Would not even give one star rented unit which was not cleaned out was given another unit my items…read moreonly in unit less than 24 hr asked for refund Mgr was less than truthful on a lot of questions I had asked so let's see if I get refunded or not. WOULD NOT RECOMMEND THIS FACILITY. Had to at least give rating of 1 star to get off of this page if it wasn't for that they would not have gotten any good rating from me.

This place is amazing. The staff is above and beyond pleasant and extremely helpful. We have used…read moreStore Space twice and it continues to get better. James and Carly are always ready to make our experience flawless. If you need a storage unit and go anywhere but here you are settling for second best.

Re. 2072 Western Ave, Knoxville, TN location. Josh and Christina were very helpful and friendly…read more Overall excellent experience without actually being in the state of TENN (yet). The only small thing I would mention is that EXTRA SPACE SHOULD ADD THE OPTION of editing insurance over phone or email (remotely). The claim is that we have to physically be present to subtract insurance, edit and add NEW insurance of our own (in NYS). Our thinking is that we purchased storage REMOTELY without being present (all done 700 miles away). When I go back to EDIT, subtract and add my own insurance this was not possible and the claim was we had to physically be present in the store. In a world of remote transactions done all the time I would think (as a non storage guy) that every thing can be edited and adjusted. I signed and submitted the monthly contract (DOCU SIGN DIGITALLY and remotely) believing after submission this could be adjusted with my insurance DEC page. Well I be informed for any future transactions. This feature should be added to remote transactions out of state. Thanks. Mark Buffalo, NY

No problems at all with the cleanliness or the security. My problem is that this company raises…read moretheir prices by about $75 every 6 months!! BEWARE OF THIS BEFORE YOU SIGN. You'll be better off storing somewhere else, where you can get a year or more contract. This company only offers 1year contracts if you pay for the whole year ahead of time. I'm renting one of their largest units, so my current cost is over $300. I've only been storing there 11 months and the price has gone up twice!

We were so pleased with absolutely everything about Westside Storage. First of all, the please is…read moreimmaculately spotless! The units are perfectly maintained inside and out. From the office to the storage units, everything looks freshly painted including the numbers on the units themselves. Sometimes there are some facilities with faded or peeling numbers, not here. The lock system is superb and the automatic gates are flawless. A great big thank you to Donna who facilitated everything with grace, skill, and courtesy! She didn't even charge us extra when we needed to extend a few days. Don't even look elsewhere for one second!

My experience could not have been better. Ultra friendly service, extremely clean facilities and…read moreconvenient to me. I got caught between selling a house and moving to a new one, and Westside Storage was the perfect gap-filler for me. I don't know how you could ask for a better storage facility. Pricing was fair and accurate, as well. 5+ STARS!!! Gary Hamby

Great family owned facility! Good customer service. Really competitive pricing. Transparent in…read morecommunications. Genuinely nice people.

From the owner: Family/Veteran Owned & Managed 865-673-0095read more

Super happy using them. They work same as airbnb but for storage. Storing my car in a neighbors…read moregarage for around 1/3 the cost of what other storage spaces wanted. Will be back with my boat come Fall