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Green Storage Aurora

5.0 (1 review)
Closed • 8:00 am - 8:00 pm

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Response time

20 minutes

Response rate

100%

Services - Green Storage Aurora

Self storage

Vehicle storage

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6 years ago

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U-Haul Moving & Storage

U-Haul Moving & Storage

(3 reviews)

I can't begin to explain the insurmountable amount of stress my wife and I were under! Not only…read morewere we moving but we had less than 9 hours to do so due to our vehicle breaking down on our way back from vacation ( that's a story for another day ) so once we arrived (LATE) to U Haul, our reservation had been cancelled. The manager Becky must have paranormal abilities because she sensed the frustration and despair and provided a level of service not seen anymore (unfortunately). Becky assisted us above and beyond her duties with real accommodating recommendations that helped relieve other areas of our move. I cannot do Becky justice with my words. She is definetly an asset to U Haul. If all employees were like Becky, the Canadian job force would be top tier. THANK YOU!

I wish I could give them zero stars. They call me less than 24 hours before I'm supposed to pick up…read moremy truck at 9am, tell me they scheduled my reservation for 2pm!!! After talking to several different people who are variously rude, unhelpful and not understanding in the least, we are told that when we booked (online) there was "no note" attached to the reservation that said what time we wanted the truck. When you book online you MUST put in a reservation time, or you cannot reserve!!!! We are so up shits creek now because they messed up our reservation, they didn't even offer to look for a truck in the area that we could get sooner until 10 min into the first conversation and them continuously saying that they cant do anything, talk to customer service ( who was equally unhelpful and told me to speak to the dept i was JUST on the phone with). AND THEN, when I asked to make sure that because our reservation parameters weren't met that at per their guarantee they needed to credit me $50, the lady said that all she can do is put in a complaint and it would be up to the reservation managers discretion. UGHHHHHH I've rented from Uhaul many times before and have never had any inconvenience, all I can say is don't trust them! Make sure you take it upon yourself to verify your own reservation well in advance.

Green Storage Aurora - selfstorage - Updated May 2026

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