My complaint is against the U-Haul Ferragut store manager in Knoxville, Tennessee…read more On December 7, 2024, I arrived at about 9:40 am at the Farragut U-haul store to pick up a 10-foot truck that I reserved for 10 am. The U-haul employee at the front was trying to give me the available U-haul truck. Then the store manager intervened and refused to give me the available 10-foot truck saying that my truck was broken in the morning on the same day and the available truck would be given to the next customer at noon. First, the manager failed to work on the commonsense rule-of-thumb business ethics: first-come, first-get. More importantly, she conducted a favoritism on the next customer (noon reservation) over me for whatever reason may be - not excluding the possibility based on race, color, or national origin. I was tossed then to the Alcoa store 15 miles farther away to get a 10-foot truck at last. This significantly delayed my moving schedule, not to mention the unnecessary cost for the mileage for the additional 30 miles round trip plus gas cost. This frustrating experience made me brood over my ruined feeling all day. I strongly feel that I was unfairly treated by the manager who should be fired from U-Haul if this event is turned out to be grounded on her subtle aggression or discrimination on me. I will be happy to receive a U-haul's follow up response to my complaint against the manager of the U-Haul in Farragut.

Great service, fast and easy. Return the truck a day early and got reimbursed for that other day…read more Owners are very helpful

Added a zero to my mileage and billed me accordingly. Blamed it on the previous van rental bill…read morebeing applied to mine. They refunded my money but I had to jump through phone call hoops to get it done. Pro tip: the van rentals are no where near the $19.95 a day price they advertise on the side of the vans you see there.

Avoid this place at all costs. Reserved a truck and the afternoon before our move was told that…read morethey had no truck available! Rude and unhelpful. Won't ever use them again.

Wasted time and money. Rented a trailer with a ramp. needed a ramp for some large furniture,…read morewasher, drier etc. Requested two furniture dollies and two bags of blankets. Got to house and realized brake lights didn't work. Jumper was frayed/ damage. Soon realized the small furniture dolly wheels were useless on expanded metal ramp, wouldn't roll at all, wheels jammed in holes. Returned trailer. Asked if I could get credit for unopened bag of blankets, told no. Mentioned bad wiring, told it would be fixed, which does me no good. Mentioned useless ramp, basically got a shrug. I'll never go back

Needed a small U-Haul, the service was great we went around the Uhal I took pictures making sure…read moreno scratches or dents wasn't on it filled it up before I turned it in.

The original U-Haul location I was assigned to for returning my trailer and securing a storage…read moreunit, unfortunately, didn't have a unit that met my needs. I was then referred to the U-Haul location at 7630 Oak Ridge Highway--and I'm so glad I was. As soon as I arrived, I was warmly greeted by the general manager, Elah Henry. She was incredibly friendly, hospitable, and thorough in explaining how everything worked at the facility. She made the entire process--from returning my trailer to securing the perfect storage unit--simple and stress-free. Moving and relocating can be extremely overwhelming, but experiences like this one truly make a difference. I highly recommend this location and company for your moving and storage needs. I'd also like to acknowledge all the U-Haul customer representatives I spoke with by phone during my travels--they were professional, helpful, and knowledgeable throughout the process.

I would 100% give 0 stars if possible. I stored my stuff here for only 4 months. In that time,…read morethere must have been a pipe leak from the sprinkler system or something. My entire 'climate controlled unit' grew mold over all my belonging causing $6,000 in damages. Uhaul stated they weren't at fault despite an employee saying it happens in several of their first floor units. DO NOT USE THIS COMPANY!

On the road again thanks to Robby who did an excellent job repairing the wiring system and plug to…read moreour trailer and Subaru. Robby was very thorough and pleasant!

My uboxes have been in storage at this location. I contacted this U-Haul office to arrange a move…read morein date for my uboxes and specified that I needed to book movers (unload for the same day) I haven't received any confirmations or codes and I have been waiting at an empty house Now since they are over an hour and a half late. I have been on hold now with U-Haul for 45 minutes. How do I get this day back? How do I get my stuff, I moved here from another state and everything on that end was professional and organized. I could call the local location and get immediate and excellent service. This is a disaster.

For the second time in 2-1/2 years, we called on Big Orange Moving to handle all our household…read morebelongings. This time we had them load out of our longterm storage in Knoxville and into our newly completed home in Bean Station, TN. It was a long day with two trucks and four guys required for the move. Approximately 8-1/2 hours following the truck arrivals at Central Karns Storage, they pulled out of our driveway empty and exhausted. Dalton, Terrell, Liston and Gage did an excellent and careful job of loading and unloading everything for our 3 bedroom house. They took direction for placement of the stuff with a smile and were very courteous throughout the day. Thank you! And, if we should ever find ourselves in need again, Big Orange Moving would definitely get the call. We will not hesitate to recommend Big Orange Moving to our friends.

We hired Big Orange Moving to move our belongings from 2 pods which were delivered into a storage…read moreunit we rented. They were prompt, extremely courteous and very quick yet efficient. Our guys- Reese, AJ and David were awesome the entire time. We can't say enough about how great they were. When I first put in the request for the job, Ken responded quickly, but so did the other companies. Big Orange had great rates and explained that if we hired a 3rd mover it would reduce our costs in the long run. Ken was very respectful and I appreciate him explaining the cost savings. My husband and I highly recommend this company. We will be hiring them again once our house is built and we move these same belongings to our new home.

Nice easy experience with Chris who helped answer all our questions and explained all of our…read moreoptions while using the storage unit.

our phone experience with Chris was wonderful. very knowledgeable, friendly and also offered up…read moresome advice on travels to TN.