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    The Tear Drop Trailer

    2.3 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - The Tear Drop Trailer

    Trailer rental

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    U-Haul Moving & Storage - Newmarket

    U-Haul Moving & Storage - Newmarket

    (3 reviews)

    BEWARE OF HIDDEN FEES…read more This location is a scam and they charge you hidden fees even if you return the truck the same day on the time agreed.

    First time renting a van at Uhaul, first time using the Uhaul self-check in. Horrible experience…read morewith the manager SUZANNE (pictured in this locations photos) Arrived at the location at scheduled time and tried to use the app to self-check in for the first time. Took a few minutes to find parking as the lot is small, ended up parking across the street.Took a few minutes to find since there were a few vehicles out front which did not match, and the remaining vehicles were behind the locked gate. I assumed it was where all the other parked vehicles were but none of them matched but as I was going to walk into the check in, I found the van in the laneway. At this point it was 15 minutes after the scheduled time and during the self check in process, was told to confirm that I found the vehicle, then send in pictures of my drivers license to get verified. Took 5 minutes to verify but during the verification process, a lady walked up to the window as I was sitting in the van and said "You need to get out, I just rented this van". Assuming she was a customer since she was not wearing a uniform, I replied that "I rented this van and am in the check in process on the app." She replied "I rented this van to a customer, you need to go rent another van" so I knew she was an employee. I told the live verification representative on the app that I was being kicked out and will do the check in process at the counter. At the counter, there was some confusion in the system and when the employee (who was excellent) asked for Suzanne's help, she said "The order was cancelled because he REFUSED to verify information with the live chat". Wow, accusing me that I refused to provide this information when she was the one who aggressively kicked me out of the vehicle? When I explained to her what actually happened, Suzanne again said "No, it is because you refused to give your information, that is why the order was cancelled". Sure, I want to rent a van but I'm going to refuse to give information? That makes a lot of sense right? I was tired of dealing with Suzanne, so I let her 'win'. I continued my rental with the employee and the rest of the rental was ok. I don't know how someone decided that Suzanne was qualified to be a manager, but if doesn't even have the skills to speak with a customer without accusing or making assumptions, how is she expected to manage a whole location and its employees? I definitely would hate to work under her. Due to this experience, I will not be going back to this location unless there is action taken to correct this problem.

    U-Haul Moving & Storage

    U-Haul Moving & Storage

    (3 reviews)

    I can't begin to explain the insurmountable amount of stress my wife and I were under! Not only…read morewere we moving but we had less than 9 hours to do so due to our vehicle breaking down on our way back from vacation ( that's a story for another day ) so once we arrived (LATE) to U Haul, our reservation had been cancelled. The manager Becky must have paranormal abilities because she sensed the frustration and despair and provided a level of service not seen anymore (unfortunately). Becky assisted us above and beyond her duties with real accommodating recommendations that helped relieve other areas of our move. I cannot do Becky justice with my words. She is definetly an asset to U Haul. If all employees were like Becky, the Canadian job force would be top tier. THANK YOU!

    I wish I could give them zero stars. They call me less than 24 hours before I'm supposed to pick up…read moremy truck at 9am, tell me they scheduled my reservation for 2pm!!! After talking to several different people who are variously rude, unhelpful and not understanding in the least, we are told that when we booked (online) there was "no note" attached to the reservation that said what time we wanted the truck. When you book online you MUST put in a reservation time, or you cannot reserve!!!! We are so up shits creek now because they messed up our reservation, they didn't even offer to look for a truck in the area that we could get sooner until 10 min into the first conversation and them continuously saying that they cant do anything, talk to customer service ( who was equally unhelpful and told me to speak to the dept i was JUST on the phone with). AND THEN, when I asked to make sure that because our reservation parameters weren't met that at per their guarantee they needed to credit me $50, the lady said that all she can do is put in a complaint and it would be up to the reservation managers discretion. UGHHHHHH I've rented from Uhaul many times before and have never had any inconvenience, all I can say is don't trust them! Make sure you take it upon yourself to verify your own reservation well in advance.

    The Tear Drop Trailer - trailerrental - Updated May 2026

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