Disappointed that Camp Mart offered poor communication in regards to the return of my trailer. Was…read moretold they did not have service advisors or technicians on site on Saturdays. Was told before the weekend I'd be by, but was unable to specify a time. Sadly my daughter has missed out on a trip to Algonquin. Better communication would have resolved this. The GM certainly stuck by her guns, tact and empathy were lacking. Update: Wife had called, rightfully asking why the trailer would be held 'hostage'. She was more angry than I was. The GM refused to answer the phone and the misses refused to send an email. The GM definitely is not about customer service and objection handling, nor problem solving. Sadly I will have to find another repair centre.

After a rocky start to our buying experience, Justin called and solved all of our issues. He…read morehandled our issues professionally and understood where my complaints were coming from.

Been in the park since June 2024 as a Hybrid unit and have manage to make some great friends and…read moreenjoy a family type community. The park needs some upgrades and they seem to be making plans for this in 2025.

For the most part the seasonal campers are friendly offering a smile or wave as you go by, but make…read moresure you check the pool schedule before taking your kids to have a swim because they will yell at your kids if its adult swim time and they try join. They don't tell the kids its adult time please come back in x they just scream at the kids its adult time go away then continue with swearing etc. As a parent I don't need my 4 year old learning the F bomb. The park is full of outdated equipment, not the old Rubbermaid plastic equipment that is faded this is the old metal equipment that most parks and schools have removed as they pose a safety hazard. There is also a wooden log train for the kids to play on that is showing its age. There is a fishing pond but most of the time its more weeds that anything else. The security at night is obnoxious we have been told to put out the fire at 10:30, he told my wife and I its quiet time at 10pm. The Pull Thru sites are similar to US parks they are small. The sites are so close to Hwy 9 with no trees as a barrier so you have to sleep with the fan on and the windows closed unless your drunk, a few pull thru sites have septic access hatches on them so you have a concrete obstacles to deal with, Not very kid friendly. The rates are on par with most parks situated close to the city. If you live close to Toronto and want somewhere close by for the weekend it's Ok but try get in on a cheap weekend or it's not worth it. As a new RV dealer they have always had good prices and gave fair if not above average trade in values, you get a night free when you purchase a brand new unit with a fairly informative walk around. If you want somewhere to purchase a trailer and save some money go there buy your trailer and plan never return to have warranty or any other work done by them or have any other contact with them until you are ready to buy another unit. DO NOT service your equipment here under warranty or otherwise you get mediocre work at best and if you complain when they don't do what you paid for the mechanic refuses to work on your equipment ever again.

Absolutely unacceptable experience with CanaDream…read more Our family travelled with 3 other families -- all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive. Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward. What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of "making it right" was offering a discount on a future booking -- as if we would ever trust this company again after how poorly this was handled. CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won't be returning -- and we'll be making sure others know exactly what to expect before booking with them.

Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more

Honest and efficient, why go anywhere else!…read more Highly recommended! Visiting from USA we had an electrical malfunction on our coach and went to a few local dealers in the area, but since we are not from around here they didn't give is the time of day. Bella Vista RV Centre was booked like others but rather than tell us to come back in 3 weeks (their next service opening) they had a tech attend to us and get us fixed right away - Thank you for the Great service, we will be back! Great People and Great Service

We purchased a New 2022 Shadow Cruiser from Bellavista RV. in September 2022. The entire experience…read morewith Rose, Richard and Annette was amazing. There were a few things that had to be taken care of from the initial build of our RV. Bellavista and all the staff took care of it immediately and were amazing at correcting the issue. The experience we've had with Bellavista has been absolutely amazing. We've been treated like family by the team, and they are a team who have gone above and beyond to accommodate and make the experience of purchasing and owning our new cruiser a pleasure. This has been an experience everyone needs to have as a customer and as an RV owner. They are the place where you can feel your purchase is not just a purchase, but the place where you can learn about your new purchase and come back and feel like you're concerns are addressed and questions answered with open arms. Thank you all for your willingness to go above and beyond. Michael and Marlene DeLeskie

BUYER BEWARE. !! we had bought a hybrid trailer in sept…read more 2022 with a deposit of $5,000. had to cancel the purchase due to unexpected health issues I am 76 yr Mackenzie trails staff were aware of this health issue- Bob Plewman and Colleen Andreasen refused to refund the deposit. AGAIN BUYER BEWARE !!!

