Friendly and knowledgeable staff, especially Kandace who went above and beyond for me. Easy check…read morein process, clean facility.

Staff was excellent. Move-In process was easy and the unit was clean and easily accessible.read more

I have been grateful for Public Storage as I'm going through homeless and finally got me home…read more However. still have a storage unit Westland Mi Watermelon 08697

I rented a 10'x10', "climate-controlled" unit around a year and a half ago. Firstly, I've never…read morebeen to this property and had it be anything close to being climate-controlled. Hot in the summer and cold in the winter. Secondly, there isn't a restroom on site to use, so make sure you use the facilities before you leave or you'll be running to a gas station. There are no on-site personnel, so if for whatever reason you're in need of assistance, you're out of luck. Oh. But no worries. There's a kiosk in the postcard sized lobby of the building where you can FaceTime a representative. And lastly, be careful of the rate structure. That low first-time renters fee? It increases quickly the longer you stay. I started out paying $145, give or take, including insurance with a move in date in February 2025. I'm moving out at the end of August 2026 and my rates are currently $295 a month. And that doesn't include the $55 price increase per month if you'd like 24 hour access to your unit. I'm saying good riddance to this place. My advice is that you look elsewhere for your storage needs. Unless you're into getting price-gouged for a place that has no restroom, can't be bothered to keep the temperature reasonable and doesn't have an employee on site. Then knock yourself out.

Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

Excellent storage facility! Offering large and smaller units at affordable prices. Safe and…read moreorganized. Staff are great. Highly recommend for your storage needs!

Great service, overall. They walked me through the lease understandably, gave me a TON of options…read morefor payment, and made sure I was 100% confident before I walked out. The unit itself is great. There's a light bulb in my unit, which I love! I've stored before at other places, and it was just pitch-black inside the units. Also, I LOVE the 24-hour kiosk. I sometimes work erratic hours, and they cater to my needs. They've keep the whole process simple and easy.

I have been doing business with Porter bottle for several years. I can say that I have always…read morereceived A-1 service from this amazing company and staff. Also a especial thanks to Dan who went above and beyond to satisfy customers even on his day off. Thank you again Dan it's always a pleasure doing business with you! Sincerely Chef Morris!!

What a great place to shop. They have everything that you need for your business or personal. The…read moreprices are great and the service is excellent. When you call to check on items, you are always given excellent customer service. The staff does the best to make sure that you get what you are looking for. If they don't have it, they will get it! I appreciate all that they do because the little things mean the most. The hi and how are you doing. The "thank you's" "to see you soon or call us and let us know what you need. Dan, David, Larry, and Stephanie. There is another lady I is there too, but I can't remember her name, but thank you too! "Thank you for all that you do! Your simply the best!

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!

If I could give zero...I just paid $560 for a washer and dryer and neither work properly. "Sammy"…read morerefuses to take them back in order to refund me. Then blocked me.

I have rented a second unit. I am impressed with the…read moremanager, Derrick. He has been extremely helpful with my storage needs at this facility. I highly recommend renting a unit here.

I love this place it always clean. The staff is very helpful they listen to your needs they will…read morenot put you in a bigger unit unless you need it. Sue at this place is awesome , she the kind of person that just make your day go so much better give this company a chance to serve you you'll be impressed You won't want to go back to your old storage unit.

I have used them for a year, last couple of months been an issue with being able to submit a…read morepayment online. It's tough when you're always on time and there's all of a sudden a system issue. I hope they fix it because I am getting late fees and a person that works can't always go to the place or call before they close