Do not, I repeat DO NOT go to this location I had a better experience with the customer service…read moreWORKERS INSTEAD of the actual manager. This is him by the way. All Male staff both days I came here. No one has top tier customer service here. He antagonized me the whole 10 minutes I was dropping off the U-Haul. He was not helpful and he did not offer any explanation to previous promises that were made. After I let him know how rude he was he told me to have a good day and threw my receipt in my face. I'm sure he does not enjoy his life. It was 7 AM in the morning.

The service is terrible, terrible in the propane gas area. I arrived at the place. I asked for help…read moreto refill my gas. A lady in green attended me. She told me to go outside to get help. Wait 10 minutes for someone. Then she left. It took 25 minutes to fill 2 tanks of 20-pound tanks. Another one in a gray shirt came out. She started taking pictures of the tanks again for the third time. The point that bad service to fill 3 tanks 1 hour. The worst of the worst

Despite seeing bad reviews on here, I rented from the location anyways and I'm so glad I did. I…read morehad an amazing experience ! A young lady, "T", helped me and she was fast and super friendly. If you need a u-haul go to this location and ask for T !

Note: Incident originally occurred in October 2022. Review revised in December 2022…read more I had a VERY disappointing experience at the Heights U-Haul location on 34th St. I love writing reviews for excellent service, and fortunately I don't have many negative reviews submitted like the following: Per U-Haul's "guaranteed reservation" policy, they will give you $50 if you reserve your equipment/vehicle online (and a few other requirements), but your reservation could not be fulfilled as requested. I was not notified, due to no fault of my own, the cargo van that I had reserved was not available and wouldn't be for an additional two day. Long story short...the general manager at the location was LESS than professional and refused to give me my $50 Not a problem, I called U-Haul's toll free number, and a representative named Shaun apologized, confirmed that I did qualify for the $50, and restored my overall opinion of U-Haul. Take note of Shawn's handling of this situation and apply his tactics, Andre Laday (Heights U-Haul General Manager). I still highly recommend U-Haul for your equipment/moving needs, but BUYER BEWARE and know your rights should you decide to use the Heights U-Haul location. Whew! I'm spent. -That's all.

Congrats U-Haul of Champion Forest you have won "Worst Customer Experience of 2026". It all…read morestarted with me having to go from Kingwood to Champion Forest to grab a trailer that I reserved back in December. For context I made the reservation on Uhaul.com and entered in my tow vehicle and the vehicle I am towing and the system let me book it. Fast forward to March I paid for the trailer and the sales rep was going to meet me in back to hitch up the trailer so I can get out. Then I had the unfortunate pleasure of meeting Ava. The specific trailer I rented was the Toy Hauler a newer trailer with enhanced capabilities vs their traditional auto transport trailer. I was towing with a 2025 Ram 1500 with a tow capacity of 8240lbs. Upon trying to leave Ava yelled at me to stop and began auditing every single facet of my truck. Stating she called the president and everything. She even VIDEO RECORDED me talking. This woman is 110% insane. She then tried to force me to purchase a new hitch rated for 10K lbs when that isn't even a requirement on the U-Haul website. It was clear that he was saving the trailer for someone else and was doing everything in her power to prevent me from taking off with it. I would rather be given a vasectomy by my half blind dog then deal with Ava again. She was rude, standoffish and constantly cut me off when attempting to speak. I eventually said eff it and drove off after calling Uhaul corporate and they confirmed that I was in good order. I will be contacting her boss Robert_Abdin@Uhaul.com to escalate this further. Seriously if you value your time, sanity and blood pressure avoid Ava at all costs. No lie I considered going to spend the money on buying my own trailer to never have to deal with her again. If I could give this location negative stars I would.

Deandre was very helpful. He made the experience a breeze and should definitely acknowledge. He…read morestopped what he was doing to help me when the phone rang and the other polite young lady had to answer it. I made me reservation online and they helped finish everything up. I only needed the truck to pick up a mattress that I purchased.

There's a reason for this business only getting a one star review…read more Was charged for them to remake a key BEFORE the 24hours were even up. Left the truck here for a couple of hours because I needed my own car and was charged immediately because they assumed that I was checking it in? Even though when I came back the truck was NOT CHECKED IN YET. After talking to the manager, he refused to drop the charges arguing that I couldn't leave the truck here, and that it was blocking another truck from parking there? Seriously. If you have been to this location you know there is ample parking. He hung up on me and told me to call corporate after I asked to speak to a supervisor. Worst Customer service. Choose somewhere else to go.

Use caution when buying bulk boxes. They seem to short each bundle in quantity. Also when charging…read morefor the boxes, they try to charge for the individual unit price, not bulk price. Asked Randy the General Manager about it and he seemed said he does not know and whatever the price is in their computer then that is what it it, regardless of the signage. Use caution here. Did not feel right and I canceled the transaction. But trailer rental was fine.

Didn't have what I needed in a pinch, but they tried offering an alternative. Just didn't work out…read morefor me.

Thank you guys so much for my time here with you ! I cleared out my unit today . A lovely tall…read moregentleman spoke to me a bit and sent me to Heidi at the front desk who helped with my quick and easy check out process very smooth & easy process! I look forward to doing more business with U-Haul in the future . Thank you guys so much for everything

The owner is very personable. The customer service I have received has been consistently…read moreoutstanding. This location is also more convenient to get to. It's less than five minutes away from my home. I'm an online seller and I tend to drop off packages at this location frequently. The inside is so well organized and spacious. I definitely recommend this location.

From the owner: Excellent Customer Service Packaging…read more Printing Shipping Mailboxes Notary Scanning Computer Station

I received great service from Debrah! She was super fast on the computer and made it quick and easy…read morefor me to receive the customer service anyone would want.

Thank you or please. Remember how your parents would instill that into you so when you became a…read moregrownup it would come naturally? These employees lack the basics of customer interaction At first I thought the abruptness and lack of courtesies was just one person. Nope, it's in each one of them. There are plenty of U-Hauls to go to, just don't come here unless you like curt employees.

I come here pretty frequently for work and each time has always been quick and easy. The employees…read moreare extremely helpful and the storefront is always well kept and stocked. Not only is picking up easy, the return process is even easier! NOTE: This location is on the feeder of 290 East before Fairbanks N. Houston. You should exit Gessner to not miss the entrance!