I wish I could give them zero stars. They call me less than 24 hours before I'm supposed to pick up my truck at 9am, tell me they scheduled my reservation for 2pm!!!
After talking to several different people who are variously rude, unhelpful and not understanding in the least, we are told that when we booked (online) there was "no note" attached to the reservation that said what time we wanted the truck. When you book online you MUST put in a reservation time, or you cannot reserve!!!! We are so up shits creek now because they messed up our reservation, they didn't even offer to look for a truck in the area that we could get sooner until 10 min into the first conversation and them continuously saying that they cant do anything, talk to customer service ( who was equally unhelpful and told me to speak to the dept i was JUST on the phone with). AND THEN, when I asked to make sure that because our reservation parameters weren't met that at per their guarantee they needed to credit me $50, the lady said that all she can do is put in a complaint and it would be up to the reservation managers discretion. UGHHHHHH I've rented from Uhaul many times before and have never had any inconvenience, all I can say is don't trust them! Make sure you take it upon yourself to verify your own reservation well in advance. read more