I am very disappointed with my experience at Hamel Storage Sense.
The biggest concern was that someone entered our locked storage unit without notice or authorization. The lock was left on the ground, leaving our unit unsecured. We reported the incident to the national Storage Sense customer service team, and I want to acknowledge that they were great to work with and very responsive. Unfortunately, despite reporting the incident, the local office never followed up with me or provided an explanation for what happened.
There were other issues as well. The original gate code we were given was never activated, which created additional frustration when trying to access the facility. After we ultimately cancelled our service, we received a PDF confirmation that was unreadable. We asked them to resend it, but our request was ignored.
Overall, while the national customer service team was helpful, my experience with the local Hamel office was extremely disappointing. Having a locked unit entered without notice, being left with an unsecured unit, and then receiving no follow-up or response to subsequent requests is not the level of service I expected from a storage facility. read more