We recently moved out of a unit that we'd been renting here for years. We arrived on a Sunday…read moreafternoon and approached the gate to enter our code. It was not working. We called the customer service number and were first advised that we could only get a new code by contacting our local office, which is closed on Sundays. After explaining that we needed to gain access immediately (we were in a U-Haul truck and ready to move out), we were placed on hold while they tried to open the gate for us. Another guest arrived and we had to move out of their way. We were reluctant to enter behind them, because a code is also needed in order to exit the property. After some time, the representative returned to ask if we'd gained entry. After advising them that we had not and explaining our reasoning for not entering behind the other party, the gate was remotely opened for us. We asked how we would be able to exit and were then advised that we'd have to call back to be let out as well. The process was lengthy, and we were not satisfied with that resolution, but we weren't offered any other options. Upon approaching our unit, we observed a dead, decomposing mouse just outside of the unit. After entering and assessing our property, many items had been damaged and/or destroyed by pests. Boxes and textiles had been tattered, torn and chewed to bits. The day was cold, wet and rainy, and we were up against a ticking clock revolving around our truck rental, otherwise we would've documented this for insurance purposes. Considering the escalating rent costs related to keeping and maintaining this unit and the associated insurance, we were disappointed by the inefficiency of the pest control. After loading our truck, we had to call customer service again to be let out of the property. The representative that we spoke with this time was much more understanding of our situation and provided us with a temporary code to use not only for exiting then, but for use the rest of the day. We had to return once more to load the last of our items and sufficiently clean the unit for termination of our rental agreement.

Not very happy with this storage facility. When you are paying top price you expect locked gates…read moreand cameras pointing at your storage locker. My locker was one of the few on the property that did not have a camera pointing in the area of the locker. Also moisture got inside of my locker and damaged some of my items. Very disappointed in this facility. I didn't not get my money's worth.

I have stored my parents things here for over five years. The manager knows me by my first name…read more Whenever I have had an issue or needed a call returned, it happened quickly. I noticed someone complained about not having 24 hour access but I like the additional security that people aren't around my space late at night. I have recommended this place to many and will continue to.

From the owner: Get more .... Spend lessread more

Had this unit for 2+ years. Autopay so they get there money as promised. Access unit maybe 2-3 x…read moreyearly. Always used same access coed until today. Code was denied. Called number listed on access box, busy and hold for assistance. Then come back on and say we'll hold your place in line and call you back so I do that. 1 hour later no call back. Meanwhile, 3 people in 2 cars are waiting to help me get Xmas decorations and tree so the family can put those up this afternoon to be ready for company. Drove to main local office where it was locked with a note that said they would close Thanksgiving only. Used QR code to text and attendant told me my access code had been changed and I should call local office. I said I'm sitting in front of local office that's locked. Local office person was there but said they were closed on Wednesday but there was no sign. She let me in and confirmed that my access code was not what I have in writing from the time I signed the contract and that I have used for 2+ years. So a wasted day and no decorations until Friday. If I paid rent in a manner equal to the level of service they provide, they would kick me out. Very poorly run from improper signage regarding hours, to not returning calls when say they will, to switching my access code without notice. Look elsewhere before using this company

From the owner: CubeSmart Self Storage of Noblesville, IN offers affordable self storage with premium amenities…read more Our 15560 Stony Creek Way location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage

Hard to rate this company properly, as I would give the facility 4 or maybe 5 stars, but as to…read morebusiness practices and pricing I would give them a 0 if I could. I rented a 10x20 unit at $120 about 2 years ago, the following year my rate was raised to $190 (58% increase), then this year I received another increase to $280 (another 57%). When I visited the office and asked why the increase, I was told it was "just supply and demand, since we're nearly at capacity and can charge more than you're paying, we raise your rate". So the facilities were unchanged and unimproved, but I received 133% in increases in 2 years. I can't stand unscrupulous practices and moved out. Now I see on their website that they have the same 10x20 space available for $151. So it was clearly a matter of trying to take advantage of an already paying customer. If you need a nice space for a short period, it's fine. But If you think you might need it more long term, look elsewhere or be prepared for unwarranted rate increases.