One star is given because it is the lowest yelp allows…read more I bought a tent trailer from them 2 years ago. When I bought it, it was slightly damaged by the door of the camper beside it. McKenzie promised to have that portion of the tent replaced at the end of the season and to work through a deficiencies list, as well as winterize the trailer for free for my troubles. 2 years later I am still waiting for them to complete this list. A bracket that holds the door up when then the tent is folded down fell off within the first week of use, Mckenzie promised to fix this bracket. The bracket was never replaced, it was instead hidden within the trailer under the sink (no easy task), which was returned folded down as if it had been completed. No one mentioned the door was in there unsupported. I proceeded to tow the camper to its winter storage where it sat, because of covid, until spring 2021. When I opened the tailer this year, I found the bracket missing and the door nearly unusable from bouncing around inside the trailer unrestrained. The solid portions that cover the screen during bad weather were all bent and the frame itself coming apart. The door now needs to be taped together to function at all. When I confronted McKenzie with this I received no explanation of how it happened. I was told to send in photos of the damage, which I did in late May or early June. This email went ignored, so did the follow-up phone calls. McKenzie ignored me until someone I knew that was buying a trailer put their deal on hold because they were disturbed with how I was being treated. This got me in quick contact with Colleen, who admonished me for not bringing it to her attention before. Now I barely remember Colleen at all, she is the one we signed the paperwork with. I believe I met her once. She does not work in the service department. She promised to take care of it as soon as I got back from my camping trip. For a time frame, we left on the 19th of July. At this point, they had been ignoring the situation since the start of June. Fast forward to the end of my vacation. My friend has taken delivery of the trailer. Colleen is now on vacation and instructs me to email Patti, the girl in the service department that takes care of warranty work. It would seem now that my friend isn't holding up his deal anymore, McKenzie is back to ignoring me. Sent in a round of emails over a week ago, and no response. Patti couldn't even send me an email saying she got mine, which I know she did, I sent it with a read receipt that shows they opened it. And for all the people that say their service department is excellent, go in sometime, stand for a few minutes off to the side looking at the merchandise they have in the room off to the right, and listen to how they complain and make fun of their customers. They laugh at you and call you morons, they're probably laughing at me right now for being stupid enough to believe they would keep their promises.

Getting paid consignment $ after the 90 days holding period was up 3 weeks ago. Even if the story…read morethat Paul is away with a sick child, he can sign a check brought to him by staff. Theres deception and the liars covering for him need be held to account. I even offerred a payment arrangement in case he's tight for funds momentarily.

Avoid this place unless you want to risk losing your deposit even with the owner's verbal promise…read moreand a written receipt. In December 2024, I visited this RV dealership after seeing their Facebook ad for a 2000 Tiffin Allegro Class A RV listed at $12,900. I was seriously considering switching to RV living, and this was one of the few options nearby. I spoke with a salesperson named Steve, who was polite, and then with Tony, one of the owners. I told Tony I needed more time to think about it, and offered to leave a $50 hold fee. He refused that and instead asked for a $1,000 deposit, telling me, "If you don't want it in two days, I will refund it to you. I'm the owner, I bend the rules. You have my word, and I'll even put it on the bill of sale." I have the full conversation recorded. Based on that verbal promise and his position as the owner, I agreed. I was given a receipt (which I still have), and paid by e-transfer. Two days later, on December 11, I went back to cancel. Tony was slightly upset, but ultimately agreed to refund the deposit via cheque--this part is also recorded. However, at that moment another owner, Paul Buro, stepped in aggressively, shouting that they lost customers because of me and that I "signed the paper," so I wouldn't get a cent back. He told me to take him to court and said he had lawyers. When I tried to reason with Tony again, Paul repeatedly cut me off. Tony stayed mostly silent. Eventually Paul told me to leave or he'd call the police. On December 16, I returned with a friend who recorded our second visit. Things escalated: Paul raised his voice, threatened to physically remove us, and actually called the police. We waited outside for over an hour, but no officers arrived. Hours later, a police officer called me and said they couldn't help and I'd need to take civil action. I have: * A written receipt from the business. * A bank record of the $1,000 transfer. * Full audio recording of the owner promising a refund within two days. * Video footage of the second confrontation. * Police call records. Despite all of this, I have not received a single dollar back. Be extremely cautious if you're considering doing business here. Don't rely on verbal promises, even from the owner. I'm now pursuing legal action.

