Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

We needed only two weeks of storage and it was a last minute request. It was easy to reserve and…read morerent online; the onsite manager was super helpful and friendly, and the space was clean. I would highly recommend!

The manager, ?Steve, was friendly and accomodating! Their system is fair and the entire building is…read moreessentially dust free. We had belongings in storage at 345 Industrial Ave Minneapolis for 11 months and there was no need to dust off surfaces before moving the items out. Bring your own garbage pail - they don't provide that.

Manager Dan is an absolute gem, going out of his way to offer a great deal of assistance and advice…read moreto get you on your way even if he doesn't have availability for you in his storage space.

my son recommended I rent a space from Carefree Storage at Blaine. I am so glad I did! The…read moremanager, Dan, is very friendly and helpful. He made me feel at home. The location has a variety of spaces, and reasonably priced. I highly recommend this local business.

Positive: Friendly staff, clean units, secure premises, and convenient location…read more Negative: The regular price increases add up and penalize loyal customers. And they could have more carts

Horrible experience. BAIT AND SWITCH tactic used to increase the price of a unit…read more Website listed 1 price but when I went to rent the unit they said they think it was an error with the post online. Mgr has no authority to resolve this issue. Had to call district mgr for help. District Mgr took the price off the internet and it nearly doubled. They offered the low price for one month but then the rate would double! I said no way! I'm going to Public Storage!

This place is a TOTAL SCAM. I rented a unit, and six months later, they increased the rent by OVER…read more50%. 6 months after that, they increased rent another 58%. So now my rent is 137% higher than the rent that I agreed to at the time of the rental. These people should be in jail. Oh, and could all the potholes BE any bigger??

Rented an indoor space to store a vehicle while kid was away at college. Rent was $240. Six months…read morelater they raised it to $330 - a 38% increase! Now as we close in on ONE year, they are raising it to $460!! Nearly DOUBLE the price I initially rented the same space for a year ago. Once you are moved in, they figure they can raise the price; counting on the idea that it is too big a hassle to go somewhere else. Total Rip off.

I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

Total dump!! Do not use this place!!! It's supposed to be climate controlled but it is damp and we…read morefound mold in the unit. And they have mice!!! Also, it's a total bait and switch deal. In three months the price doubled. The manager there is so rude and basically said "not my problem". DO NOT USE THIS PLACE!!!

Owners not to be trusted. Without my knowledge they got…read moreinto my storage area, cut out a wall and installed a second door to my storage area. (This was done to an entire group of storage areas.) This meant moving some of my stored and neatly arranged items out of the storage area while they were working and then moving them back into the storage area wherever they fit as some of the space was taken up by the new door. I was only called after it was all done to get a key for another lock. I questioned whether there could have been theft or items broken during this remodel. The owner didn't care. I asked why I wasn't notified about what they were going to do. He said they had the right to do the remodel without my knowledge. Another time they didn't have a digital copy of my rent agreement so they locked me out of my storage area until they got a digital agreement signed from me, even though I was paid up and had the hard copy I originally signed. I also second all reviews about frequent and 10% + rent increases. Oh and don't forget to give them a timely copy of your rental insurance agreement each year as they will slap a fee on for insurance without any second warning. This is not a criticism of the staff which I didn't have any problems with. In summary, you and your possessions are beholden to storage areas, who can raise rents and do whatever they want. They more or less hold your precious possessions for ransom.

I've been in a few old and creepy storage facilities in my life....spider webs, a funky smell, dark…read morehallways....you know, the kind straight out of a CSI episode where you feel like someone's lurking behind you. But this place is GREAT! Very clean, fairly new, temperature-controlled, safe & secure, two large entrances & several large & well-lit walkways making it easy to access each unit (there's even a place to drive your car inside, which is a nice feature in bad or cold weather), dry & weather-proof (no worrying about the floors getting wet from slush or snow, even with the drive-up area), reasonably priced, very nice staff. Kevin is very helpful. Also, I'm a MAJOR bug-aphobe, and finding a storage place that didn't have creepy crawlies was important to me (especially when we were planning to store a couch and several boxes of clothes that didn't have the best lids). In the 3 months we've used Scott Co Mini Storage, we've only seen one dead bug, and I can't even be sure we didn't bring it with us on the U-haul. Highly recommend this place for your storage needs!

While the equipment and the standard rental rate etc is like any other U-Haul, be aware they charge…read morefees. My recent rental they charged me $20 cleaning fee, this is bad practice of this particular dealer. The other one on eagle creek did not do that.