Absolutely horrible. Never, ever store your items here…read more On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out. I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill. I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company. I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away". They continue to refuse any sort of resolution.

I feel neverus at the begging to have to make order in Stouffville ON becausef my location is BC…read more different state. I try and do it. all related extro jobs I faced like accepting delivery, locker's key etc. are solved by manager Ms, Josephite by phone conversation and email communication. She arranged acceptance delivery for free, and mailed key to my location in Vancouver accordingly. I feel safe about it.no worry to make space to store in a different ON state. and fulfill my first navigation with them. Nothing bad, Nothing worry. This time, I also need available service, and know well about their improvement by instant online-chat to answer all my questions. and a pleasure thing to do is earn $ 25 credit in my account by writing such review from my deep heart. Because I will satisfy my own customer overseas for my service in Canada, a different country. Good, Better goes towards in half a year! Thanks.

Yes, there are probably facilities whose rent is a bit cheaper. But i have been using this place…read morefor a while and I highly recommend in. Lockers are interior and climate controlled, the building has 24-hour surveillance, and it is an old tire factory which is very solidly built. Of course, nothing can prevent fire, but I believe this place is much more fireproof than a nearby facility which burned recently. Management is very friendly and helpful. Carts and dollies are available and there is a raised loading dock. They also have exterior facing lockers for small business people.

I had a great experience at Planet Storage! The staff are friendly, helpful and fair. They have a…read moreclean, air conditioned and well lit facility making storage there easy and convenient.

The movers are courteous but they do stretch the time as what another reviewer commented. I just…read moresimply asked what the start time was as my stuff was in their storage ( for move back to my condo unit). Its been 2 days and they couldn't provide me a basic information that they used to calculate how much time they charged me. I will caution to use them.

RATINGS TOO GOOD TO BE TRUE Lota of fake 5 star reviews. Six…read moreMoving add tine to in crease changes then ignore you when you attempt to sort out the issue. Never again.

First time using a moving company, this company was recommended by our realtor, and they were…read moregreat! We hired 4 guys, for a 2 bdrm apt. (3 probably wld of been ok) They wrapped everything, brought mattress covers, a box for 80 inch TV! They took apart beds and reesembled in the new place. They were efficient, really knew how to organize so things got done in a timely manner. We added a stop over to unload and load more stuff, and they did it with ease. They were pleasant, polite and wld highly recommend.....

These guys are amazing!!…read more I needed some handyman work done (I have zero skills in this department) and came across this company on an online search. They advertise as movers but can do lots of other stuff. I got them to hang 2 IKEA lack shelves which have a reputation of being a hassle to put up. They arrived on time, got the shelves up quickly with no mess or disruption and everything went off without a hitch. The 2 men who did the job were super friendly and courteous and even helped me carry a treadmill inside from the garage (too heavy for me) before they left for the day. They reply quickly and have very competitive pricing. I will definitely be using them again when I have another job at home or if I ever need moving services!

I really haven't had any issues with Access Storage and I'm leaving a review today after another…read moregreat interaction with their customer service. Notably Austin and Natasha have been FANTASTIC. I spoke to Natasha today and she was helpful, immediately understanding and quick. I recommend them to take care of all your items any time. Thank you for all you do!