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Storage Rentals of America

Storage Rentals of America

(7 reviews)

THIS IS FOR THE PAPERMILL LOCATION in Knoxville If there…read morewere a ZERO star here, I would choose it. PLEASE, for the love of all that is good and whatever you do, DO NOT RENT a space here. We rented a space for some of my daughter's furniture, for two months in the summer, while she was between leases at UTK. Her possessions were there for 2 months total. 2 months! When we came back to get it, EVERYTHING HAD MOLD. The lady up front said that there was nothing that they could or would do and that, if we had just purchased their insurance, we would have been covered. We did not get the insurance because we were not concerned about a catastrophic event. In my wildest dreams, I would have never guessed that we would get a mold infestation in this place. Below, you will see images of the Mold on the walls. Apparently, rain had just been coming straight into the walls of this place. I told the lady up front that the facility had major issues. She said that the facility did not have an issue and that I should have just gotten the insurance. We are not done pursuing this. This place is clearly being neglected by the owners, and we will not tolerate it. I am posting here so that any future potential customers can see what we saw when we went back to the site to get my daughters items. It is truly unbelievable. I REPEAT - DO NOT RENT SPACE HERE...NO MATTER WHAT. There was so much moisture in the space that wooden drawers are permanently swollen shut. We have rented non-conditioned space plenty of times before. That is not the issue here. This is an issue of wildly unchecked neglect. I have way more photos

I browsed SROA's online inventory and found a climate controlled, first floor, interior 10x10 unit…read moreadvertised at $65 per month. I reserved the unit online, but when I received my reservation confirmation, the rate showed as $85 per month. I immediately called and spoke with a representative to report the discrepancy. Instead of honoring the advertised price, I was repeatedly asked, "Are you sure? Because what I am seeing is $85 per month." I even provided proof (see attached screenshot) showing the $65 monthly rate, yet I was told that the deal was no longer available, even though I reserved it only 20 minutes earlier. This is misleading and dishonest business practice. I will not be using SROA, and I will make sure others I know are aware of my experience.

iStorage - selfstorage - Updated October 2026

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