You can only enter and exit from Alden. You cannot access the facility on Warden…read more They also send you a follow-up survey by email. They say that StorageMart will donate $15 to the Red Cross for every review. That makes them a pretty awesome corporate citizen if they actually do that!

Great price in the area, well-maintained, clean and convenient facilities, super nice and helpful…read morestaff!!!

Very happy with the prices also the folks running the place are friendly and professional !read more

Was my first time there so i wanted to find some information and take a look at the facilities. My…read moreexperience went downhill as i was greeted by the larger asian guy with glasses at the front. I asked a few simple questions and was talked to like an idiot (you know who i am and you know i didn't say anything to provoke you.) . Like i should have researched and knew everything before hand. Was very condescending and rude. Went to the Alden location and was treated very well. I was given all the information and shown the whole facility with a smile. they got my business right away :). Keep up the bad customer service ! You wont get any business. Ill be sharing this with everyone i know. You are obviously new to customer service ! edited post. happy now yelp? this post WILL stay up for everyone to see

Absolutely horrible. Never, ever store your items here…read more On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out. I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill. I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company. I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away". They continue to refuse any sort of resolution.

I feel neverus at the begging to have to make order in Stouffville ON becausef my location is BC…read more different state. I try and do it. all related extro jobs I faced like accepting delivery, locker's key etc. are solved by manager Ms, Josephite by phone conversation and email communication. She arranged acceptance delivery for free, and mailed key to my location in Vancouver accordingly. I feel safe about it.no worry to make space to store in a different ON state. and fulfill my first navigation with them. Nothing bad, Nothing worry. This time, I also need available service, and know well about their improvement by instant online-chat to answer all my questions. and a pleasure thing to do is earn $ 25 credit in my account by writing such review from my deep heart. Because I will satisfy my own customer overseas for my service in Canada, a different country. Good, Better goes towards in half a year! Thanks.

I rented a storage unit here and my things were covered in bed bugs…read more This place is DISGUSTING Save your self a head ache and go some where else.

I have used Storwell Self Storage for about 10 years now & they are excellent! Their service is…read moregreat, someone is always available if you have any questions, I have even used their moving service that they recommended. They were very efficient, on time, not too expensive, & they did not break any of my things. Storwell's staff is very professional & friendly. I have no complaint! My location is 85 Executive Court Scarborough, Ontario. if your looking for a good storage unit I'm sure Storwell Self Storage will not disappoint you! I recommend them!

BEAWARE. They are Thieves... Never ever risk storing your stuff there. They lured me in giving a…read morethree month discount and then started sending bills with illegal charges. $50 late fee for $80 rent. When I mentioned its wrong they mentioned the late fee cannot be more than 2%, they said they will send me the correct bill but never did. The locker was far for me and I had physically go to ask for the correct bill, but by that time they forcefully kept my $40k worth stuff, stating they are allowed to settled their $800 bill (which was completely wrong bill) and stole all my stuff. Funny thing is there was no trace of my personal item left behind. I was constantly communicating through email and I got no email stating they are clearing my locker.

BEAWARE. They are Thieves... Never ever risk storing your stuff there. They lured me in giving a…read morethree month discount and then started sending bills with illegal charges. $50 late fee for $80 rent. When I mentioned its wrong they mentioned the late fee cannot be more than 2%, they said they will send me the correct bill but never did. The locker was far for me and I had physically go to ask for the correct bill, but by that time they forcefully kept my $40k worth stuff, stating they are allowed to settled their $800 bill (which was completely wrong bill) and stole all my stuff. Funny thing is there was no trace of my personal item left behind. I was constantly communicating through email and I got no email stating they are clearing my locker.

Sneaky added fee with no indication it was to be applied. This mandatory insurance is nowhere in…read morethe purchasing process and even when putting your credit card in there is no indication there will be an added mandatory fee of $30 a month! The Better Business Bureau needs to know about this as no other storage I've used has had this sneaky fee. A fee must be communicated before purchase, not after in the fine print. In addition the manager is very rude and does not listen to customers. There is no customer service going on at all - he interrupts and talks over you when you are making a complaint. DO NOT USE this storage.

StorageMart on Evans! Great Service for a Storage Unit! They made it easy for me to purchase and…read morecheck in! I felt I was checking into a FIVE STAR Hotel in Aruba! Julius hCS

Lee has a large number of things he needs to store, and he found this location close to his work…read more I've accompanied him on a number of visits here while I've been up in Toronto, and I have to say I am impressed. It's clean and well lit. The prices are much more reasonable than some of the fancier locations. We have no complaints about access, it's a key-code to get in, and everything feels very secure. Even better, when nature calls, the bathrooms are accessible and clean. If you live in this area and need a storage option, you really should give this place a try!

When i stored my products with storagemart it got broken into. Someone had picked my lock and…read morestolen all my items inside. Immediately i reported the crime, i waited for the police for 3 hours than they called me and said let's have an officer come another day because they were busy...wtf. So i turned towards the manager for help to further investigate the surveillance and hectic i will sit and watch the videos with them. They said, "NO!" and i also knew they weren't going to do anything after i left... FML i lost over $30k worth of photography equipments and Storagemart and Police did not give a fk. I knew i wasn't getting back the items i worked 3 years to purchase. Storagemart had mandatory insurance all customers must purchase. As much as i didn't care about $1400 i was supposed to receive from insurance because it was such a small return to what i had lost, it was at least something to help me start from scratch. Eventually after talking to the insurance for few days they finally got back to me for how much i will get getting. They said, "Hey you will receive $0 because there were no forced break in or no damages." You can tell the person is used to saying that because she had no emotions and was straight blunt about it.... This was hard for me to write down and remember not just because i was robbed but the police who we should be able to depend on in this situation and the storage company who was in charge, both weren't willing to help at all or even willing to let me help them either. That's how i knew my products were gone and there was nothing i could do but this write this and move on.

fits perfectly on what i needed at the right price. i recommend storage mart for the friendly and…read moreknowledgable staff . they guide you every step of the way and tell you then and there any hidden fees if you miss your payments.