Wow, great experience at Extra Space Storage - how refreshing!…read more And a huge contrast to the horrible experience I had just had at Public Storage where they increased my rent by 40% after just 6 months - what a scam! I think a lot of these self storage places prey on the fact that nobody wants to move all their stuff to keep a reasonable rate so you move in and wham, they hit you with a huge rate increase. They act like they're doing you a great service by going month-month rather than signing a longer term lease (where pricing would be fixed). "You can cancel whenever you want". Yeah, if you don't mind moving every few months. It just allows them to quickly jack your rate way up. At Extra Space they also go month-month so I was worried about the same trickery. BUT, they allowed me to lock in the current rate for as long as I wanted to, by paying in advance. I was thrilled to have this option and took full advantage of it. Even better, I was given the significantly cheaper "web rate" for the full duration of my pre-pay. The result was that my space at Extra Storage is less than 1/2 of what Public Storage was going to charge me. So, do your homework and make sure you know how much it's going to cost you if you plan to use the space for any significant time. Don't just compare the initial "teaser" rates. Also, the place is super clean and the staff were a joy to work with. So happy I found this place!

Love the staff there extremely friendly. Love the fact that I can access my storage 24/7. The…read morestorage unit is clean and easy to access. Been with them for a few months and they haven't increased the charge. Unlike some other places. All in all several months later and I'm happy.

If I could give U Store and Donald a ten star review I would. He was amazing to work with and…read morebailed us out when we were moving by being super flexible and he charged us literally half what most of the other storage places wanted to charge. Thanks Donald!!!

We recently rented a truck to do a one-day move of our respective storage units, located at two…read moreseparate locations. The truck rental was fairly cheap (15' truck for $29.95), but the mileage at either $0.99/mile or $1.19/mile can add rather quickly. In the long run, it might make more sense to spring for the larger truck to avoid having to make multiple trips with the mileage priced how it is. Overall, with gas, mileage and the truck rental, we were all in at around $100. We were quoted $0.99/mile, but were charged $1.19/mile, so be sure to check your billing against what you were quoted. It was fixed right away after calling to inform them of the error.

Management was incredibly rude. When I arrived at the facility, one of the employees had gotten a…read moreforklift stuck in the mulch bed near the front entrance. I immediately stepped in to help get the forklift unstuck, and I also used a pallet jack to move one of the U-Haul boxes all the way to the back of the building for her. The employee was extremely appreciative and mentioned wanting to return the favor by giving me a discount. She reached out to her manager and told me to stop by on my next visit. When I came back, the manager responded with, "Why would I give you a discount since you offered your help?" Completely unprofessional and unnecessarily rude. A simple, "We appreciate your help, but unfortunately we can't provide a discount," would have been the respectful way to handle the situation. The way this manager spoke not only reflected poorly on the business, but also showed a lack of appreciation and respect toward both customers and employees. Very disappointing experience.

Very nice and organized storage facility with Many different sizes of storage units. I like the…read morefact they have cameras to view the property and security codes to enter and leave. The prices are great and the units have lights in them which is very important.

I refuse to believe these aren't botted/fake reviews. That or they were made in the first month of…read morerental. The facility itself is fine. No issues there. Gates get stuck open sometimes, but whatever. The ISSUE is they will DOUBLE your rent whenever they feel like it. The listed price online for my unit was $65 a month. When I actually completed the rental setup, it was $120. Now after 3 months they upped my rent to $180. It's crazy to me that this is somehow legal. I'm finding a new rental location as I type this to get out of there before my next bill hits. Doing my research online now I've read a ton of similar reviews across the country for Public Storage doing this to everyone. They will absolutely jack the price up on you because they know a lot of people won't take the time to move facilities because it's a hassle.

I had the best experience at Publix. Terri S walked me through getting set up and kindly answered…read moreall my questions. The experience was easy and seamless using the online tools and resources provided. Publix was recommended by a good friend of mine, and I can see why. If you're looking for self storage, I can't make a better recommendation to you.

Great customer service! We have used this facility for over two years, and it has always been very…read moreclean and dry.

We have parked at sleepy bear for over a year now for every concert we've attended. The staff is…read moreawesome. The convenience cannot be beat. And the cuisine hits the spot after throwing a few back at the concert. No complaints here!

Peter and crew take great care of the property. Showers are private but outdoor. Ground is clean…read moreand flat. Two trips here in two years, I would definitely make the trip from Western PA again. Good memories, good times!