Place is decent enough but the rate increases are out of control. I started a couple years back at…read more$78/month for a 10x10 climate controlled. Today I got notice they want $126 for the same unit. I understand inflation is high but over 60% increases in less than 3 years is too much. Especially since they are offering new customers still at the $78 monthly on their website Basically bait and switch guessing that you don't want to move all your stuff out again.

Shelby and Cannon were great! Shelby was only on his second day on the job, and by the way he…read moreexplained everything, you wouldn't even know. He has great customer service skills and a welcoming personality. We toured a couple of units, went over the numbers, and the paperwork was completed pretty quickly. Their price matching special came in really handy. The units are clean, the gated area appears to be secure, as you need an access code to enter and exit the premises. There are cameras throughout, along with rat traps on every aisle. It was a great experience, a great location, and the units are reasonably priced for the area.

I first rented a 10 x 15 unit in Murphy Tx for a total of $157 including $15 insurance in April of…read more2023. In October of 2023 they upped my rent to $199. I called and they gave me the old rate of $157 and it lasted for 3 months. They next 3 months were $199. Starting in July of 2024 my rate is now $222. I called today and they told me they could reduce it to $202 per month. I looked online and the their same unit rents for $92 a month in store or $61 onlline. I have another storage unit I have rented at Extra Space Storage unit, same size for $102 a month. This is a $1,200 difference per year. I do not recommend this company because I feel they are taking advantage of their customers once they have all their belongings in the unit and they know it's difficult to move once your in. Show less

Had two units rented for over a year. Rats defecated, urinated, and chewed my merchandise. Informed…read moremanagement and the problem persisted. When Debbie was managing it was a nice facility. Now you are lucky to find someone in the office or even answer the phone. I moved out because of these reasons. Also, the rent gets ramped up very quickly as well.

Manny is a great manager and all of the employees I have dealt with have been very fair and very…read moreprofessional. I have dealt with one other storage company here in Plano and although facilities were nice the staff were not. Extra Space storage here on 14 th street is a great choice.

Glad to have found this affordable and clean space for my storage needs. Securing the unit with…read moreManny was easy and fast!

Great experience. No issues, safe and friendly. Would definitely come back in the futureread more

Very quick response about any question. Helpful and cooperative. Aal are good to accommodate and…read morevery friendly.

2nd time trying to use it for post office. Last time I was here they closed for lunch and late…read morereturning. Today there's a sign in window that they closed at 3. No mailbox outside! What is the point of them being a us post office back up?

What is the point of being a postal outlet when the hours cannot be depended upon? in the past few…read moremonths they are closed for a myriad of reasons. Not dependable at all to be there when needed during posted hours. Will most likely complain to USPS about this as well.

Great customer service / assistance. Very well managed, clean and organized. Location is…read moreconvenient.

Want to brighten your day? Work with either Marely or Diana in Customer Service at Boxes 4U…read more It seems few people want to work these days. Our world is complicated with delays, frustrations, and rudeness. Untrained, uncaring, and incompetent employees seem to be the norm rather than the exception. Working with Marely and Diana was a refreshing experience - no frustrations, no delays, and customer service deserving of recognition. Working with these ladies was like a pleasant trip into the past. You know how people smile with their voices on the phone? Marely and Diana have big smiles. They know their products, ask intelligent questions, and provide helpful suggestions to save money and accomplish the goal. Treat yourself to a genuinely good experience. Work with Marely or Diana at Boxes 4U.