good customer service. Really competitive pricing. Transparent in…read morecommunications. Genuinely nice people.

From the owner: Family/Veteran Owned & Managed 865-673-0095read more

To all the folks in Tennessee - have you ever heard the expression "buyer be ware?" There is a…read morestorage facility in Knoxville called Mini Storage on Oakridge Hwy. Stay away from them!!!they seem nice at first then once you have been quoted a price, accept and move your belongings in, they raise the price on you and keep raising the price every month. At that point they have you in a situation "pay or loose your belongings. Horrible customer service, they never stop harassing you especially if you move your belongings after you pay, they always still say you owe them for another month. They are from Ohio with their unfair business practices. Be careful! They should be charged and in jail!!!!

From the owner: Mini Storage Depot in Knoxville, Tennessee, provides quality self-storage at affordable prices! We…read moreoffer a variety of sizes to suit your storage needs. Our clean, modern storage facility provides everything you want: climate control, monthly pest control and gated entry. Our staff will assist you in choosing the storage unit that best suits your individual needs and will help you save by taking advantage of our no deposit policy and discount programs including military, and autopay!

THIS IS FOR THE PAPERMILL LOCATION in Knoxville If there…read morewere a ZERO star here, I would choose it. PLEASE, for the love of all that is good and whatever you do, DO NOT RENT a space here. We rented a space for some of my daughter's furniture, for two months in the summer, while she was between leases at UTK. Her possessions were there for 2 months total. 2 months! When we came back to get it, EVERYTHING HAD MOLD. The lady up front said that there was nothing that they could or would do and that, if we had just purchased their insurance, we would have been covered. We did not get the insurance because we were not concerned about a catastrophic event. In my wildest dreams, I would have never guessed that we would get a mold infestation in this place. Below, you will see images of the Mold on the walls. Apparently, rain had just been coming straight into the walls of this place. I told the lady up front that the facility had major issues. She said that the facility did not have an issue and that I should have just gotten the insurance. We are not done pursuing this. This place is clearly being neglected by the owners, and we will not tolerate it. I am posting here so that any future potential customers can see what we saw when we went back to the site to get my daughters items. It is truly unbelievable. I REPEAT - DO NOT RENT SPACE HERE...NO MATTER WHAT. There was so much moisture in the space that wooden drawers are permanently swollen shut. We have rented non-conditioned space plenty of times before. That is not the issue here. This is an issue of wildly unchecked neglect. I have way more photos

I browsed SROA's online inventory and found a climate controlled, first floor, interior 10x10 unit…read moreadvertised at $65 per month. I reserved the unit online, but when I received my reservation confirmation, the rate showed as $85 per month. I immediately called and spoke with a representative to report the discrepancy. Instead of honoring the advertised price, I was repeatedly asked, "Are you sure? Because what I am seeing is $85 per month." I even provided proof (see attached screenshot) showing the $65 monthly rate, yet I was told that the deal was no longer available, even though I reserved it only 20 minutes earlier. This is misleading and dishonest business practice. I will not be using SROA, and I will make sure others I know are aware of my experience.

Impossible to get an employee to actually be there when they say they are to rent you a unit and it…read morewas impossible to get anything solved over the phone although the phone service people are very kind and want to be accommodating, but they cannot accomplish what you need to actually rent a unit We literally drove to the storage place next-door and rented a unit. We would suggest this storage place instead.

this place sucks no one's in the office when you need them to be. Don't know how to do their job if…read moreyou or anyone needs storage unit find someone else other than 4709 Chapman Highway they suck Mikey pay late fees for no reason because I can't be in the office during their job.

These guys moved my 2 bedroom condo and did a great job. Good work and price was competitive. I'd…read moreuse them again for sure

We used Moore Moving in January, 2019. The movers were very hard working, polite. However, our…read morepiano and refrigerator were damaged in the move. After countless calls, emails, and Messenger requests, we have received nothing. In May I was told that I would get money for the repairs after sending them 3 quotes for repair work. It is now October, and I cannot contact them, their voice mailbox is full. If you are concerned about possible damage to your move, or ever being paid for damages of any sort, do not consider this company. But damages do happen, sometimes major. You will never get paid for repairs. I am disappointed with this company.