Amazing - Shelia and Tom are the epitome of amazing customer service! We needed a storage unit…read morequickly and they took care of us! Would recommend anyone needing storage solutions to give them a call. We would not hesitate to call them again if needed!

***BEWARE - RENT ANYWHERE BUT HERE!!!! **** Shiela is…read moreincredibly rude! In their bio they say they treat everyone like family...I don't treat my family like that! My husband was driving a van to pick up and close out our unit. The gate was open, so he drove in. She chased us down in her golf cart, to inform us that we had violated the rules and should've entered our code. We apologized and proceeded to empty our the few things in our unit. When I asked the procedure for closing out the unit, she fired a bunch of questions at me, to see if I had gone through the proper steps. I told her I didn't know the procedure as we just decided to close out the unit that day. That's why I was asking what the procedure was. She made us stop what we were doing and go put in the code for the gate. Then she said to stop in the office on our way out. She never explained the procedure. She informed us that it's all in the contract and again was unbelievably rude. We signed the paperwork and couldn't get out of there fast enough!!

Lindsey Allen the Manager there is amazing. Awesome customer service and a genuine and nice person…read more She made the whole experience.

My whole experience was excellent. Dylan did a great job getting me into my rental truck & was on…read moretop of things immediately upon my return. I've honestly never has a better overall experience w/a truck rental.

I love this storage facility. There is such easy access 24/7 and you can drive right up to your…read moreunits. The security features are great too. The front office staff is very friendly and helpful too! The property is always clean and it is in a convenient location!! The prices so far have been great, no price gouging just a small increase each year.

Professional, professional professional, not only is his property clean. You actually are able to…read morespeak with a live person. It's open 24 hours and it's very convenient as well as reasonable and pricing. Five stars all the way

I was moving out of my unit and still had a couple of weeks to be out of my storage locker. There…read morewas a black and yellow guerilla tote filled with over $300 worth of stuff in it. A friend was coming to grab the tote and discovered Nathan (the manager at this location) had gone into my unit and thrown away my stuff. I called him and explained my discontent. He was super apologetic and admitted to throwing it away, and I asked to be compensated for the thrown away items. He explained to me he could not authorize and reimburse me for the thrown away contents but would follow up with corporate. He never called me back and followed up with me, and I lost $300 worth of stuff. I asked him why he went into my unit, and his explanation was that he thought it was left by accident. I get accidents happen. However, agreeing to push my request on his end with corporate and then not following up is extremely substandard, and the result was me being out $300. I would never go back here.

Camper was ransacked. Canvas ripped, was never told there are no visible cameras in backside of…read morewhere larger rvs are parked. Camper was wide open with no notification. Paying for a unit with no security or cameras makes no sense. Id suggest to go someplace else.

I do not recommend this business at all…read more Well my husband has been renting a unit for over 30 years. Today he went in to ask a question and a very unprofessional person simply snapped at him. Sorry you're having a bad day KAREN...but your customer service skills suck. Now we are in the process of emptying the unit out. You, person at counter....seriously need to find another profession away from humans.

I rented a spot for my 32 ft utility trailer for many years paying $110 at first and and $150 my…read moreAugust 2025. Several hours after receiving an e-mail with my payment receipt I received a notice to vacate,it seems that after all these years the fire dept. determined created a risk if a firetruck had to be called. I had less than 2 weeks to remove it. I live in Colorado and had know way, or time to arrange for it to be brought up here. I consulted with someone I knew in Az and he managed to find a buyer for trailer for less than it was worth. I lost all the contents from my children's baby pictures to all my furniture and family heirlooms. no reimbursement of any kind was offered. so after many years {and a lot of money} keeping my possessions safe I lost everything. Other than that, they were great - just make sure you have a doable back up plan in place.

Jessie is Awesome! Super professional, kind and goes above and beyond to make sure his customers…read moreare happy. Highly recommend this place. Clean units and a great location as well. David C. in Mesa

Jessie was great, and the place was clean. However the business practices border on nefarious. I…read morerented a small storage unit 3 months ago for $66. per month. After 3 months the price skyrocketed to $117. A 78% increase. WOW! I am done with Extra Space after being a customer since 2023. I have moved and downsized 3 times just to keep the same rent! Beware, look at the fine print and ask questions. The reason for two stars and not one is because the managers were always friendly.

Tracey the receptionist was very knowledgeable and very nice !…read more I recommend this facility!

This company claims you can book and move in online but when I tried only after paying did they…read moretell me i couldnt move in until the next day , The manager then refused to return some of the money. I explained the situation and he just ignored me. This is a scammy company do give the your money

Had a great experience. Sara explained everything very well. I will be recommending family and…read morefriends.

i pay $1,000 a month and i've been asked to leave because i complained about the homeless guys…read moreliving there. and one of them constantly had his pants down exposing his buttocks and genitalia to the public and one of them cooks meals there 3xs a day i have now got mice in my units when this was brought up to the staff they reacted extremely rude and angry and crooked. all of a sudden i was being harassed by letters coming in my mailbox at home daily and warnings taped to all 5 of my units and locking me out of my units for no reason which they were paid for in full. the harassment was relentless every time i would go to check my units next the live on site security guard came on a sunday came over to me and started yelling and threatening me he said he was going to kill me if and when he caught me off the property. once agin i brought this to management and they refused to give me the name of there security guard so i could contact the police and make a report this guy should never be in a position of authority anywhere at any time. now i have to move im 70 years old and a 3rd generation us navy decorated veteran the first threatening letter gave me 4 days to move. i believe they are setting me up so they can lock me out and steal my property. the staff here is completely out of control. i have tell the 30 now after i complained i need some help finishing moving. this forced me to pay my rent to them $1,000 then go pay new rent at a second facility and moving help and truck and as of now they don't have a single excuse as to what they reason is to kick me out. what they did in the original contract it states ether party can terminate the contract without giving any reason. that is about the most chicken sh** low life excuse ever. the problem is there's no bathroom in storage facilities so the people living there go pee and po in buckets or where ever and i can smell it and its no safe for human waste to be tossed around haphazardly

We just sold our home in Gilbert and moving nextdoor to the city of Mesa and needed a place to…read morestore our stuff for a couple of weeks until our new house is ready so we chose this location it seems like a newer location the facility is clean and nice and the units are nice sizes. I would highly recommend this location or the location at 457 Higley Rd. in Mesa they have excellent customer service at that location as well.

Just to start off I will not use U-haul PODS again. They nickel and dime you to death. I have a pod…read morethat was brought to my residence to unload. Since they are not going to Pick it up until 8/25/2022 they charged me another 119 dollars since my time was due on the 22nd. They should have some type of prorating system. So if you use U-haul Pods you should ask these questions 1. What is the rental? 2. Do you charge to move the pods from one location to another. 3. Do you pro-rate your monthly fee? I will say that the pods seem to be watertight, and my items inside did not move at all during shipping.

Ryan Amaraland Sherry Coloma, so helpful so knowledgeable and super patient. Spotless and clean…read more Its not easy to get a space in here. because its as it should be. One of the better prices in the area. Thank You so much.

A storage place with a heart. Got there, sign said " Manager on property, be right back". The…read moremanager was out cleaning the property. The place is very clean, secure, affordable and managed by a man who treats the buisness as if he owns it, and customers as if they're friends. Not like anyplace I've rented storage before, I am a very satisfied customer and recommend the property every chance I get someone to listen.