We arrived on Sunday, 9/17/2023 in our 40 Foot Super C with 3 slides.
A couple of hours after our arrival, we were notified of a water leak in the campground.
While we were told initially that the water would be off for approx. one hour; we then received notification that the water leak was more involved than previously thought. From there, we were again notified that the water would be off overnight, but there was water in the bath house and laundromat for any use, if needed. Additionally, it was added that we were free to bring our RVs to the office area and fill up our freshwater tank by using a garden hose from the office.
On Monday, 9/18/2023, we were notified that the North side of the campground would continue to be without water, but the southside was functioning. We were again invited to fill our water tank at the office.
On Monday, 9/18/2023, I inquired at the office about the water leak. While I spoke to very polite young ladies, their answers were not something I expected.
I asked if we were going to be offered refunds for the lack of water service that is anticipated with a full hookup reservation; I was told no, because they were offering water for our holding tanks at the office.
After I asked, "why would I break down my entire motorhome and set-up, and not leave for another campground that had water?" I was told I could cancel my reservation and that I would be reimbursed for any days that went beyond the 48 hour cancellation period.
So, now I have to break down my motorhome and fill up at the office, if I wanted to stay at this KOA and not lose any of my money. I have to say that this thought process lacked clarity of the issue by the folks working in the office.
We went without water again on Monday the 18th and headed into Tuesday the 19th without water to our motorhome.
It was at this time, we packed up and relocated to another campground that provided a full hookup experience at our campsite.
We continued to receive text messages from the Indy KOA about the water situation, which evidently, was provided sporadically on Tuesday the 19th.
While we understand that water leaks and such can occur at inopportune times, it was very unfortunate that we were not provided options other than a garden hose fill-up at the office.
The expectation that we would break down and reset our motorhome just to fill up with a garden hose, was not only impractical, but frankly, illogical.
Moreover, we paid for a full hookup at our campsite, without expectation of it turning into a primitive spot, lacking water.
Is this the level of service KOA anticipates being offered by their franchisees?
I fully believe that we should have been offered options, instead of the flimsy solution provided.
I'm hopeful that someone at KOA is willing to rectify the situation and realize that what we were offered was less than satisfactory.
***KOA.com passed the buck (Predictable) and said that I need to contact the local owner of the park. I did as suggested, but NEVER received any acknowledgement of our e-mail or our issues with our stay in Greenfield.*** read more