some serious issues that we had during our trip with the RV (rented on July 30th 2020), there are…read moremajor concerns about the RV that was rented out to us and it is not recognizable upon initial inspection but only found when the RV was driven for some distance. Below are the main problems that we have faced and have caused interruptions to our trip which caused us to cancel our long weekend trip earlier than expected: 1. The slider (extender) got stuck on the second day, it wouldn't slide all the way out but only about 20% and it stops (video attached for refernce). We spent our time trying to fix it while contacting your support team with hours of waiting on a response. No help was received by your end so we had to find a tent to sleep in but stores were closed at the time, also hotels fully booked for the long weekend. We had to borrow a tent that didn't fit all of us, besides there were no sleeping bags, you can imagine how horrible this experience was as we fully were dependent on sleeping inside the RV. One of your members (CJ) was concerned about the slider upon initial inspection before our departure but then a technician came and indicated there is no issues and the RV is fully functional and the slider should work and confirmed it, that wasn't the case on our 2nd day of the trip.  2. After experiencing a horrible sleepless night cramped in a small tent with no sleeping bags, we have decided to leave back and end our long weekend trip by returning the RV as it is not functional and can't be slept in. We drove the RV back and faced a major safety issue while driving, windshields wipers were very dirty in the rain (couldn't tell upon inspection as it was a sunny and not raining). The wipers cause some sort of white grease material to buildup on the windshield while raining (pictures attached). This was very unsafe as there were numerous times we have encountered when the windshield was fully blocked with dirt material and blocking the driver from seeing the road clearly. We have to drive below speed limit and pullover the clean the windshield multiple times and causing us to be involved in risky situations with other drivers on the road.  3. Last issue that was a major concern and the management should be aware of is the fact that the RV have bed bugs! We got bitten after our first day. The bedroom and top bed were the spots where we got bitten. There is a big chance we have brought bed bugs back into our homes and this will cause us unnecessary issues in the near future.  These three issues have turned our supposed to be fun and long weekend trip into one nightmare that we had to end early. This was the worst experience we have faced and have put us in risky and unsafe situations that could've ended badly such as being involved in an accident on the road for not being able to see clearly through the windshield

STAY AWAY AT ANY COST!! You going to regret doing any kind…read moreof business with this guys, they are absolutely breaking records with the most unhelpful,unprofessional and rude people I have ever seen in my life (special the owner Hary and one of their representative name Kate). Call to ask question about returning the Rv 1 day earlier coz we didn't have where to park it at home and they told me they gonna have to charge me 3500$ (the deposit fee) if I do that and hang up on my face. People like them doesn't deserve any business. As an online marketing guy I am going to do whatever it take to warn other people from doing any business with them. Hoping to save others good people from the bad ones.

So my trailer was broken into spring of 2023 and my door was damaged. I called this place to come…read morelook at it give me an estimate for insurance then fix it. Well it's been a whole year of bullshit. Called literally 20 times no one ever calls back. I left many messages reguurdin this issue yet nothing. So my trailer sits un fixed my insurance has been on me about it yet still no body there gives a shit apparently. I don't know why they would have dicked me around for a year but I am done with these people. I will be telling everyone in the campground to stop using them and it's a big campground in wasaga beach. I'll go so far as to tell people in the grocery store be careful you dont want to use them they have zip for customer service. The 1 call I got after the fact was oh yeah he has been out and assessed. So why the f is it not done? I wanted to sell my trailer last year yet I couldent because of this shit show company. So if you want to be dicked around liad and lose money this is the place for you

A business should communicate with the clients and let them know whats going on with items that are…read moresent for repairs..the company should call with a quote for repairs..they should show up when they say they will or call the the customer and tell them they will no longer be able to make the service call. So simple communication..just courtesy calls to inform people as to what is happening. Plain and simple!

This property is always immaculate. With two shower facilities. Two laundry rooms. Both are kept…read morevery tidy. There is pool and kiddy pool. Mini golf. Rock climbing. Outdoor movie on Friday and Saturday. Two playgrounds. Large fields for the pets. Full sized golf course next door (for the men) outlet mall on the other side for the ladies. Vaughn Mills a few minutes away and Tornado a few more minutes down the road. Super convenient if you take the subway from Vaughn... I've done that twice!! The KOA also offers seasonal activities like Halloween contests, corn roasts. I almost forgot about the pet shows.